Customer Satisfaction Surveys

ICR 200501-2125-002

OMB: 2125-0590

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
25995
Migrated
ICR Details
2125-0590 200501-2125-002
Historical Active 200307-2125-001
DOT/FHWA
Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular
Approved without change 04/20/2005
Retrieve Notice of Action (NOA) 01/11/2005
Survery Abrasts #29 and #30 do not appear to be customer satisfaction surveys, as they are intended to establish a baseline of construction engineering capability. If the agency submits these surveys under this generic clearance, it should clarify the nature of the surveys and demonstrate that they will seek customer views and opinions of agency services.
  Inventory as of this Action Requested Previously Approved
04/30/2008 04/30/2008 04/30/2005
52,614 0 65,662
10,706 0 1,755
0 0 0

FHWA will conduct various customer satisfaction surveys to gather feedback and data directly from our customers to determine the kind and quality of services and products they want and expect to receive.

None
None


No

1
IC Title Form No. Form Name
Customer Satisfaction Surveys

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 52,614 65,662 0 -13,048 0 0
Annual Time Burden (Hours) 10,706 1,755 0 8,951 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/11/2005


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