Form xxxx COPS Interoperable Communications Technology Program Ass

COPS Interoperable Communications Technology Program Assessment Survey

Updated ICTP Assessment Survey (Final)

COPS Interoperable Communications Technology Program Assessment Survey

OMB: 1103-0101

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P repared and Administered by

Institute for Law and Justice

1018 Duke Street

Alexandria, Virginia

Phone: 703-684-5300

Fax: 703-739-5533

E-Mail: [email protected]

Prepared for
Office of Community Oriented Policing Services

U.S. Department of Justice

COPS Interoperable Communications Technology Program (ICTP) Assessment

Telephone Survey Guide

December 30, 2006

Interview Report Cover Sheet

Grant Award Information

Grant ORI # ____________________

Lead Agency: __________________________________________________________________

Grant Amount: ________________________

Award Date: __03 __04 __05 ___06

Types of Communications Enhancements: ___ voice ___ data ___video
___other:____________________________________________________________

Expected Ending Date (M/Y)_________ or Date Grant was Closed (M/Y)_____________

Interviewer: Name_____________________________
Phone_____________________ Email_______________________________

Summary of Interviews (attach additional sheet if needed)

1. Name:

Title:

Agency/Organization:

Phone: Email:

Interview Date:

2. Name:

Title:

Agency/Organization:

Phone: Email:

Interview Date:

3. Name:

Title:

Agency/Organization:

Phone: Email:

Interview Date:

4. Name:

Title:

Agency/Organization:

Phone: Email:

Interview Date:

5. Name:

Title:

Agency/Organization:

Phone: Email:

Interview Date:

ICTP Assessment Telephone Survey Guide

Overview of Project Goals and Implementation Status

Need for the Grant

We are aware of some of the interoperability issues you faced before the ICTP grant award, based on your jurisdiction’s grant application to COPS. But we would like to start by making sure we have the viewpoints of as many project partners and key personnel as possible.

1. Interoperability issues. How would you describe the main interoperability issues that your organization wanted to resolve with ICTP grant funding? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Example(s). What are some specific examples of how these issues affected your agency’s or other agencies’ ability to effectively handle various types of emergencies—for example, planned events? day-to-day emergencies? major critical incidents or disasters? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Pre-grant needs assessment. In addition to the materials in your grant application package, were any other needs assessments prepared before the grant was awarded, or in the planning phase of your project?

___N

___Y: ________________________________________________________________

REQUEST MATERIALS Ask for copies of any reports that include baseline data/information about the efficiency and effectiveness of pre-grant communications.

Overview of Grant Implementation

We want to make sure we have accurate information about the technologies (to be) purchased and, if more than one set of major purchases is involved, a better understanding of your timeline for each. (Later in the survey, we’ll explore some issues related to each main stage of the process—planning, acquisition, implementation, etc.)

3. ICTP grant-supported technologies. What are the primary technologies, equipment, and related services that were (will be) purchased with ICTP grant funds, and where are you now in the process?

Current Status (check one)

Main Purchases	(1) Early planning/ agreement phase	(2) Needs analysis/ research	(3) RFP develop-ment	(4) Vendor selection/ contract negotiation	(5) Imple-mentation	(6) Testing, acceptance, training	(7) Fully operational	(8) Ongoing maintenance
A.
B.
C.
D.
E.

Comments: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. Changes in plans for technologies. Do any of the technologies, equipment, or services (noted in Q #3 above) that you purchased (plan to purchase) differ substantially from those proposed in your original grant application? If so, why was the change made?

____ A. No changes made or planned.

____ B. Yes, the following changes were made:_______________________________
______________________________________________________________________

____ C. Yes, the following changes are planned: ______________________________
_______________________________________________________________________

REASONS (check best response and explain under “comments” below):

____ 1. Reconsideration of what was needed

____ 2. Purchases were made from other sources (e.g., local funds)

____ 3. Other equipment, technology, or services represented an opportunity for cost
savings.

____ 4. Other reasons: __________________________________________________

Comments: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Financial support for interoperability.

