From: Subject: 2008 EIA Customer Survey Date: Fri, 27 Jun 2008 08:10:00 -0400 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0000_01C8D82D.32119480" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C8D82D.32119480 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://ei-01.eia.doe.gov/custsurvey/CustSurvey08c2.asp 2008 EIA Customer Survey
3D""=20
 OMB#1901-0302
Form=20 Expires: 9/30/08
close =  
 Thanks for=20 taking our annual survey. Your feedback is = valuable.
=20

        &nbs= p;         =20            = = =20 =             &= nbsp;  =20 = =
1
 =20
Which category best = describes you or=20 your organization?
Government = (Federal, state,=20 local, Congress)
= Business/Industry=20 --> Energy Non-energy =
= Research/Consulting
Media
Finance = (banking, investment)=20
= Teacher/Professor
Student --> =   Age=20 =
Trade=20 Association/Nonprofit
= Library
Private citizen =
Other (please = specify) =
2
 
Do you live = in the=20 United States?
Yes
No
3
  =
How=20 often do you visit EIA's site?
Daily
Weekly
= Monthly
Less than = once a=20 month
First-time = visitor
 =20      =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
 =20      How likely are you to come=20 back?
        Very likely
  =    =20   Somewhat = likely
   =20     Not very = likely
   =20     I won't come back
  =    =20   I'm not = sure
4
  =
How satisfied=20 are you with the quality of information on=20 EIA's site? 
 Very Dissatisfied Very Satisfied =
 =20                 =  =20         1 =   =20    2      3    =   4=20      5      6   =    7      8     =  9     10
       =B7 =B7 =B7 =B7 = =B7 =B7 =B7 =B7 =B7 =B7=20
       Why were you = not=20 satisfied?
        =20
5
 
What task = were you=20 doing when you visited EIA's site today?
(Check = all=20 that apply)
Writing a = report or article=20
Researching a = topic=20
Purchasing fuel =
Making a = business=20 decision
Making an = investment=20 decision
Making a = forecast about=20 energy
Doing = homework/preparing a=20 classroom lesson
Briefing a = decision-maker or=20 legislator
Educating myself = about energy=20
Just = browsing
Other (please = specify)=20
6

  What = information were=20 you looking for?
=20
7

 Did you find the information you were = looking=20 for?
Yes, easily =
Yes, but it took = some effort=20
Only part of it =
No
I was just = browsing=20
 =20      =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
   =20    Was the level of detail ok for=20 you?
        Yes, just = right
 =20       Not detailed = enough
 =20       Too detailed
  =    =20   Varied by = topic
        Not sure
 =20      =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
   =20    OK, you didn=92t find the information = you needed=20 on our site.
       Might you call or = email=20 EIA for help?
        Yes       =   No         Not sure
8

 Have you ever contacted EIA = directly,=20 either by telephone or email, looking for information?=20
No
= Once
A couple of = times=20
= Regularly
 =20      =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
   =20    How did you find the person to=20 contact?
        Contact Us
  =  =20     I = already have a=20 contact in EIA
        Report = author
 =20       FAQ's - I asked my own=20 question
        Don't = remember
 =20       Other

  =    =20  Were you satisfied with the customer service = you=20 received from EIA?
      =   Yes,=20 definitely
        = Mostly
   =20     Not so = much
 =20       Definitely = not
 =20       Don't = know/don't remember/no=20 opinion
9

  What other = energy=20 site(s) do you use besides EIA's?
=20
10
 
Based on our = site, other=20 energy sites, or just what you know about energy...=20

    The largest share of U.S. = imported=20 oil comes from _____?
    Saudi Arabia =
 =20   = Venezuela
 =20   Mexico =
   =20 Iraq
  =   = Canada
   =20 Russia =
   =20 I just don't = know
   =20    =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
     =20  The correct answer is Canada. How did you=20 answer?
        I=20 knew the answer
        I thought I knew, but the answer surprised = me!
        I just guessed
      =   I=20 found the answer on EIA's website
   =20    =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =B7 =
     =20  The correct answer is Canada. =
11
 
 How do you perceive EIA?=20
(Check all that apply)
Biased
Boring
Brief
Customer-focused
Expert
Informative
Innovative
Long-winded
Non-responsive=20

Objective
Old-fashioned
Out-of-date
= Policy-neutral
Thorough
Timely
Too technical =
Uninformed =
Other (please specify) =
12

  Anything else = you want=20 to tell us?
=20
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