OMB#1901-0302
Form
Expires: 9/30/08
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Thanks for
taking our annual survey. Your feedback is valuable.

1

Which category best describes you or
your organization?
Government (Federal, state,
local, Congress)
Business/Industry
--> Energy Non-energy
Research/Consulting
Media
Finance (banking, investment)

Teacher/Professor
Student -->   Age

Trade
Association/Nonprofit
Library
Private citizen
Other (please specify)

2

Do you live in the
United States?
Yes
No

3

How
often do you visit EIA's site?
Daily
Weekly
Monthly
Less than once a
month
First-time visitor

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How likely are you to come
back?
Very likely

Somewhat likely

Not very likely

I won't come back

I'm not sure

4

How satisfied
are you with the quality of information on
EIA's site?
Very Dissatisfied Very Satisfied

1
2      3      4
5      6
7      8
9     10

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Why were you not
satisfied?

5

What task were you
doing when you visited EIA's site today?
(Check all
that apply)
Writing a report or article

Researching a topic

Purchasing fuel
Making a business
decision
Making an investment
decision
Making a forecast about
energy
Doing homework/preparing a
classroom lesson
Briefing a decision-maker or
legislator
Educating myself about energy

Just browsing
Other (please specify)

6

What information were
you looking for?

7

Did you find the information you were looking
for?
Yes, easily
Yes, but it took some effort

Only part of it
No
I was just browsing

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Was the level of detail ok for
you?
Yes, just right

Not detailed enough

Too detailed

Varied by
topic
Not sure

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OK, you didn’t find the information you needed
on our site.
Might you call or email
EIA for help?
Yes         No         Not sure

8

Have you ever contacted EIA directly,
either by telephone or email, looking for information?

No
Once
A couple of times

Regularly

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How did you find the person to
contact?
Contact Us

I already have a
contact in EIA
Report author

FAQ's - I asked my own
question
Don't remember

Other

Were you satisfied with the customer service you
received from EIA?
Yes,
definitely
Mostly

Not so much

Definitely not

Don't know/don't remember/no
opinion

9

What other energy
site(s) do you use besides EIA's?

10

Based on our site, other
energy sites, or just what you know about energy...

The largest share of U.S. imported
oil comes from _____?
Saudi Arabia

Venezuela

Mexico

Iraq
Canada

Russia

I just don't know

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The correct answer is Canada. How did you
answer?
I
knew the answer
I thought I knew, but the answer surprised
me!
I just guessed
I
found the answer on EIA's website

· · · · · · · · · ·

The correct answer is Canada.

11

How do you perceive EIA?

(Check all that apply)

Biased
Boring
Brief
Customer-focused
Expert
Informative
Innovative
Long-winded
Non-responsive

Objective
Old-fashioned
Out-of-date
Policy-neutral
Thorough
Timely
Too technical
Uninformed
Other (please specify)

12

Anything else you want
to tell us?