Customer Satisfaction Surveys

OMB 3206-0236

RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made. For the 2017 CSS the following changes were made: 1) Text was updated to reflect that this survey will be done entirely by a survey link emailed to annuitants; 2) Two questions from the 2016 CSS [#12 and #13] were deleted because they asked annuitants about their desire for services that we are unlikely or unable to provide; and 3) A page for written comments was deleted. We expect that the emailed survey will generate many more survey returns than in the past. We do not have the resources to analyze thousands of written responses. Additionally Privacy Act Statements and Public Burden Statements are being added to collections.

The latest form for Customer Satisfaction Surveys expires 2021-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form CSS2 Customer Experience Tool Form and Instruction
Form CSS11 Training Evaluation Forms Form
Form CSS10 How Has The United States Office of Personnel Management Served You? Form and Instruction
Form CSS9 TSA Applicants Customer Satisfaction Survey Form and Instruction
Form CSS8 DFAS Retiree-Annuitant Customer Satisfaction Survey Form and Instruction
Form CSS7 Insurance website CSS core survey Form
Form CSS5 Rating Federal Retirement Program Form
Form CSS4 Open Season Survey Form and Instruction
Form CSS6 Open Season Online Survey Form
Form CSS3 Open Season Express Telephone Survey Form and Instruction
Form CSS2 Customer Satisfaction Survey Form and Instruction
Form CSS1 PMF Job Fair Survey Form
fast-track-PRA-submission-3206-0236_20200914.docx Justification for No Material/Nonsubstantive Change
SupportingStatementA_3206-0236_20200909.docx Supporting Statement A
Generic Customer Satisfaction Survey Worksheet 2018 submission.xls Supplementary Document
Supporting Statement B for 3206-0236 Improving Customer Experience_20200909.docx Supporting Statement B
Customer Experience Tool Form and Instruction
Training Evaluation Forms Form
How Has The United States Office of Personnel Management Served You? Form and Instruction
TSA Applicants Customer Satisfaction Survey Form and Instruction
DFAS Retiree-Annuitant Customer Satisfaction Survey Form and Instruction
Insurance website CSS core survey Form
Rating Federal Retirement Program Form
Open Season Survey Form and Instruction
Open Season Online Survey Form
Open Season Express Telephone Survey Form and Instruction
Customer Satisfaction Survey Form and Instruction
PMF Job Fair Survey Form

All Historical Document Collections

202009-3206-001 Improperly submitted and continue	No material or nonsubstantive change to a currently approved collection	2020-09-14
201905-3206-004 Improperly submitted and continue	No material or nonsubstantive change to a currently approved collection	2019-05-28
201801-3206-005 Approved with change	Revision of a currently approved collection	2018-01-31
201708-3206-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2017-08-04
201607-3206-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2016-07-11
201506-3206-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2015-06-23
201408-3206-003 Approved without change	No material or nonsubstantive change to a currently approved collection	2014-08-25
201402-3206-005 Approved without change	Revision of a currently approved collection	2014-02-28
201310-3206-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2013-10-31
201203-3206-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2012-03-29
201105-3206-005 Approved without change	No material or nonsubstantive change to a currently approved collection	2011-05-19
201004-3206-005 Approved without change	Revision of a currently approved collection	2010-10-21
200904-3206-007 Approved with change	Revision of a currently approved collection	2009-05-29
200603-3206-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2006-03-27
200510-3206-005 Approved without change	No material or nonsubstantive change to a currently approved collection	2005-10-18
200408-3206-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2004-08-03
200407-3206-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2004-07-01
200404-3206-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2004-04-19
200403-3206-004 Approved without change	No material or nonsubstantive change to a currently approved collection	2004-03-24
200211-3206-003 Approved without change	Revision of a currently approved collection	2002-11-18
199808-3206-003 Approved without change	New collection (Request for a new OMB Control Number)	1998-08-28

OMB Details

PMF Job Fair Survey

Federal Enterprise Architecture: General Government - Central Personnel

Form CSS1

PMF Job Fair survey

Fillable Printable

Form

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.