A. Local ICTP match. What is the source of local matching funds for the ICTP grant?
_______________________________________________________________________

B. Other funding sources. In addition to the ICTP grant, what other funds are currently supporting interoperability enhancements in your jurisdiction?
_______________________________________________________________________

Funding Source (check all that apply)	Amount (approx.)	Main Purpose/Purchases
___ other DOJ grant: _______________
___ U. S. DHS UASI grant
___ other U. S. DHS grant:__________
___ state DHS grant
___ local funding:__________________
___ other: ________________________
___ other: ________________________

Grant Application, Award, and Administration

6. Experiences and recommendations. An important task for this assessment is to recommend how federal agencies—not only COPS but also other Department of Justice and Department of Homeland Security agencies—can improve and better coordinate grant application, award, administration, and support processes for future interoperability grants.

A. Please let us know about your ICTP grant experiences with the following:

Elements of Grant Application and Award Process	Excellent	Good	Fair	Poor	N/A
1. Time between invitation to apply and application due date
2. Clarity between ICTP grant requirements and other communications interoperability grant opportunities or projects.
3. Timeliness of COPS staff responses to questions or requests
4. Experiences in negotiating changes to proposed tasks or budget
5. Experiences in drawing down grant funds in a timely manner

B. Did you experience difficulties in obtaining the required 25 percent local match for this project? _____ N ____ Y. Please explain: ______________________________________________________________________________________________________________________________________________________

C. What recommendations do you have for improving any elements of the grant application or award process that you identified as a problem? _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. Local administration. Have there been any changes since the time of grant award in local administrative responsibility for this grant (e.g., project moved from police department to city IT department)?

___ N

___ Y: Type of change: _____________________________________________________

Reason for change:___________________________________________________

8. Kick-off training. As you know, COPS and SEARCH provided a kick-off training conference for ICTP grantees.

A. Did you attend the kick-off training? _____N ____ Y

B. How would you rate the timing of the required training provided by SEARCH/COPS?

___ too soon ___ about right ___ too late

C. Comments on timing, convenience, or quality of kick-off training and related materials (e.g., Was the training useful? Did you gain new knowledge? Were the right topics covered?): _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

9. Technical assistance (TA) for planning activities. Did your project use on-site SEARCH/COPS individualized TA services during the startup or planning phases of your project (i.e., at any point before beginning work on the RFP/acquisition process)?

__ N
____ Not needed during that timeframe.
____ Used another resource for TA: ____________________________________
____ Other reasons:__________________________________________________
__ Y: Primary issues addressed: __________________________________________

Comments on the TA’s value for the project: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Did you use any other TA from SEARCH (other than on-site)?

_____ N _____ Y: Please describe: ____________________________________________

_________________________________________________________

Governance Structure, Leadership

REQUEST MATERIALS Ask for copies of charter, MOU/MOA, list of governing body membership (agencies and positions), list of project participants (agencies), etc.

10. Composition of governing body.
___ N/A. Governing body not yet established.
Reasons___________________________________________________________
Name of governing body: _____________________________________________________

Chair (name/position, e.g., county manager, chief of police, assistant city manager, etc.):
___________________________________________________________________________

Summary of Membership of Governing Body
Composition/characteristics	N	Y	COMMENTS

Multi-disciplinary
Law enforcement, local
Law enforcement, state
Law enforcement, tribal
Law enforcement, federal
Fire
EMS
Other: ____________________
Other: ____________________
Other: ____________________
Multiple levels of government
City/town government
County government
State government
Tribal government
Federal government
More than one state represented?			States involved:
Private sector members
Vendor(s)
Other:____________________
Other:____________________

List all agencies that participate in the communications interoperability project:

11. Governing body formation and scope of work. For this question, we’d like to know more about the process of forming the governing body and its members’ prior working relationships.

A. When was the ICTP project’s governing body formed, and what is its overall scope of work/authority?

___ Formed prior to the ICTP project in (M/Y)_________________to
___ oversee earlier technology initiatives
___ other: ________________________________________________________

___ Formed at the time of grant application, specifically for the ICTP project, and
___ governs only this project

___ has expanded to govern other projects in addition to ICTP

___ completed the ICTP grant project, then disbanded
___ disbanded before completion of ICTP grant project

B. For either case above, was there a specific incident or crisis that motivated formation of the governing body? ___N ___ Y: Please explain: _______________________________
_____________________________________________________________________________

C. Comments on working relationships among governing body members on prior, related projects (benefits, drawbacks of having prior associations/joint projects):

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

12. Commitment. What types of commitments have governing body members made to the ICTP project? (Note to interviewer: What we are looking for here is the degree of formality of the participants’ commitment to work together.)

