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["Category","§","#","Status","Action","Reason","Question","Response"]
["Confidence in Security Procedures ","1.1.1",3,"Approved","None",null,"How confident are you in the ability of the TSA security process you experienced to keep air travel secure from individuals with hostile intentions?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Security Procedures ","1.1.1",null,"New","None",null,"How confident are you that the security screening procedures that were used on you and your baggage are effective at keeping air travel secure?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Security Procedures ","1.1.1",null,"New","None",null,"How confident are you that the security screening procedures that were used to screen your body are effective at keeping air travel secure?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Security Procedures ","1.1.1",null,"New","None",null,"How confident are you that the security screening procedures that were used on your baggage are effective at keeping air travel secure?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Security Procedures ","1.1.1",7,"Approved","None",null,"How satisfied were you that you and your carry-on items were effectively screened?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Confidence in Security Procedures ","1.1.1",null,"New","Remove","Doesn't indicate what carry-on items are screened by.  People or Machines?","How confident are you that carry-on items are thoroughly screened?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Screening Equipment","1.1.2",null,"New","Remove","Fill in the blank","How confident are you that <THE DEVICE> used to screen your carry on baggage are effective at finding items that could be dangerous?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Personnel","1.1.3",4,"Approved","Remove","Too general.  TSOs at which location(s)","How confident are you in the ability of the TSA personnel you experienced to keep air travel secure from individuals with hostile intentions?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Confidence in Personnel","1.1.3",null,"Reworded","None",null,"How confident are you in the ability of the TSA personnel you experienced at the checkpoint today to keep air travel secure?"]
[{"$nulls":7},"VERY CONFIDENT"]
[{"$nulls":7},"FAIRLY CONFIDENT"]
[{"$nulls":7},"NOT VERY CONFIDENT"]
[{"$nulls":7},"NOT AT ALL CONFIDENT"]
["Experience at Checkpoint","1.2.1",1,"Approved","Remove","Word order","How satisfied were you overall with your experience at the passenger security checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"Reworded","None",null,"Overall, how satisfied were you with your experience at the security screening checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New","Remove","Fill in the blank","Did you go through <device/screening process> today?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Did a TSO open and inspect your baggage at the security checkpoint today?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Was a plastic bag available to you for your liquids at the passenger security checkpoint today?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Please consider the following statement.  I was comfortable being screened by the < device, with a procedure, etc.>.\""]
[{"$nulls":7},"STRONGLY AGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Please consider the following statement.  I would rather be screened by the <device> than <current policy>.\""]
[{"$nulls":7},"STRONGLY AGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Please consider the following statement.  I feel that the screening process at this airport was consistent with policies at other airports.\""]
[{"$nulls":7},"STRONGLY AGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Please consider the following statement.  The amount of time it took to be screened by the <device> was reasonable.\""]
["Satisfaction with Wait Time",{"$nulls":6},"STRONGLY AGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Please consider the following statement.  I feel that I was adequately informed about the <specific policy> before I arrived at the passenger security checkpoint today.\""]
[{"$nulls":7},"STRONGLY AGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DON'T KNOW"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Overall, the security screening process was efficient and passenger-friendly."]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"Overall, the security screening process was thorough and professional. "]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"The time required for security screening was reasonable."]
["Satisfaction with Wait Time",{"$nulls":6},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"There was enough space in front of the X-Ray area to allow you to prepare."]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"The flow of passengers through the checkpoint gave you enough time to prepare."]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"There was enough space for you to gather your belongings after security."]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Experience at Checkpoint","1.2.1",null,"New",null,null,"The checkpoint environment helped you to focus on the security process."]
