1.5 ATTC Follow-up ATTC Follow-up Event Cust Sat Survey Training

National Cross-Site Assessment of Addiction Technology Transfer Centers (ATTC) Network

Attachment 1-5 ATTC FollowUp Customer Satis Survey Training

ATTC

OMB: 0930-0216

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Substance Abuse and Mental Health Services Administration

Center for Substance Abuse Treatment

Addiction Technology Transfer Centers Program



Introduction


The Addiction Technology Transfer Center (ATTC), a cooperative agreement program supported by the Substance Abuse and Mental Health Services Administration’s Center for Substance Abuse Treatment (SAMHSA/CSAT), is part of SAMHSA’s Best Practices (BP) Program. The ATTC grantees offer training, technical assistance, and meetings to substance use disorders treatment practitioners in their States and regions. This report provides analyses on the demographic characteristics collected on all individuals who participated in activities under the ATTC program.


Participants attend events (technical assistance workshop, a specific training, or a meeting) designed to help them adopt evidence-based practices and, generally, improve their skills in helping clients achieve and maintain recovery from substance use disorders. Every participant in ATTC activities receives an intake BP GPRA upon completion of an event and is supposed to complete a follow-up BP GPRA (same as intake) 30 days later.


CSAT was asked by the Office of Management and Budget to determine whether there are differences between participants responding and not responding to the required 30-day follow-up.


Method


To examine differences between ATTC participants who responded to the 30-day follow-up and those who failed to respond, CSAT conducted analyses on the following characteristics: gender, race, job title, and description of organizational affiliation.


These baseline analyses were stratified into four separate categories of participants: participants who are due and have a follow-up interview (group 1), participants who are due but do not have a follow-up (group 2), participants who are not due for a follow-up (group 3), and all baseline interviews (group 4).

















Results


Gender: There are no differences between Best Practices (BP) Program participant follow-up respondents and non-respondents with respect to gender. This finding is evidenced by the fact that in all four percentile distributions males comprise approximately 32% and females represented approximately 64 percent (the missing row includes those respondents without identification of gender).


Gender

Group

All Baselines (4)

Due and have followup (1)

Due but do not have followup (2)

Not due for followup (3)

N

%

N

%

N

%

N

%

Missing

584

3.5

2,850

4.1

7

1.7

3,441

4.0

Don't Know

0

0.0

5

0.0

0

0.0

5

0.0

Refused

4

0.0

26

0.0

0

0.0

30

0.0

Male

5,299

32.0

22,434

32.0

124

30.1

27,857

32.0

Female

10,649

64.4

44,693

63.8

281

68.2

55,623

64.0

Total

16,536

100.0

70,008

100.0

412

100.0

86,956

100.0



Race/Ethnicity: For the demographic characteristic of identifying as Hispanic/Latino, there appear to be no notable differences between BP Program participant respondents to the follow-up and non-respondents. For all four categories of participants, 11 to 13 percent identified themselves as being of Hispanic\Latino ethnicity.


Ethnicity


Hispanic Latino

Group

All Baselines

Due and have followup

Due but do not have followup

Not due for followup

N

%

N

%

N

%

N

%

Missing data

860

5.2

4,657

6.7

23

5.6

5,540

6.4

Don't know

0

0.0

4

0.0

0

0.0

4

0.0

Refused to answer

23

0.1

89

0.1

0

0.0

112

0.1

No

13,464

81.4

56,001

80.0

344

83.5

69,809

80.3

Yes

2,189

13.2

9,257

13.2

45

10.9

11,491

13.2

Total

16,536

100.0

70,008

100.0

412

100.0

86,956

100.0









Race


There are no notable differences between program participant respondents and non-respondents (to the follow-up) with respect to race. This finding is supported by the percentile distributions in all four categories being comparable by race. For example, approximately 65% of participants in each group self-identified as White and those who self-identified as Asian were about 2 percent of each response category.