___ Informal commitments or no formal commitments beyond letter of support for ICTP grant application

___ Formal (written) agreements/MOUs between/among some members

___ Formal project charter or similar written statement of scope, objectives, etc., to which

___most or ___all members have agreed

___ Other:________________________________________________________________

13. Effectiveness. (Note to interviewer: Ask this question of several respondents so that answers can be compared.)

A. How would you describe the governing body’s effectiveness to date in the following aspects of the project?

Governing Body Roles	Very Effective	Somewhat Effective	Not Effective	Not yet addressed	Not in scope of work
1. Launching the project
2. Gaining financial support for the project
3. Garnering political support for the project
4. Developing a decision making structure/process
5. Developing policies
6. Fostering communication among agencies and jurisdictions
7. Coordinating local, regional, and state-level systems
8. Other:____________________________

B. Lessons learned/recommendations. How would you recommend improving the governing body’s effectiveness in the areas you noted as weaknesses?

14. Missing partners. Are there agencies, levels of government, or organizations that should be part of the governing body but are not members?

____ N

____ Y: ________________________________________________________________

Strategic Vision and Project Planning

Strategic Vision/Plan

15. Part of strategic plan. Is the ICTP project part of an overall strategic plan for interoperable public safety communications…

in your own agency? Y N

in your region? Y N

in your state? Y N

16. Coordination with other initiatives. (Refer to response to Q 5-B on other funding sources for interoperability). How was (is) the ICTP project coordinated with other initiatives to enhance interoperability in your region (e.g., same governing body, same project manager)? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

What challenges are associated with coordinating these projects (e.g., fragmented funding schedules, conflicting or differing grantor requirements, competition for same funds, drain on staff time, incompatible technologies, etc.)

17. Agency goals. What are your agency’s longer-term communication goals for interoperability (such as organizational goals, technological goals, or operational goals), and how does the primary technology acquired under ICTP (_________________________________) fit with those long-range plans? (Note to interviewer: focus on future applications.)

18. Regional goals. What are the longer-term goals for interoperability in your region (among multiple agencies, disciplines, and/or jurisdictions)? How does the primary technology acquired under ICTP fit with those long-range goals? (Note to interviewer: focus on future applications.)

Planning Steps and Performance Measures

The initial COPS/SEARCH training for ICTP grantees emphasized an 8-step “roadmap” for IT projects; and 5 of the 8 steps relate to planning that would be done before starting the procurement process. The first steps have to do with (1) initiating the project and (2) setting up a decision making structure (via the governing body discussed earlier).

The next questions have to do with the other planning steps. We realize that planning for your project may not have been done in exactly the same manner or order as described in the “roadmap.”

REQUEST MATERIALS Ask for copies of documents noted in Q’s 19-22 below: project charter, needs analysis, business process plan, project plan, performance measures.

19. Project charter (roadmap step 3). Do you have a charter for your project? (defined as a document that states the project scope and objectives, and that serves as a reference point for measuring project activities)

__ N Comments:___________________________________________________________

__ Y (request a copy)

Comments on benefits: _________________________________________________

Comments on difficulties in reaching agreement: ____________________________ ____________________________________________________________________

20. Needs analysis (roadmap step 4). After your project was up and running, did you conduct a needs analysis as part of your planning process?

__ N

__ conducted before grant application was submitted

__ not needed

___ plan to conduct it later

__ other: _____________________________________________________________

__ Y (request a copy)

If yes:

A. Did the needs analysis include a business process plan (flow diagrams of current system vs. planned)? ___ N ___Y (request a copy)

B. How did the needs analysis results affect your original plan?

21. Project plan (roadmap step 5). Did you develop a project plan to guide the next steps for acquiring, implementing, and managing the new technology?

__ N

__ plan is contained in the grant application

__ not needed

__ other: _____________________________________________________________

__ Y (request a copy)

Comments on benefits, challenges involved in developing the project plan: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

22. Performance measures. Does the project plan, charter, or some other document contain specific performance measures that have been adopted for this project?