[{"$nulls":7},"NO OPINION OR DOES NOT APPLY"]
[{"$nulls":7},"STRONGLY DISAGREE"]
[{"$nulls":7},"DISAGREE"]
[{"$nulls":7},"NEITHER AGREE NOR DISAGREE"]
[{"$nulls":7},"AGREE"]
[{"$nulls":7},"STRONGLY AGREE"]
["Satisfaction with Wait Time","1.2.2",18,"Approved",null,null,"Was the length of time you waited in line before the passenger security checkpoint. . ."]
[{"$nulls":7},"MUCH LONGER THAN I EXPECTED"]
[{"$nulls":7},"LONGER THAN I EXPECTED"]
[{"$nulls":7},"ABOUT WHAT I EXPECTED"]
[{"$nulls":7},"SHORTER THAN I EXPECTED"]
[{"$nulls":7},"MUCH SHORTER THAN I EXPECTED"]
[{"$nulls":7},"I HAD NO EXPECTATION"]
["Satisfaction with Wait Time","1.2.2",null,"New",null,null,"How long in advance did you arrive at the airport before your flight departure?"]
[{"$nulls":7},"LESS THAN 1 HOUR"]
[{"$nulls":7},"2 HOURS"]
[{"$nulls":7},"3 HOURS"]
[{"$nulls":7},"4 OR MORE HOURS"]
["Satisfaction with Wait Time","1.2.2",21,"Approved",null,null,"How satisfied were you with the length of time you waited in line before the passenger security checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Satisfaction with Wait Time","1.2.2",null,"Reworded",null,null,"How acceptable was the length of time you waited in line at the security screening checkpoint?"]
[{"$nulls":7},"COMPLETELY ACCEPTABLE"]
[{"$nulls":7},"ACCEPTABLE"]
[{"$nulls":7},"NEITHER ACCEPTABLE NOR UNACCEPTABLE"]
[{"$nulls":7},"UNACCEPTABLE"]
[{"$nulls":7},"COMPLETELY UNACCEPTABLE"]
["Satisfaction with Wait Time","1.2.2",23,"Approved",null,null,"How long, in minutes, did you wait in line before you passed through the walk-through metal detector?"]
[{"$nulls":7},"OPEN-ENDED"]
["Satisfaction with Wait Time","1.2.2",null,"Reworded",null,null,"How long did you wait in line before you passed through the walk-through metal detector?"]
[{"$nulls":7},"0 to 15 minutes"]
[{"$nulls":7},"15 to 30 minutes"]
[{"$nulls":7},"30 to 45 minutes"]
[{"$nulls":7},"45 to 60 minutes"]
[{"$nulls":7},"More than 60 minutes"]
["Satisfaction with Screening Time","1.2.3",22,"Approved",null,null,"How satisfied were you with the amount of time it took to screen you and your carry-on items?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Satisfaction with Screening Time","1.2.3",null,"Reworded",null,null,"How acceptable was the amount of time it took to complete the security screening process?"]
[{"$nulls":7},"COMPLETELY ACCEPTABLE"]
[{"$nulls":7},"ACCEPTABLE"]
[{"$nulls":7},"NEITHER ACCEPTABLE NOR UNACCEPTABLE"]
[{"$nulls":7},"UNACCEPTABLE"]
[{"$nulls":7},"COMPLETELY UNACCEPTABLE"]
["Satisfaction with Screening Time","1.2.3",24,"Approved",null,null,"What is the maximum acceptable security screening time for you from the moment you enter the queuing line to when you leave the checkpoint?"]
[{"$nulls":7},"OPEN-ENDED"]
["Satisfaction with Screening Time","1.2.3",null,"Reworded",null,null,"What is the maximum acceptable time you think it should take to complete the checkpoint security screening process?  Up to:"]
[{"$nulls":7},"5 minutes"]
[{"$nulls":7},"10 minutes"]
[{"$nulls":7},"15 minutes"]
[{"$nulls":7},"20 minutes"]
[{"$nulls":7},"25 minutes"]
[{"$nulls":7},"30 minutes"]
[{"$nulls":7},"35 minutes"]
[{"$nulls":7},"40 minutes"]
[{"$nulls":7},"Other"]
["Separation from Belongings","1.2.4",5,"Approved",null,null,"If you were separated from your carry-on items, could you maintain visual contact with the items at all times?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO "]
[{"$nulls":7},"DON'T KNOW"]
[{"$nulls":7},"WAS NOT SEPARATED FROM MY CARRY-ON ITEMS"]
["Separation from Belongings","1.2.4",null,"Reworded",null,null,"If you were separated from your carry-on items, were you able to see your items at all times?"]
