Member Service Assessment

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
32828	Member Service Assessment	Migrated

ICR Details

OMB Control No: 3133-0172	ICR Reference No: 200602-3133-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: NCUA	Agency Tracking No:
Title: Member Service Assessment
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 02/28/2006
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/07/2006
	Date Received in OIRA: 02/15/2006
Terms of Clearance: Approved without change as a pilot survey. As a pilot survey, certain important definitions, measures of variables, and plans for the analysis and use of data are less clear and definite than would be expected in a full-scale survey. These include: (1) the definition of income and wealth of a "person of modest means;" (2) the fact that the income of credit-union members generally isn't measured but the past median income of members' zip codes or census tracts is collected, when members can be located; (3) more precise and valid measurement of member services like finan- cial counselling; (4)the plans for collecting information from loan files; and (5) generally, the plans to analyze, aggregate, and draw conclusions from the pilot survey's data. If this pilot survey is followed by a full-scale survey, then matters like those above should be specified and resolved in the design and documentation of the full-scale survey. That design can draw on the experience of the pilot plus more definite and specific planning. Also, the submission for a full-scale survey should include a copy of the results from this pilot as well as an exploration of what additional, member-level data credit un- ions have regarding the characteristics of their clientele, the actual use of services to and by persons of modest means, and community involvement. Further, a full-scale survey should be preceded by the usual 60- and 30-day public comment periods, an- nouncements that describe the information collection and use in specific detail, plus an invitation to send comments either to NCUA or to the OIRA desk officer for NCUA.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2006	08/31/2006
Responses	481	0	0
Time Burden (Hours)	481	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: Information will be gathered about the type of services that credit unions provide and individuals receiving credit union services. The data collection is intended to provide the agency with information about how federal credit unions are serving persons of modest financial means. This data can be used (i) to help understand the economic status and needs of individuals receiving services from federal credit unions (ii) to assist NCUA in evaluating the type and extent of service provided to members, and (iii) to support public officials in assessing the benefits provided by credit unions.

Emergency Justfication:

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Member Service Assessment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	481	0	0	481	0	0
Annual Time Burden (Hours)	481	0	0	481	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/15/2006

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