__ N

__ Y (request a copy)

How did you develop those measures? Are you using them?

23. Lessons learned/recommendations. Based on your experiences, what lessons learned or advice do you believe is most important for others to consider when planning this type of project?

Acquisition Process

REQUEST MATERIALS Ask for copies of RFP and contract.

24. RFP development.

A. What problems, if any, did you experience (do you anticipate) in developing the RFP for the main technology(ies)/equipment funded by the ICTP grant?

___________________________________________________________________________

B. Did you receive (do you anticipate receiving) outside technical assistance with developing the RFP?

___ N

___ Y TA provider, e.g., SEARCH, paid consultant, independent expert, other:

______________________________________________________________

C. Did the process of developing the RFP take

___ longer than expected? Reasons:_______________________________________

___ about as much time and effort as expected?

___ less time than expected? Reasons______________________________________

25. Vendor selection.

A. What problems, if any, did you experience (do you anticipate) in selecting a vendor for the primary equipment (and/or services) funded by the ICTP grant? __________________________________________________________________________

__________________________________________________________________________

B. Was the vendor _____ selected competitively OR ____ a sole source contractor?

If sole source, were there any issues with gaining approvals from the city/county or the COPS Office? ___ N ___Y. Please explain: ______________________________________________________________________________________________________________________________________________________

C. Did you receive (do you anticipate receiving) outside technical assistance with the vendor selection process?

___ N

___ Y TA provider, e.g., SEARCH, paid consultant, independent expert, other:

_______________________________________________________________

D. Did your project team visit other projects implemented by the vendors under consideration? ___ N ___ Y

Comments (value of doing this): _____________________________________________

_______________________________________________________________________

E. Did you experience any difficulties in the contract negotiations?

_____ N _____ Y: please describe: _________________________________________
______________________________________________________________________________

F. Did your project make progress or milestone payments? ___ N ___ Y

26. Lessons learned/recommendations: Based on your experiences, what advice or lessons learned about the acquisition process do you think are most important for others who are getting ready to purchase similar technologies, equipment, or services?

Project Management/Personnel

The next set of questions has to do with the personnel responsible for day-to-day project management and for the many technical, coordination, and other activities that must be completed to achieve the project’s objectives. We will want to contact a number of these individuals for more detailed information during the course of the assessment.

27. Project manager. What level of experience did the project manager have prior to the ICTP award with respect to managing IT/communications projects:

___ 0-1 years

___ 2-5 years

___ 6 or more years ____________

How has the project manager’s experience (and/or other qualifications, such as training/education, decisionmaking authority, general management skills/experience) benefited or inhibited progress on this project?

28. Technical team. What qualifications and experience did the in-house technical team bring to the project? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

How has this benefited or inhibited progress?

______________________________________________________________________________________________________________________________________________________

29. Turnover. Please note all positions in which there has been turnover during the course of the project. What has the impact been in terms of delays in reaching major milestones?

Positions Experiencing Turnover	Related Delays in Reaching Milestones
___ governing body leadership	None	Minor	Moderate	Major
___ police chief /sheriff, lead agency
___ project mgr, lead agency
___ project mgr/coordinator, other agencies
___ technical team leader, lead agency
___ technical team leader, other agencies
___ other:
___ other:

30. Input from end users. Please indicate the extent to which end users in your own agency were (will be) involved in providing input into various phases of the project.

Stages	Level of Input
	None	Minimal	Moderate	Extensive
Planning (e.g., needs assessment, project plan development, etc.)
Acquisition process
Implementation tasks
Testing
Policy development
Development of SOPs
Evaluation/performance measurement
Other

Comments: Focusing on areas where end users had (will have) more than minimal input, please explain how this was accomplished and the benefits and/or drawbacks of their involvement.

31. Input from upper management. Please indicate the extent to which upper management in your own agency has been (will be) involved in providing input into various phases of the project.

Stages	Level of Input
	None	Minimal	Moderate	Extensive
Planning (e.g., needs assessment, project plan development, etc.)
Acquisition process
Implementation tasks
Testing
Policy development
Development of SOPs
Evaluation/performance measurement
Other

Comments: Please comment on the main benefits and/or drawbacks of upper management’s involvement in the project.