[{"$nulls":7},"NO"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"I WAS NOT SEPARATED FROM MY CARRY-ON ITEMS"]
["Separation from Others in Party","1.2.5",null,"New",null,null,"During any point in the screening process, were you separated from any other people with whom you were traveling?"]
[{"$nulls":7},"NO"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"I WAS NOT TRAVELING WITH ANYONE"]
["Separation from Others in Party","1.2.5",null,"New",null,null,"If you were separated from your travel companion(s), were you able to see them and speak with them at all times?"]
[{"$nulls":7},"NO"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"I WAS NOT TRAVELING WITH ANYONE"]
["Stress Level","1.2.6",null,"New",null,null,"How comfortable were you with your experience at the security screening checkpoint?"]
[{"$nulls":7},"VERY RELAXED"]
[{"$nulls":7},"SLIGHTLY RELAXED"]
[{"$nulls":7},"NEITHER RELAXED NOR STRESSED"]
[{"$nulls":7},"SLIGHTLY STRESSED"]
[{"$nulls":7},"VERY STRESSED"]
[null,"The New and Reworded questions below remain open for discussion. "]
[]
["Convenience of Divesting","1.2.7",null,"New",null,null,"Did the <PROCEDURE OR EQUIPMENT> at the checkpoint make the security screening process: "]
[{"$nulls":7},"UNCOMPLICATED ",null,"OR ","AWKWARD"]
[{"$nulls":7},"EASY",null,"OR ","DIFFICULT"]
[{"$nulls":7},"APPEAR SIMPLE",null,"OR ","COMPLEX"]
[{"$nulls":7},"APPEAR NECESSARY",null,"OR ","UNNECESSARY"]
[{"$nulls":6},"X-Ray Screening of:",null,"Very Easy","Somewhat Easy",null,"Neutral","Somewhat Difficult",null,"Very Difficult"]
[{"$nulls":6},"Carryon baggage"]
[{"$nulls":6},"Handbag"]
[{"$nulls":6},"Electronics"]
[{"$nulls":6},"Shoes/clothing"]
["Convenience of Divesting","1.2.7",17,"Approved",null,null,"From start to finish how easy was it for you to physically comply with the security requirements?  Please explain."]
[{"$nulls":7},"VERY EASY"]
[{"$nulls":7},"EASY"]
[{"$nulls":7},"SOMEWHAT DIFFICULT"]
[{"$nulls":7},"VERY DIFFICULT"]
["Quality of Communication",1.3,16,"Approved",null,null,"What type of media has helped educate you on the passenger security process?  (Please check all that apply.) "]
[{"$nulls":7},"TSA INTERNET SITE"]
[{"$nulls":7},"AIRLINE OR TRAVEL SERVICE INTERNET SITE"]
[{"$nulls":7},"AIRPORT SIGNAGE"]
[{"$nulls":7},"PRINTED INFORMATION PAMPHLETS"]
[{"$nulls":7},"TV/NEWSPAPER/RADIO/OTHER MEDIA"]
[{"$nulls":7},"DISCUSSIONS WITH OTHER PASSENGERS/WORD OF MOUTH"]
[{"$nulls":7},"OTHER (PLEASE SPECIFY)"]
["Quality of Checkpoint Communication","1.3.1",12,"Approved",null,null,"How satisfied were you with the way security procedures were explained to you at the passenger security checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were instructions needed?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"If so, were instructions provided?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were instructions confusing or clear?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were instructions helpful?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were instructions accurate?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were instructions sufficient?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Were officers courteous and professional in their interaction with you?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Checkpoint Communication","1.3.1",null,"New",null,null,"Did the officers' uniforms present a professional appearance?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of External Communication","1.3.2",13,"Approved",null,null,"How satisfied were you with the information about security procedures you received before you went to the airport (e.g., via the TSA web site)?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Quality of External Communication","1.3.2",15,"Approved",null,null,"Before traveling today, how well informed were you about passenger security procedures?"]
