Form BTS-0602 C3RS Evaluation survey - supervisor version

C³RS Evaluation Survey – MANAGER VERSION

C³RS Evaluation Survey

As you know, there is a joint effort by the FRA, UP labor (BLET, UTU), and UP management to test a safety improvement process known as the Confidential Close Call Reporting system (C³RS) here at North Platte. If C³RS works, the intention is to implement C³RS across the railroad industry.

But will it work? Will the investment be worth the effort? To find out, a Lesson Learned Team (LLT) was organized by the FRA to assess the impact of C³RS on safety and safety culture. The assessment conducted by the LLT will provide both UP and the FRA with valuable information on C³RS. The LLT is comprised of the Volpe Center, which is a US Department of Transportation (DOT) research center; NewVectors, which is a company that supports evaluation of safety initiatives; and the Bureau of Transportation Statistics (BTS), which is a statistical agency in DOT that supports data collection and data analysis.

Your anonymity is important to the LLT. You will see that the survey does NOT ask for your name. To further protect anonymity, the completed surveys will be sent directly to the BTS. Federal law (107-347) and the BTS Confidentiality Statute (49 U.S.C. 111(k)) give BTS the right and the obligation to protect data. By law, BTS will protect the identity of any survey respondent. BTS will not release any survey data collected from individual employees to FRA or any other public or private entity, including UP management.

Any data and information collected through this survey will be use by the LLT for statistical purposes only and summary results will be published in a lessons learned report.

Further gOther guidelines that be used include:

• Summarized survey results will be given to the PRT and the C³RS Steering Committee.

• FRA will use the findings presented in the final lessons learned report to deepen its understanding of lessons learned from the C³RS project.

• The final lessons learned report will be available to all employees at North Platte.

• The lessons learned will be shared with the railroad industry.

What we are asking you to do

• Complete the survey, seal it in the envelope provided, and give it back to the person who gave it to you.

• Use a pencil to mark the responses that best match your opinion.

• The survey looks long, but testing has shown that it takes no more than twenty minutes to complete. Please give us those twenty minutes of your time.

• A 100% response rate is important to us. If you know someone who is absent, please encourage him or her to complete the survey. The person handing you this survey will have instructions as to how absent people can get a copy of the survey to complete.

• If you have already filled out this survey and you receive a second copy, please do not fill it out a second time.

Demetra Collia, from BTS, will act as the survey coordinator for the Lesson Learned Team. If you have any questions about the survey, please call her at: 202 366-1610, or send her email at: [email protected]

Thank you for your assistance.

Roby Brown, UP Corporate Steering Committee Representative
Pat Condon, UTU	Mike McVay, BLET
Ben Ebmeier, UTU	Jay Penner, Operating Practices
Bill Elliott, BLET	Cameron Scott, General Superintendent
Steve Fender, FRA Regional Rep	Gary Songster, BLET
Dean Hazlett, UTU	Tom Sullivan, UTU
Steve Lord, Road Operations	Michael Young, BLET

OMB NO: xxxx-xxxx

Expiration Date: zz-xx-200x

Paperwork Reduction Act Burden Statement

A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is xxxx-xxxx. Public reporting for the C³RS Evaluation Survey is estimated not to exceed 20 minutes per response, including the time for reviewing instructions, completing and reviewing the survey. Reporting any information to the C³RS Evaluation Survey is voluntary. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: C³RS Data Collection Officer, Demetra Collia, BTS/RITA, RTS-34, Room 3430, 400 7^th Street, SW, Washington, D.C. 20590 or e-mail: [email protected].

1. Job Type:	 Management  Labor  Yardmaster
2. Select the one location that best reflects where you work:	 Road  Yard  Both
3. Job Category:	  DOES   NOT   APPLY 
4. Select one of the following that best reflects your schedule:	 Mostly days  Mostly afternoons  Mostly nights  Mostly variable shifts
5. Indicate how long you have worked at Union Pacific Railroad in years:	 Less than 1  1 – 5  6 – 10  11 – 15  16 – 20  21+
6. Gender:	 Male  Female
7. Have you filled out this survey before?	 Yes  No
8. Indicate your age in years:	 18-25  26-30  31-35  36-40  41-45  46-50  51-55  56-60  Over 61
9. Over the past year, have you seen any changes in safety conditions in the areas of UP where you work?	 Improved  Unchanged  Worse