____________________________________________________________________________________________________________________________________________________________

32. Outside technical assistance. Did you receive (do you anticipate receiving) outside technical assistance with project management?

___ N

___ Y TA provider, e.g., SEARCH, paid consultant, independent expert, other:

______________________________________________________________

Technology Implementation and Testing

33. Implementation. What approach was (will be) used for implementation (check all that apply)?

____ Implemented in all agencies all at once

____ Did a pilot test, then expanded to the rest of the agencies

____ Implemented geographically (in one area after another)

____ Implemented only some of the capabilities of the system, with plans to expand at a future date

____ Other: ________________________________________________________________

34. Vendor performance.

A. For the primary technologies/equipment purchased under ICTP (listed in Q 3), please indicate the extent to which the selected vendor met your performance expectations.

Performance factors	Did not meet expectations	Met expectations	Exceeded expectations	Not in scope of work
Overall timeliness of work
Quality of the technology product/equipment
Coordination with agency tech staff
Communicating about problems encountered, delays, costs, etc.
Testing process
Training
Maintenance
Overall value for money spent
Project management
Other

B. Please comment on any of the factors above where the vendor exceeded or met your expectations. ______________________________________________________________________________________________________________________________________________________

C. If you were particularly dissatisfied with certain aspects of the vendor’s performance or technology selected, what (if anything) could have been done earlier in the project to prevent those problems (e.g., better leadership, needs analysis, RFP, personnel, etc.).

35. Outside technical assistance? Did you receive (do you anticipate receiving) outside technical assistance with technology implementation and/or testing?

___ N

___ Y TA provider, e.g., SEARCH, paid consultant, independent expert, other:

______________________________________________________________

36. Lessons learned/recommendations. What lessons or advice about the implementation phase do you have for others who are considering similar technologies/equipment?

37. Initial testing.

A. Please describe the initial testing process for the new technologies/equipment and any difficulties associated with the process (e.g., disruptions in services).

______________________________________________________________________________________________________________________________________________________

B. Were any significant modifications/changes made based on the testing results?

___ N

___ Y: _________________________________________________________________

If Yes, how did this affect your project timeline?
__ no related delays
__ created minor or anticipated delays
__ resulted in major delays: __________________________________________

Policies and Procedures

REQUEST MATERIALS Ask for copies of SOPs, policies.

38. Standard operating procedures (SOPs). The DHS SAFECOM continuum suggests five progressively hard-to-achieve milestones with respect to SOPs for interoperability. Please consider the event categories listed below and indicate whether there are related policies and procedures in place for interoperability with other disciplines (police, fire, EMS) and across jurisdictions.

	Interop Policies in Place? I=Informal F=Formal (written, active)
Situations Requiring Interoperability	No	Yes (I)	Yes (F)	W/ other disciplines	Across jurisdictions
Planned events
Day-to-day events (vehicle pursuits, multi-station responses)
Out of the ordinary events (mass casualties, flipped tanker on highway, etc.)
Catastrophic events (e.g., massive biochemical attack)

39. ICTP impact on policy development. To what extent did the ICTP initiative (collaborative process, new technologies) influence development of the formal policies noted above?

______________________________________________________________________________

40. NIMS interoperability policies. On the DHS SAFECOM continuum, the “optimum” with respect to SOPs is to have interoperability command and control policies that are NIMS (National Incident Management System) compliant.

A. Does your region have NIMS-compliant interoperability policies at this time?

___ Y

___ N. How long do you expect it will take to achieve this? __________

___ Don’t know

B. What are the main challenges you faced (expect to face) in achieving SAFECOM’s “higher levels” with regard to SOPs (regional set of SOPs, NIMS-compliant SOPs)?

41. Agency policies. How did your own agency’s policies and procedures change because of introduction of the new ICTP technologies/equipment? ___ No changes

Training and Exercises

42. Training delivered. This question concerns the training that has been delivered to date on the use of the new system, who delivered the training, and who was trained.