[{"$nulls":7},"WELL INFORMED"]
[{"$nulls":7},"SOMEWHAT INFORMED"]
[{"$nulls":7},"SLIGHTLY INFORMED"]
[{"$nulls":7},"POORLY INFORMED"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Were materials needed?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"If so, were materials provided?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Were materials confusing or clear?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Were materials helpful?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Were materials accurate?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Were materials sufficient?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Did signage effectively guide you through the security process? "]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Did signage clearly explain TSA's requirements? "]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Did signage clearly explain new technology at the checkpoint?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",null,"New",null,null,"Was it easy to find information on how to prepare for the security checkpoint experience before coming to the airport?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]
["Quality of Printed or Posted Materials","1.3.3",14,"Approved",null,null,"How satisfied were you with the information about security procedures you received at the airport (e.g., via the signs and/or television monitors at the checkpoint or information conveyed by TSA personnel during the screening process)?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Customer Service - Personnel Courtesy","1.4.3",8,"Approved",null,null,"How satisfied were you with the courtesy of the passenger security screeners?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Customer Service - Personnel Courtesy","1.4.3",null,"Reworded",null,null,"How courteous were the security screeners you saw at the checkpoint?"]
[{"$nulls":7},"VERY COURTEOUS"]
[{"$nulls":7},"SOMEWHAT COURTEOUS"]
[{"$nulls":7},"NEUTRAL"]
[{"$nulls":7},"NOT VERY COURTEOUS"]
[{"$nulls":7},"NOT AT ALL COURTEOUS"]
["Customer Service - Personnel Attentiveness to Duty","1.4.4",9,"Approved",null,null,"How satisfied were you with the passenger security screeners' attentiveness to their duties?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Customer Service - Personnel Attentiveness to Duty","1.4.4",6,"Approved",null,null,"How would you rate the thoroughness of passenger screening you received?"]
[{"$nulls":7},"EXCESSIVE"]
[{"$nulls":7},"APPROPRIATE"]
[{"$nulls":7},"INADEQUATE"]
[{"$nulls":7},"DON'T KNOW"]
["Customer Service - Cheeckpoint Environment","1.4.6",10,"Approved",null,null,"How satisfied were you with the environmental aspects (lighting, temperature, amount of space, etc.) of the security checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Customer Service - Cheeckpoint Environment","1.4.6",11,"Approved",null,null,"How satisfied were you with the cleanliness of the security checkpoint?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Passenger Demographic Information - General","1.5.1",28,"Approved",null,null,"What is your age range?"]
[{"$nulls":7},"UNDER 30"]
[{"$nulls":7},"30-49"]
[{"$nulls":7},"50-69"]
[{"$nulls":7},"70 OR ABOVE"]
["Passenger Demographic Information - General","1.5.1",null,"Reworded",null,null,"How old are you?"]
[{"$nulls":7},"under 20"]
[{"$nulls":7},"between 20 and 29"]
[{"$nulls":7},"between 30 and 39"]
[{"$nulls":7},"between 40 and 49"]
[{"$nulls":7},"between 50 and 59"]
[{"$nulls":7},"between 60 and 69"]
[{"$nulls":7},"between 70 and 79"]
[{"$nulls":7},"over 79"]
["Passenger Demographic Information - General","1.5.1",29,"Approved",null,null,"What is your gender?"]
