External Customer Survey

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
155320	External Customer Survey	Migrated

ICR Details

OMB Control No: 3136-0135	ICR Reference No: 199505-3136-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: NEH	Agency Tracking No:
Title: External Customer Survey
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Expedited
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/13/1995
	Date Received in OIRA: 05/31/1995
Terms of Clearance: Approved on the condition, agreed to by NEH, that repeat surveys will not be sent to the same respondents on an annual basis. Consistent with the procedure for other generic clearances of customer satisfaction surveys, NEH may provide OMB with a review copy of individual survey instruments at least 10 working days prior to implementation. OMB will respond to NEH within that time frame with any suggestions for improvements in the survey design or content, and OMB and NEH will then resolve any remaining issues expeditiously. If OMB does not respond within this time frame, NEH may assume no objection and proceed with the survey. No Federal Register notice or detailed supporting statement is required for individual surveys under this generic clearance. NEH may simply provide a brief summary of the intended respondents, goals of the survey and how the information will be used, and burden. If a survey is intended to provide statistically valid information, NEH may provide a brief description of statistical methods to be used, expected response rates, and means of maximizing those response rates; for statistical surveys that NEH chooses not to send to OMB in advance, NEH shall collect and analyze the information to assure statstical validity and reliability. For all customer surveys under this generic clearance that NEH chooses not to send to OMB in advance, NEH shall assure that the eac collection meets the standards of the PRA.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/1998	06/30/1998
Responses	500	0	0
Time Burden (Hours)	250	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: In accordance with the National Performance Review requirements, we are sending our survey to a sample of our customers to determine the quality of our resopnsiveness to their needs. We will evaluate responses to determine program effectiveness. Our customers are our applicants and grantees.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
External Customer Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	500	0	0	500	0	0
Annual Time Burden (Hours)	250	0	0	250	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/31/1995

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