Audience Trained	Technology	ICS	Trainer	#of Hrs	Training Format	Training Effectiveness
Police personnel
1. Patrol officers/deputies
2. Field supervisors
3. Command staff
4. Agency administrators
5. Dispatchers/call takers
6. IT personnel
7. Other:
Fire personnel
8. First responders
9. Field supervisors
10. Command staff
11. Agency administrators
12. IT personnel
13. Other:
EMS personnel
14. First responders
15. Field supervisors
16. Administrators
17. Other
Local government personnel
18. IT personnel
19. Other:

NOTES: Trainer can be coded as V (Vendor), A (Academy), P (Project Personnel), C (City/County personnel), I (Independent Trainer), O (Other).
Format can be coded as C (Classroom), T (Tabletop), F (Field exercises, drills), O (Other)
Effectiveness can be coded as 1 (inadequate), 2 (adequate), 3 (good), or 4 (excellent)

Comments: ______________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________

______________________________________________________________________________

Results/Impact

43. Usage.

A. How is the new technology/equipment currently being deployed in the field (check all that apply)

___ planned events

___ day to day events

___ out of ordinary events

___ field exercises, drills

___ other:______________________________________________________________

B. What additional usage is planned?___________________________________________

Anticipated starting date: _________________________________________________

C. If the new technology/equipment is not used daily in the field, how frequently is it tested (daily, twice weekly, monthly, etc.)? _____________________________.

Who participates in the testing process (all involved agencies, a sample of agencies, etc.): ________________________________________________________________________________________________________________________________________________

44. Organizational culture. In what ways has the organizational culture in your agency influenced acceptance of—or resistance to—the new technology/equipment? ____________________________________________________________________________________________________________________________________________________________

If resistance is an issue, how is this being addressed?

Efficiency, Effectiveness, and Operational Impact

REQUEST MATERIALS Ask for copies of any data or reports related to ICTP project results: e.g., reports on improved efficiency or effectiveness of communications interoperability and/or public safety operations; surveys on satisfaction of end users (first responders, communications personnel); news articles; formal project evaluation report; etc.

45. Availability of data. What data or reports are available about the efficiency and effectiveness of the new technology (request copies of reports)? _________________________
______________________________________________________________________________

46. Efficiency.

A. How has the new ICTP technology improved the efficiency of communications interoperability in your jurisdiction/region? What are some specific examples?

B. How has the new ICTP technology improved the efficiency of public safety operations in your jurisdiction/region? What are some specific examples?

47. Effectiveness.

A. How has the new ICTP technology improved the effectiveness of communications interoperability in your jurisdiction/region? What are some specific examples?

B. How has the new ICTP technology improved the effectiveness of public safety operations in your jurisdiction/region? What are some specific examples?

48. Enabling effects. (If not discussed in previous response:)

A. What are some of the most important, specific things that first responders can do now that they could not do before the ICTP technology was implemented?

B. How have these new capabilities affected public safety operations?

49. Evaluation.

Has there been any formal evaluation of the entire project (e.g., by university-based or other researchers)?

___ N

___ Y (request a copy)

50. End user satisfaction.

A. In what ways have you measured first responders’ satisfaction with the technology?

__ Informal measures (observing, asking informally, etc.)
__ Meetings, debriefings, focus groups
__ Survey (request a copy of survey/results)
__ Other:_________________________________________________________

B. What do first responders report are the new technology’s greatest benefits?

________________________________________________________________________________________________________________________________________________

C. What are the greatest drawbacks that first responders have identified with the technology?

D. In what ways have you measured dispatchers/communications personnel’s satisfaction with the technology?

E. What do dispatchers report are the new technology’s greatest benefits?

________________________________________________________________________________________________________________________________________________

F. What are the greatest drawbacks that dispatchers have identified with the technology?

51. Success stories. Do you have any success stories to share that illustrate how lives were saved or crises were controlled or averted because of the new technologies or equipment acquired with ICTP funds?

52. Community policing.

A. Please comment on any ways in which community policing in your jurisdiction benefited the ICTP grant project (e.g., with partnership formation, information sharing, joint planning, etc.).

________________________________________________________________________________________________________________________________________________

B. Please comment on any ways in which the new ICTP technology has enhanced your agency’s community policing capabilities.