["Passenger Demographic Information - General","1.5.1",null,"Reworded",null,null,"What is your gender?"]
[{"$nulls":7},"FEMALE"]
[{"$nulls":7},"MALE"]
["Passenger Demographic Information - Purpose of Travel","1.5.2",26,"Approved",null,null,"What is the purpose of your trip today?"]
[{"$nulls":7},"BUSINESS"]
[{"$nulls":7},"LEISURE"]
[{"$nulls":7},"OTHER"]
["Passenger Demographic Information - Purpose of Travel","1.5.2",null,"Reworded",null,null,"What is the purpose of your trip today?"]
[{"$nulls":7},"BUSINESS"]
[{"$nulls":7},"VACATION/LEISURE"]
[{"$nulls":7},"OTHER"]
["Passenger Demographic Information - Frequency of Travel","1.5.3",27,"Approved",null,null,"Approximately how many round trips have you taken by commercial airline in the last 12 months?"]
[{"$nulls":7},"1-2"]
[{"$nulls":7},"3-5"]
[{"$nulls":7},"6-9"]
[{"$nulls":7},"10-19"]
[{"$nulls":7},"20 OR MORE"]
["Passenger Demographic Information - Frequency of Travel","1.5.3",null,"Reworded",null,null,"About how many round trip commercial airline flights have you taken in the last 12 months (INCLUDING THIS ONE)?"]
[{"$nulls":7},"1-2"]
[{"$nulls":7},"3-5"]
[{"$nulls":7},"6-9"]
[{"$nulls":7},"10-19"]
[{"$nulls":7},"20 OR MORE"]
["Miscellaneous",1.6,25,"Approved",null,null,"Do you have additional comments about your experience through the passenger security checkpoint today?"]
[{"$nulls":7},"OPEN-ENDED"]
["Baggage Screening Area",2,2,"Approved",null,null,"How satisfied were you overall with your experience at the checked baggage screening area?"]
[{"$nulls":7},"VERY SATISFIED"]
[{"$nulls":7},"SATISFIED"]
[{"$nulls":7},"DISSATISFIED"]
[{"$nulls":7},"VERY DISSATISFIED"]
[{"$nulls":7},"DON'T KNOW"]
["Baggage Screening Area",2,19,"Approved",null,null,"Was the length of time you waited in line at the baggage screening area…"]
[{"$nulls":7},"MUCH LONGER THAN I EXPECTED"]
[{"$nulls":7},"LONGER THAN I EXPECTED"]
[{"$nulls":7},"ABOUT WHAT I EXPECTED"]
[{"$nulls":7},"SHORTER THAN I EXPECTED"]
[{"$nulls":7},"MUCH SHORTER THAN I EXPECTED"]
[{"$nulls":7},"I HAD NO EXPECTATION"]
["Airline Ticket Counter",3,20,"Approved",null,null,"Was the length of time you waited in line at the airline ticket counter…"]
[{"$nulls":7},"MUCH LONGER THAN I EXPECTED"]
[{"$nulls":7},"LONGER THAN I EXPECTED"]
[{"$nulls":7},"ABOUT WHAT I EXPECTED"]
[{"$nulls":7},"SHORTER THAN I EXPECTED"]
[{"$nulls":7},"MUCH SHORTER THAN I EXPECTED"]
[{"$nulls":7},"I HAD NO EXPECTATION"]
["Airline Ticket Counter",3,null,"New",null,null,"Are you comfortable with the drop and go method for your checked baggage?"]
