Customer Service Information Collections for USDA Service Centers

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
1491	Customer Service Information Collections for USDA Service Centers	Migrated

ICR Details

OMB Control No: 0560-0192	ICR Reference No: 199901-0560-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: USDA/FSA	Agency Tracking No:
Title: Customer Service Information Collections for USDA Service Centers
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/23/1999
	Date Received in OIRA: 01/06/1999
Terms of Clearance: This programmatic clearance is approved under the following terms of clearance. Prior to the use of each instrument, the agency must complete the attached form, which has been provided to the agency paperwork clearance officer, and the following supplemental questions: 1. Explain the purpose of the survey. 2. Explain how the survey was developed. With whom did you consult during the development of this survey on content and statistics? What suggestions did you get about improving the survey? 3. Explain how the survey will be conducted. How will customers be sampled? What percentage of customers asked to take the survey will respond? What actions are planned to increase the response rate? If letters and/or postcards are sent to respondents to increase the response rate, provide copies with this submission. 4. Describe how the results of the survey will be analyzed and used. If the customer population is sampled, what statistical techniques will be used to generalize the results to the entire customer population? Is the survey intended to measure GPRA performance measures? (If so, please include an excerpt from the appropriate document.) The USDA official must sign the form and send the survey instrument, form, and answers to the supplemental questions to the OIRA docket. The official shall also send a copy of the comments provided by NASS. OIRA will review the instrument within two weeks and inform the USDA's paperwork officer by e-mail when review has been completed, after which the OMB number may be used on the instrument. In addition, USDA will provide an annual report that summarizes their collections under this clearance. Should any of these terms be violated, the generic clearance will be revoked.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2002	03/31/2002
Responses	56,970	0	0
Time Burden (Hours)	11,180	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The information collection activities in our 3-year plan have and will continue to implement Executive Order 12862 "Setting Customer Service Standards," as well as to maintain the USDA Service Centers and partner agencies capability to listen to what matters to our service center customers. Service Center customers' responses to these information collection activities are essential to keeping a comparative baseline for performance measures in annual GPRA and IRM Strategic Plan documents and to identify customer preferences for modes of service delivery and information giving alternatives that support the Service Center.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Service Information Collections for USDA Service Centers

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	56,970	0	0	56,970	0	0
Annual Time Burden (Hours)	11,180	0	0	11,180	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/06/1999

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