What is your opinion about the following statements?	Strongly disagree	Disagree	No opinion	Agree	Strongly agree
10. I am aware of events or conditions that might lead to an accident					
11. Changes in systems or procedures can prevent accidents					
12. Changes in individual behavior can prevent accidents					
13. Accidents can be prevented if their “root causes” are determined					
14. Joint labor/management teams function successfully to discover causes of unsafe conditions					
15. UP is able to successfully implement changes in systems and procedures to prevent accidents					
16. Workers in my group expect other workers to behave safely					
17. Employees in my work group comply with safety regulations					
18. Workers in my department care about safety					
19. Employees in my work group remind each other of the need to follow safety regulations					
20. My job duties often interfere with my ability to comply with safety regulations					
21. Taking risks is a part of my job					
22. I expect to be involved in an accident in the next 12 months					
23. My job duties often interfere with my ability to act as safely as I would like					
24. I was treated politely throughout past organizational change efforts					
25. I had influence over the outcome of past organizational change efforts at my company					
26. Past organizational change efforts were applied consistently throughout my company					
27. I was able to express my views and feelings during past organizational change efforts					
28. I was treated with dignity throughout past organizational change efforts					
29. I was treated with respect throughout past organizational change efforts					
30. Workers I supervise help others who have been absent					
31. Workers I supervise help others who have heavy work loads					
32. Workers I supervise pass along information to co-workers					
33. Workers I supervise assist me with my work					
34. Workers I supervise apply safety rules at work					
35. The employees I supervise generally follow my advice as to safety at work					
36. Workers I supervise wear personal protection devices such as ear plugs and safety glasses					
37. UP really cares about my well-being					
38. UP strongly considers my goals and values					
39. UP values my contribution to its well-being					
40. I believe UP has high integrity					
41. I can expect UP to treat me in a consistent and predictable fashion					
42. UP is not always honest and truthful					
43. In general, I believe UP’s motives and intentions are good					
44. UP is open and up front with me					
45. Labor and management work together to make this organization a safer place in which to work					
46. Both labor and management have respect for each other’s safety goals					
47. Both labor and management in this organization keep their word					
48. Labor and management in this organization tend to dislike each other					
49. The labor-management relations in this organization can best be characterized as hostile					
50. The union and management regularly quarrel over minor issues in this organization					
51. Job decisions are made by my supervisor(s) in an unbiased manner					
52. My supervisor(s) makes sure that all employee concerns are heard before job decisions are made					
53. To make job decisions, my supervisor(s) collects accurate and complete information					
54. My supervisor(s) clarifies decisions and provides additional information when requested by employees					
55. All job decisions are applied consistently across all affected employees					
56. Employees are allowed to challenge or appeal job decisions made by the supervisor(s)					
57. My supervisor(s) rely upon clearly written rules, policies, and procedures in making job decisions					
58. I usually know where I stand with my supervisor(s)					
59. My supervisor(s) has enough confidence in me that he/she would defend and justify my decisions if I was not present to do so					
60. My working relationship with my supervisor(s) is effective					
61. My supervisor(s) understands my problems and needs					
62. I can count on my supervisor(s) to “bail me out,” even at his or her own expense, when I really need it					
63. My supervisor(s) recognizes my potential					
64. Regardless of how much power my supervisor(s) has built into his or her position, my supervisor(s) would be personally inclined to use his/her power to help me solve problems in my work					
65. I try to avoid talking about safety issues with my supervisor(s)					
66. I feel my supervisor openly accepts ideas for improving safety					
67. I am reluctant to discuss safety-related problems with my supervisor(s)					
68. I feel my supervisor(s) encourages open communication about safety					
69. I generally try to avoid talking about safety-related issues with my supervisor(s)					
70. Where I work, senior management gets personally involved in safety activities					
71. My supervisor(s) tells a worker who is doing something unsafe to stop					
72. Our management acts quickly to correct safety issues					
73. Management is presently acting to make the work environment safer					
74. Senior management is well informed about safety issues in this work place					
75. Management is willing to invest money and effort to improve the safety level where I work					
76. When a supervisor realizes that a hazardous situation has been found, he/she immediately attempts to put it under control					
77. The protection of workers from occupational exposure to hazards is a high priority with supervisors where I work					
78. Managers in this workplace try to reduce risk levels as much as possible					
79. Management in this work place is always willing to adopt new ideas for improving the safety level					
80. My supervisor(s) makes every effort to insure that we have the equipment/resources we need to work safely					

	Yes	No	I don’t know
81. Is C3RS in operation in the part of UP where you work?			
If Yes, go to number 82. If No or I don’t know, go to number 84.
82. Have you submitted a report to the C3RS?			
83. Do you personally know people who have submitted a report to the C3RS?			
84. Do you think you would recognize an incident that could be reported to C3RS if you saw one?			
If Yes, go to number 85. If No or I don’t know, go to END.
85. Do you think you would report an incident to C3RS If Yes, go to number 87. If No or I don’t know, go to number 86.			
86. What might keep you from reporting an incident to C3RS? (Please check all that apply)
a. I am not familiar enough with the reporting procedure	
b. The reporting process is too much of a bother	
c. I don’t trust the Bureau of Transportation Statistics to maintain confidentiality	
d. I don’t think it would result in any change	
e. I worry about being punished by management	

What is your opinion about the following statements?	Strongly disagree	Disagree	No opinion	Agree	Strongly agree
87. One year after a C3RS report is submitted, the submitter’s identity will still be confidential.					
88. C3RS has resulted in improved safety at the UP					
89. C3RS has increased awareness of safety issues among my coworkers					
90. C3RS has increased awareness of safety within management					
91. C3RS is likely to remain in operation at the UP for the foreseeable future					
92. C3RS has had an impact on how regulations are applied by the FRA					

END – Please submit survey

THANK YOU!

7