[{"$nulls":7},"YES"]
[{"$nulls":7},"NO"]

{"sheet":"Final Survey Submission (2)","index":1,"n_rows":41,"n_cols":6,"rows_kept":41}
["#","Question Category","Status","OMB Question #","Question","Answers"]
[1,"Confidence in Security Procedures ","New","N/A","How confident are you that the security screening procedures that were used to screen your body are effective at keeping air travel secure?","Extremely confident / Very confident / Moderately confident / Slightly confident / Not at all confident"]
[{"$f":"A2+1","v":2},"Confidence in Security Procedures ","OMB Approved",7,"How satisfied are you that you and your carry-on items were effectively screened?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[{"$f":"A3+1","v":3},"Confidence in Screening Equipment","New","N/A","How confident are you that <THE DEVICE> used to screen your carry on baggage are effective at finding items that could be dangerous?","Extremely confident / Very confident / Moderately confident / Slightly confident / Not at all confident"]
[4,"Confidence in Personnel","OMB Approved",4,"How confident are you in the ability of the TSA personnel you experienced to keep air travel safe from individuals with hostile intentions?","Extremely confident / Very confident / Moderately confident / Slightly confident / Not at all confident"]
[5,"Experience at Checkpoint","OMB Approved",1,"How satisfied are you overall with your experience at the passenger security checkpoint?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[6,"Experience at Checkpoint","New","N/A","Did you go through <device/screening process> today?","YES / NO"]
[7,"Experience at Checkpoint","New","N/A","Please consider the following statement.  I was comfortable being screened by the < device, with a procedure, etc.>.\"","Strongly agree / Agree / Neither agree nor disagree / Disagree / Strongly disagree"]
[8,"Experience at Checkpoint","New","N/A","Please consider the following statement.  I would rather be screened by the <device> than <current policy>.\"","Strongly agree / Agree / Neither agree nor disagree / Disagree / Strongly disagree"]
[9,"Experience at Checkpoint","New","N/A","Please consider the following statement.  The amount of time it took to be screened by the <device> was reasonable.\"","Strongly agree / Agree / Neither agree nor disagree / Disagree / Strongly disagree"]
[10,"Experience at Checkpoint","New","N/A","Please consider the following statement.  I feel that I was adequately informed about the <specific policy> before I arrived at the passenger security checkpoint today.\"","Strongly agree / Agree / Neither agree nor disagree / Disagree / Strongly disagree"]
[11,"Satisfaction with Wait Time","OMB Approved",18,"Was the length of time you waited in line before the passenger security checkpoint. . .","MUCH LONGER THAN I EXPECTED / LONGER THAN I EXPECTED / ABOUT WHAT I EXPECTED / SHORTER THAN I EXPECTED / MUCH SHORTER THAN I EXPECTED / I did not know what to expect"]
[12,"Satisfaction with Wait Time","OMB Approved",21,"How satisfied were you with the length of time you waited in line before the passenger security checkpoint?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[13,"Satisfaction with Wait Time","OMB Approved",23,"How long, in minutes, did you wait in line before you passed through the walk-through metal detector or alternate screening device?","0 to 15 minutes / 15 to 30 minutes / 30 to 45 minutes / 45 to 60 minutes / More than 60 minutes"]
[14,"Satisfaction with Screening Time","OMB Approved",22,"How satisfied were you with the amount of time it took to screen you and your carry-on items?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[15,"Satisfaction with Screening Time","OMB Approved",24,"What is the maximum acceptable security screening time for you from the moment you enter the queuing line to when you leave the checkpoint?","5 minutes / 10 minutes / 15 minutes / 20 minutes / 25 minutes / 30 minutes / 35 minutes / 40 minutes / 45 minutes / More than 45 minutes"]
[16,"Satifaction with Wait Time","OMB Approved",20,"Was the length of time you waited in line at the airline ticket counter…","MUCH LONGER THAN I EXPECTED / LONGER THAN I EXPECTED / ABOUT WHAT I EXPECTED / SHORTER THAN I EXPECTED / MUCH SHORTER THAN I EXPECTED / I HAD NO EXPECTATION / Not applicable"]
