Medicare Program Integrity Customer Service Project

ICR 200105-0938-004

OMB: 0938-0837

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
8638
Migrated
ICR Details
0938-0837 200105-0938-004
Historical Active
HHS/CMS
Medicare Program Integrity Customer Service Project
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 08/06/2001
Retrieve Notice of Action (NOA) 05/16/2001
Approved for use through 8/2002 under the following conditions: 1) CMS makes additional efforts to work with professional and advocacy groups to encourage participation by beneficiaries and providers in this survey effort. OMB is concerned that the response rate, particularly for providers, will be low in this effort. Therefore, this effort's findings will not be generali- zeable and will be influenced by nonresponse bias; 2) CMS caveats findings with an explanation of response rates and a description of nonresponse bias; and 3) CMS fields this instrument as a base- line before any CMS-855 enrollment reforms.
  Inventory as of this Action Requested Previously Approved
08/31/2002 08/31/2002
5,250 0 0
782 0 0
0 0 0

Medicare's Integrity Program seeks to improve customer service provided to beneficiaries and providers. The study's purpose is to identify baseline satisfaction with Program Integrity efforts, to prioritize improvement areas, and to identify potential service delivery changes that can be implemented by HCFA or its contractors. Respondents include beneficiaries whose billing questions were transferred to fruad, and providers wh have been through enrollment, medical review, or cost report audit.

None
None


No

1
IC Title Form No. Form Name
Medicare Program Integrity Customer Service Project

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,250 0 0 5,250 0 0
Annual Time Burden (Hours) 782 0 0 782 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/16/2001


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