APPLEALS CUSTOMER SERVICE/QUALITY INITIATIVE BASELINE SURVEY

ICR 199007-1545-009

OMB: 1545-1183

Federal Form Document

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Status
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ICR Details
1545-1183 199007-1545-009
Historical Active
TREAS/IRS
APPLEALS CUSTOMER SERVICE/QUALITY INITIATIVE BASELINE SURVEY
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 08/30/1990
Retrieve Notice of Action (NOA) 07/06/1990
Approved subject to the conditions that: 1) the cover letter be modified to remove the "you" in the first line of the letter and 2) the words "to you" at the end of the first paragraph of the follow-up letter will be deleted. Since the taxpayer will have already completed the appeals process, he or she may not appreciate how the survey will help improve the "service" already received.
  Inventory as of this Action Requested Previously Approved
06/30/1991 06/30/1991
2,000 0 0
660 0 0
0 0 0

THE DATA COLLECTED WILL BE USED TO (1) DETERMINE THE TAXPAYERS' PERCEPTIONS OF THE APPEALS OFFICE'S QUALITY OF CUSTOMER SERVICE AND (2) TO DEVELOP INITIAL BASELINE MEASUREMENTS OF CUSTOMER SATISFACTION WITH THE SERVICE PROVIDED BY APPEALS.

None
None


No

1
IC Title Form No. Form Name
APPLEALS CUSTOMER SERVICE/QUALITY INITIATIVE BASELINE SURVEY

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,000 0 0 2,000 0 0
Annual Time Burden (Hours) 660 0 0 660 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/06/1990


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