1-763 (Rev. 07/29/2007)

FEDERAL BUREAU OF INVESTIGATION

CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION

2004	CUSTOMER SATISFACTION SURVEY

LAW ENFORCEMENT ONLINE (LEO)

1.	How often do you use LEO?

□ Daily □ More than once a week (but not daily) □ Once or less per week □ Rarely

2.	Have you had any problems accessing LEO?

□ Yes	□ No

If yes, please describe.

3.	What LEO features do you use most often? (Mark all that apply.)

□ E-mail □ Newsbrief □ Newsgroups □ Chat □ Special Interest Groups (SIGs)

□ Other (Please specify.)

4.	How do you rate the level of information/content available on LEO?

□ Excellent □ Good □ Adequate □ Fair □ Poor

5.	What SIGs do you find most beneficial? (Please specify.)

6.	Have you had any problems using LEO's features?

□ Yes	□ No

If yes, please describe.

7.	Have you called the LEO Help Desk?

□ Yes □ No, I've never had a problem. (Go to question 10) □ No, I wasn't aware there was one.

(Go to question 10)

8.	How would you rate the level of assistance you received?

□ Excellent □ Good □ Adequate □ Fair □ Poor

9.	How would you describe the extent to which LEO meets your needs as a user?

□ Excellent □ Good □ Adequate □ Fair □ Poor

(over)

10.	Provide any recommendations that would improve LEO's usefulness and effectiveness to the criminal
justice/public safety communities. Please be as specific as possible.

11.	Provide suggestions on how the LEO Program might provide improved customer service to the criminal justice community.

Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.

Name: _____________________________________________

Position/Title: _______________________________________

Agency Name: ______________________________________

Telephone Number: __________________________________

Thank you for your time in answering these questions.