This programmatic clearance is approved under the following terms of clearance. Prior to the use of each instrument, the agency must complete the attached form, which has been provided to the agency paperwork clearance officer, and the following supplemental questions: 1. Explain who will be conducting this survey. What program office will be conducting the survey? What services does this program provide? Who are the customers? How are these services provided to the customer? 2. Explain how this survey was developed. With whom did you consult during the development of this survey on content? statistics? What suggestions did you get about improving the survey? 3. Explain how the survey will be conducted. How will the customers be sampled (if fewer than all customers will be surveyed)? What percentage of customers asked to take the survey will respond? What actions are planned to increase the response rate? (Web-based surveys are not an acceptable method of sampling a broad population. Web-based surveys must be limited to services provided by Web.) 4. Describe how the results of this survey will be analyzed and used. If the customer population is sampled, what statistical techniques will be used to generalize the results to the entire customer population? Is this survey intended to measure a GPRA performance measure? (If so, please include an excerpt from the appropriate document.) The subagency program official must sign the form and send the survey instrument, form, and answers to the supplemental questions to the OIRA docket. OIRA will review the instrument for no more than two weeks and inform the paperwork officer by email when review has been completed, after which the paperwork officer may use OMB number 1004-0181 on the instrument.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
09/30/2001
09/30/2001
13,000
0
0
3,250
0
0
0
0
0
BLM is proposing a new information collection for determining the satisfaction of its customers with its programs and services. A currently approved collection (1004-0172) covered all survey instruments, both customer comment cards and telephone surveys, and the use of focus groups to determine what questions to ask and comments to solicit. The new collection will concern only customer surveys specific programs. The anticipated programs/customers for survey are: Wild Horse and Burro; Grazing Permittees; Information Access Center Users; Land Management Transactions; Mining Claimants; Oil and Gas Lessees; Recreation..
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Generic Clearance for Customer Surveys