[17,"Separation from Belongings","OMB Approved",5,"If you were separated from your carry-on items, could you maintain visual contact with the items at all times?","YES / NO  / I was not separated from my carry-on items"]
[18,"Convenience of Divesting","New","N/A","The <PROCEDURE OR EQUIPMENT> at the checkpoint made the screening process ________________________.","Very easy / Somewhat easy / Neither easy nor difficult / Somewhat difficult / Very difficult"]
[19,"Convenience of Divesting","OMB Approved",17,"From start to finish how easy was it for you to physically comply with the security requirements?  Please explain.","Very easy / Somewhat easy / Neither easy nor difficult / Somewhat difficult / Very difficult"]
[20,"Quality of Checkpoint Communication","OMB Approved",12,"How satisfied were you with the way security procedures were explained to you at the passenger security checkpoint?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied / Not applicable"]
[21,"Quality of External Communication","OMB Approved",13,"How satisfied were you with the information about security procedures you received before you went to the airport (e.g., via the TSA web site)?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied / Not applicable"]
[22,"Quality of External Communication","OMB Approved",15,"Before traveling today, how well informed were you about passenger security procedures?","WELL INFORMED / SOMEWHAT INFORMED / SLIGHTLY INFORMED / POORLY INFORMED"]
[23,"Quality of Printed or Posted Materials","OMB Approved",14,"How satisfied were you with the information about security procedures you received at the airport (e.g., via the signs and/or television monitors at the checkpoint or information conveyed by TSA personnel during the screening process)?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[24,"Customer Service - Personnel Courtesy","OMB Approved",8,"How satisfied were you with the courtesy of the passenger security screeners?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[25,"Customer Service - Personnel Attentiveness to Duty","OMB Approved",9,"How satisfied were you with the passenger security screeners' attentiveness to their duties?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[26,"Customer Service - Personnel Attentiveness to Duty","OMB Approved",6,"How would you rate the thoroughness of the passenger screening you received?","EXCESSIVE / APPROPRIATE / INADEQUATE / DON'T KNOW"]
[27,"Customer Service - Cheeckpoint Environment","OMB Approved",10,"How satisfied were you with the environmental aspects (lighting, temperature, amount of space, etc.) of the security checkpoint?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[28,"Customer Service - Cheeckpoint Environment","OMB Approved",11,"How satisfied were you with the cleanliness of the security checkpoint?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied"]
[29,"Passenger Demographic Information","OMB Approved",28,"What is your age range?","UNDER 30 / 30-49 / 50-69 / 70 OR ABOVE"]
[30,"Passenger Demographic Information","OMB Approved",29,"What is your gender?","FEMALE / MALE"]
[31,"Passenger Demographic Information","New","N/A","About how many round trip commercial airline flights have you taken in the last 12 months (including this one)?","1-2 / 3-5 / 6-9 / 10-19 / 20 or more"]
[32,"Passenger Demographic Information","OMB Approved",26,"What is the purpose of your trip today?","BUSINESS / LEISURE / OTHER"]
[33,"Miscellaneous","OMB Approved",25,"Do you have additional comments about your experience going through the passenger security checkpoint today?","OPEN-ENDED"]
[34,"Baggage Screening Area","OMB Approved",2,"How satisfied were you overall with your experience at the checked baggage screening area?","Very satisfied / Satisfied / Neither satisfied nor dissatisfied / Dissatisfied / Very dissatisfied / Not applicable"]
[35,"Baggage Screening Area","OMB Approved",19,"Was the length of time you waited in line at the baggage screening area…","MUCH LONGER THAN I EXPECTED / LONGER THAN I EXPECTED / ABOUT WHAT I EXPECTED / SHORTER THAN I EXPECTED / MUCH SHORTER THAN I EXPECTED / I HAD NO EXPECTATION / Not applicable"]
[]
[]
[]
[null,"= Standard set of general satifaction questions"]
[null,"= Standard set of demographic questions"]