Customer Satisfaction Surveys

ICR 200009-1212-001

OMB: 1212-0058

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
38440
Migrated
ICR Details
1212-0058 200009-1212-001
Historical Active 199908-1212-001
PBGC
Customer Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 09/29/2000
Retrieve Notice of Action (NOA) 09/29/2000
  Inventory as of this Action Requested Previously Approved
09/30/2000 09/30/2000 11/30/2001
2,960 0 2,960
163 0 163
0 0 0

The PBGC is measuring the satisfaction of participants and beneficiaries in trusteed plans through the use of an annual mail survey. The areas of concern to the PBGC and its client groups change over time, and it is important that the PBGC have the ability to evaluate customer concerns quickly. The PBGC is therefore requesting that OMB approve use of a postcard survey as a supplement to the existing annual survey.

None
None


No

1
IC Title Form No. Form Name
Customer Satisfaction Surveys

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,960 2,960 0 0 0 0
Annual Time Burden (Hours) 163 163 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/29/2000


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