National 800 Number -- Claims Status

Forms and Documents

Document Name	Status
12-11-07 memo.doc Supplementary Document	2007-12-12
PRA Statement - National 800 Number[1].doc Supplementary Document	2007-09-21
Supporting Statement--Claims Status.doc Supporting Statement A	2007-09-20

IC Document Collections

IC ID	Document Title	Status
181224	National 800 Number -- Claims Status Other-Automated Call Flow	New

ICR Details

OMB Control No: 0960-0763	ICR Reference No: 200707-0960-007
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: SSA	Agency Tracking No:
Title: National 800 Number -- Claims Status
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/13/2007
	Date Received in OIRA: 09/27/2007
Terms of Clearance: This ICR is approved consistent with memo of 12-11-07. SSA shall submit a change request within 60 days of approval to merge this collection with 0960-0618 and then discontinue this OMB control number. This ICR is also approved on the understanding that field office personnel will be informed that claimants will now be able to obtain claims status information via telephone as long as they have a confirmation number. As such, SSA shall also instruct field office personnel to ask claimants whether they want to check the status of their claims using the phone, in addition to or in place of the Internet. A confirmation number shall be processed and provided to claimants who answer 'yes.'

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2010	36 Months From Approved
Responses	704,422	0	0
Time Burden (Hours)	11,740	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: SSA has established a process for authenticating the information of individuals who use the automated telephone services or speak to an agent to request information from SSA records. Prior to SSA responding to requests for personal information through the automated telephone services, we must authenticate the requester’s information by obtaining the appropriate identification elements. This automated telephone service will provide callers with status of a Social Security claim which they have filed. All information provided will then be compared to the information contained in our records so that the appropriate claim is accessed and the respondent is given the status of that claim. Respondents are current Social Security beneficiaries.

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Authorizing Statute(s): US Code: 5 USC 552A (e)(10) Name of Law: null
   US Code: 5 USC 552A (f)(2) & (3) Name of Law: null
   US Code: 42 USC 405 Name of Law: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 32697	06/13/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 53803	09/20/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
National 800 Number -- Claims Status

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	704,422	0	0	704,422	0	0
Annual Time Burden (Hours)	11,740	0	0	11,740	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection that will increase program burden.

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Annual Cost to Federal Government: $100,212

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/27/2007

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