2008 EIA Customer Survey

OMB#1901-0302
Form Expires: 9/30/09

Thanks for taking our annual survey. Your feedback is valuable.

1	Which category best describes you or your organization? Government (Federal, state, local, Congress) Business/Industry --> Energy Non-energy Research/Consulting Media Finance (banking, investment) Teacher/Professor Student --> Age Trade Association/Nonprofit Library Private citizen Other (please specify)
2	Do you live in the United States? Yes No
3	How often do you visit EIA's site? Daily Weekly Monthly Less than once a month First-time visitor � � � � � � � � � � How likely are you to come back? Very likely Somewhat likely Not very likely I won't come back I'm not sure
4	How satisfied are you with the quality of information on EIA's site? Very Dissatisfied Very Satisfied 1 2 3 4 5 6 7 8 9 10 � � � � � � � � � � Why were you not satisfied?
5	What task were you doing when you visited EIA's site today? (Check all that apply) Writing a report or article Researching a topic Purchasing fuel Making a business decision Making an investment decision Making a forecast about energy Doing homework/preparing a classroom lesson Briefing a decision-maker or legislator Educating myself about energy Just browsing Other (please specify)
6	What information were you looking for?
7	Did you find the information you were looking for? Yes, easily Yes, but it took some effort Only part of it No I was just browsing � � � � � � � � � � Was the level of detail ok for you? Yes, just right Not detailed enough Too detailed Varied by topic Not sure � � � � � � � � � � OK, you didn’t find the information you needed on our site. Might you call or email EIA for help? Yes No Not sure
8	Have you ever contacted EIA directly, either by telephone or email, looking for information? No Once A couple of times Regularly � � � � � � � � � � How did you find the person to contact? Contact Us I already have a contact in EIA Report author FAQ's - I asked my own question Don't remember Other Were you satisfied with the customer service you received from EIA? Yes, definitely Mostly Not so much Definitely not Don't know/don't remember/no opinion
9	What other energy site(s) do you use besides EIA's?
10	Based on our site, other energy sites, or just what you know about energy... The largest share of U.S. imported oil comes from _____? Mexico Saudi Arabia Canada Russia Iraq Venezuela I just don't know � � � � � � � � � � The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website � � � � � � � � � � The correct answer is Canada.
11	How do you perceive EIA? (Check all that apply)
	Biased Boring Brief Customer-focused Expert Informative Innovative Long-winded Non-responsive	Objective Old-fashioned Out-of-date Policy-neutral Thorough Timely Too technical Uninformed Other (please specify)
12	Anything else you want to tell us?