53. Citizen satisfaction. What evidence do you have of citizen satisfaction with or understanding of the new level of interoperability achieved through the ICTP project? (request articles, reports) ____________________________________________________________________________________________________________________________________________________________

Impact on Multi-Agency, Multi-Jurisdictional Partnerships

A key objective for this assessment is to determine what impact the ICTP project has had on the working relationships among the many partners in these projects.

54. Collaboration. Please indicate the extent to which you agree or disagree that your ICTP project is characterized by the following. (Responses will remain anonymous and will be reported in statistical form only.) (Note to interviewer: Ask this question of several respondents so that answers can be compared.)

Partnership Characteristics	Strongly Agree	Agree	Disagree	Strongly Disagree
Regular communication
Effective communication
Effective decision making structure
Means to solve problems at various stages
Agreement among partners that project is achieving mutual goals
Willingness of partners to give up a measure of control for the common good

Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Sustainability

55. Future changes.

Have you made any plans to upgrade, change, or replace the system in the future?

____ N

____ Y: Please explain: ___________________________________________________

________________________________________________________________________

56. Governing body.

A. Has the governing body continued operate after the ICTP grant project ended?

____ N Reasons: ________________________________________________________________________________________________________________________________________________

____ Y

If Yes

B. What role does it play with respect to maintaining the ICTP acquisitions? With respect to expanding on the capabilities acquired through ICTP?

________________________________________________________________________________________________________________________________________________

C. What other interoperability (or other IT) initiatives does it currently have oversight for?

________________________________________________________________________________________________________________________________________________

57. Funding.

A. Is funding in place for maintaining the ICTP acquisitions? __N __Y

Upgrading them? ___ N __ Y

Eventually replacing the new systems/equipment ___N ___ Y

Comments:

________________________________________________________________________________________________________________________________________________

B. To what extent do plans for future interoperability improvements depend on the availability of

Federal funds?

State funds?

Local funds?

Comments:

________________________________________________________________________________________________________________________________________________

58. Future federal funding for interoperability.

This ICTP assessment project is charged with providing recommendations to DOJ, DHS, and Congress with respect to future interoperability grant funding initiatives. Based on your experiences, and your anticipated needs, what are the top three recommendations you would like to see included?

1._____________________________________________________________________

2._____________________________________________________________________

3._____________________________________________________________________

59. State and local support for interoperability. How can local and state government better support interoperability initiatives in your region? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

60. Other comments on the ICTP project or assessment? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Paperwork Reduction Act Notice: A person is not required to respond to a collection of information unless it displays a valid OMB control number. The public reporting burden for this collection of information is estimated to be up 1.5 hours per response, which includes time for reviewing documentation. Send comments regarding this burden estimate or any other aspects of the collection of this information, including suggestions for reducing this burden, to the COPS Office; 1100 Vermont Avenue, NW; Washington, D.C. 20530, and to the Public Use Reports Project, Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, D.C. 20503.

File Type	application/msword
File Title	Heading 1
Author	Tom McEwen
Last Modified By	lbryant
File Modified	2007-05-09
File Created	2007-05-09

Form xxxx COPS Interoperable Communications Technology Program Ass

COPS Interoperable Communications Technology Program Assessment Survey

Updated ICTP Assessment Survey (Final)

COPS Interoperable Communications Technology Program Assessment Survey

OMB: 1103-0101

P repared and Administered by

Institute for Law and Justice

1018 Duke Street

Alexandria, Virginia

Phone: 703-684-5300

Fax: 703-739-5533

E-Mail: [email protected]

Prepared for Office of Community Oriented Policing Services

U.S. Department of Justice

Grant Award Information

Summary of Interviews (attach additional sheet if needed)

Overview of Project Goals and Implementation Status

Grant Application, Award, and Administration

Governance Structure, Leadership

Strategic Vision and Project Planning

Strategic Vision/Plan

Planning Steps and Performance Measures

Acquisition Process

Project Management/Personnel

Technology Implementation and Testing

Policies and Procedures

Training and Exercises

Results/Impact

Efficiency, Effectiveness, and Operational Impact

Impact on Multi-Agency, Multi-Jurisdictional Partnerships

Sustainability

Prepared for
Office of Community Oriented Policing Services