American Customer Satisfaction Index (ACSI)

ICR 200002-3090-002

OMB: 3090-0271

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
32457
Migrated
ICR Details
3090-0271 200002-3090-002
Historical Active 199907-3090-001
GSA
American Customer Satisfaction Index (ACSI)
Reinstatement with change of a previously approved collection   No
Regular
Approved without change 04/18/2000
Retrieve Notice of Action (NOA) 02/17/2000
  Inventory as of this Action Requested Previously Approved
04/30/2003 04/30/2003
23,400 0 0
3,900 0 0
0 0 0

The objectives of surveying customers of Federal Agencies as part of the American Customer Satisfaction Index are: (1) to make the agencies part of a national measure of customer satisfaction; (2) to benchmark against other agencies and companies; and (3) to provide information for improving customer satisfaction.

None
None


No

1
IC Title Form No. Form Name
American Customer Satisfaction Index (ACSI)

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 23,400 0 0 23,400 0 0
Annual Time Burden (Hours) 3,900 0 0 3,900 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/17/2000


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