Race

Group

All Baselines (4)

Due and have followup (1)

Due but do not have followup (2)

Not due for followup (3)

N

%

N

%

N

%

N

%

Missing

1,694

10.2

8,791

12.6

36

8.7

10,521

12.1

Black

2,385

14.4

12,850

18.4

64

15.5

15,299

17.6

Asian

321

1.9

1,480

2.1

9

2.2

1,810

2.1

White

11,482

69.4

43,410

62.0

287

69.7

55,179

63.5

Alaska Native

37

0.2

153

0.2

0

0.0

190

0.2

American Indian

436

2.6

2,233

3.2

10

2.4

2,679

3.1

Native Hawaiian

110

0.7

745

1.1

2

0.5

857

1.0

Multi-Racial

71

0.4

346

0.5

4

1.0

421

0.5

Total

16,536

100.0

70,008

100.0

412

100.0

86,956

100.0


Job Title: There are no differences between follow-up respondents and non-respondents with respect to job title. This finding is evidenced by the fact that in all four percentile distributions “counselor” was the job title most frequently selected (approximately 29% of each response category). The other job title categories (e.g. nurse, manager/director) accounted for very similar proportions of every response category.

Job Title

Group

All Baselines (4)

Due and have followup (1)

Due but do not have followup (2)

Not due for followup (3)

N

%

N

%

N

%

N

%

Missing data

1,154

7.0

4,895

7.0

14

3.4

6,063

7.0

Medical Director

60

0.4

282

0.4

1

0.2

343

0.4

Physician

157

0.9

547

0.8

5

1.2

709

0.8

Nurse

450

2.7

1,997

2.9

10

2.4

2,457

2.8

Physician's Assistant

15

0.1

103

0.1

2

0.5

120

0.1

Pharmacist

13

0.1

121

0.2

0

0.0

134

0.2

Manager/Director

1,459

8.8

4,901

7.0

50

12.1

6,410

7.4

Clinical Administrator/Manager

1,217

7.4

4,308

6.2

28

6.8

5,553

6.4

Clinical Supervisor

963

5.8

3,392

4.8

25

6.1

4,380

5.0

Psychologist

511

3.1

2,028

2.9

12

2.9

2,551

2.9

Counselor

4,567

27.6

20,557

29.4

131

31.8

25,255

29.0

Social Worker

1,742

10.5

8,312

11.9

35

8.5

10,089

11.6

Federal Government Official

108

0.7

502

0.7

3

0.7

613

0.7

State Government Official

566

3.4

2,169

3.1

6

1.5

2,741

3.2

County Government Official

219

1.3

979

1.4

6

1.5

1,204

1.4

Researcher

270

1.6

870

1.2

3

0.7

1,143

1.3

Other

3,056

18.5

14,006

20.0

81

19.7

17,143

19.7

Total

16,536

100.0

70,008

100.0

412

100.0

86,956

100.0


Organizational Affiliation: There are no notable differences between follow-up respondents and non-respondents with respect to organizational affiliation. This finding is supported by the percentile distributions in all four response categories being very comparable with regard to where the trainees work. For example, in all four response categories, about 35% of the trainees work in a substance abuse treatment program.



Organization Description

Group

All Baselines (4)

Due and have followup (1)

Due but do not have followup (2)

Not due for followup (3)

N

%

N

%

N

%

N

%

Missing data

1,343

8.1

6,115

8.7

28

6.8

7,486

8.6

Do not know

2

0.0

9

0.0

0

0.0

11

0.0

Refused to answer

4

0.0

41

0.1

0

0.0

45

0.1

Federal Government

396

2.4

1,654

2.4

10

2.4

2,060

2.4

State Government

2,588

15.7

10,934

15.6

41

10.0

13,563

15.6

County Government

1,168

7.1

5,644

8.1

46

11.2

6,858

7.9

Local Government

360

2.2

1,575

2.2

20

4.9

1,955

2.2

Substance Abuse Treatment Program

5,772

34.9

23,945

34.2

154

37.4

29,871

34.4

University or other Higher education institution

1,293

7.8

5,317

7.6

18

4.4

6,628

7.6

Other

3,610

21.8

14,774

21.1

95

23.1

18,479

21.3

Total

16,536

100.0

70,008

100.0

412

100.0

86,956

100.0



Summary Discussion


After completing this descriptive analysis of participant follow-up respondents and non-respondents for ATTC Best Practices program attendees, the data clearly indicate non-respondents are very similar to the respondents. When percentile distributions by multiple characteristics are so similar by follow-up response category, those that responded can be considered representative of all participants. This analysis definitely increases confidence in the ATTC follow-up data for their Best Practices program.

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File TitleAfter demographic analyses of the ATTC BP, the data reveals that the characteristics of the client are similar regardless if a
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