RRB Customer Satisfaction Survey

ICR 199611-3220-003

OMB: 3220-0188

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
42928 Migrated
ICR Details
3220-0188 199611-3220-003
Historical Active 199409-3220-003
RRB
RRB Customer Satisfaction Survey
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 11/05/1996
Retrieve Notice of Action (NOA) 11/05/1996
  Inventory as of this Action Requested Previously Approved
04/30/1997 04/30/1997 04/30/1997
21,350 0 21,050
1,126 0 1,116
0 0 0

Annually, at least 150,000 members of the public have contact with the Railroad Retirement Board (RRB) by mail, telephone, or in person concerning benefits they have applied for, were denied, or are receiving under provisions of the Railroad Retirement and Railroad Unemployment Insurance Acts. The collection will obtain information for determining the level of satisfaction with the service provided by the Board.

None
None


No

1
IC Title Form No. Form Name
RRB Customer Satisfaction Survey G-200, G-201, G-210C, RL-5B

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 21,350 21,050 0 300 0 0
Annual Time Burden (Hours) 1,126 1,116 0 10 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/05/1996


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