Satisfaction
With
the Experience of Care
This measure is collected using survey methodology. Detailed specifications and summary of changes are contained in HEDIS 2007, Volume 3: Specifications for Survey Measures.
Description
This measure provides information on the experiences of commercial and Medicaid members with the MCO and gives a general indication of how well the MCO meets members’ expectations. Results summarize member experiences through ratings, composites and question summary rates.
Four global rating questions reflect overall satisfaction.
Rating of All Health Care
Rating of Health Plan
Rating of Personal Doctor
Rating of Specialist Seen Most Often
Seven composite scores summarize responses in key areas.
Claims Processing (commercial only)
Customer Service
Getting Care Quickly
Getting Needed Care
How Well Doctors Communicate
Shared Decision Making
Plan Information on Costs (commercial only)
Item-specific question summary rates are reported for the rating questions and each composite question. Question Summary Rates are also reported individually for two items summarizing the following concepts.
Health Promotion and Education
Coordination of Care
Note: Medicare member experience with the MCO is assessed through the Medicare CAHPS survey. This measure is administered by the Centers for Medicare & Medicaid Services (CMS) on behalf of Medicare MCOs.
This measure is collected using survey methodology. Detailed specifications and summary of changes are contained in HEDIS 2007, Volume 3: Specifications for Survey Measures.
Description
This measure provides information on parents’ experience with their child’s MCO. Results summarize member experiences through ratings, composites and individual question summary rates.
Four global rating questions reflect overall satisfaction.
Rating of All Health Care
Rating of Health Plan
Rating of Personal Doctor
Rating of Specialist Seen Most Often
Six composite scores summarize responses in key areas.
Claims Processing (commercial only)
Courteous and Helpful Office Staff
Customer Service
Getting Care Quickly
Getting Needed Care
How Well Doctors Communicate
This measure is collected using survey methodology. Detailed specifications and summary of changes for the measure are contained in HEDIS 2007, Volume 3: Specifications for Survey Measures.
Description
This measure provides information on parents’ experience with their child’s MCO for the population of children with chronic conditions. Six composites summarize satisfaction with basic components of care essential for successful treatment, management and support of children with chronic conditions.
Access to Prescription Medicines
Access to Specialized Services
Family Centered Care: Personal Doctor or Nurse Who Knows Child
Family Centered Care: Shared Decision Making
Family Centered Care: Getting Needed Information
Coordination of Care
| File Type | application/msword |
| File Title | Satisfaction with the |
| Author | Kendra Artis |
| Last Modified By | CMS |
| File Modified | 2007-01-31 |
| File Created | 2007-01-31 |