FBCO Telephone Questionnaire

ATTACHMENT A – FBCO TELEPHONE QUESTIONNAIRE

ATTACHMENT A – FBCO TELEPHONE QUESTIONNAIRE

Survey of the Services Provided by Faith-Based and Community Organizations after Hurricanes Katrina and Rita

Hello, my name is _______________. I’m from the Public Policy Research Lab at Louisiana State University. We are conducting a survey regarding the help that faith-based and community groups provided to people during and after Hurricanes Katrina and Rita. I would like to talk with you about relief and recovery activities that your organization may have provided because of the storms.

OPTION: If individual asks about sponsorship –

The survey is part of a larger study that is being conducted by the Urban Institute, a nonprofit/nonpartisan research organization in Washington, DC. The study is funded by the U.S. Department of Health and Human Services.

ALTERNATIVE FIRST PARAGRAPH WHEN RETURNING CALL:

Hello, my name is _______________ and I’m from the Public Policy Research Lab at Louisiana State University. I’m returning your call about the survey we are conducting about the help that faith-based and community groups provided during and after Hurricanes Katrina and Rita. Thank you for contacting us.

REMAINDER OF TEXT IS SAME FOR ALL PHONE RESPONDENTS

The purpose of the study is to learn about the ways that faith-based and community groups helped in the relief efforts during and after the hurricanes and to help government officials and community leaders learn how to work with these groups in future disasters.

Before we begin, I want to assure you that your answers will be treated in a private manner within the limits of the law. We will not report information that will identify any particular individual or organization. Your answers will be combined with those of other people in organizations that provided similar services.

We appreciate your willingness to participate in this survey. You do not have to answer any questions you don’t want to answer, and you may stop at any time.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0990-XXXX. The time required to complete this information collection is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 531-H, Washington D.C. 20201, Attention: PRA Reports Clearance Officer Alice Bettencourt.

Initial Screener Questions

Before I begin the survey, please tell me:

S1. Did your organization provide any relief services during or after either Hurricane Katrina or Rita?

____ yes ____ no

[Interviewer: If respondent asks, a relief service might be food, water, clothing, temporary housing, family reunification, counseling, etc.]

S2. Would you describe your organization as a:

_____ Nonprofit organization or community-based group

_____ Faith-based organization (such as a church, congregation, or affiliated with a faith program)

_____ Government agency

[Interviewer: Do not read this last probe. Check if respondent volunteers this information.]

_____ Something else (describe) ________________

[Interviewer: Some groups may be both non-profit/community-based and faith-based. If so, check both.]

[Interviewer: If government agency, end the survey.

This survey is only for community and faith-based groups, so those are all the questions we have for you. I appreciate your willingness to participate. Good-bye.]

S3a. Are you familiar with the hurricane relief efforts that your congregation/organization provided?

____ yes (if yes, continue to S4)

____ no (if no, ask S3b)

S3b. If no, who should we speak to about your organization’s hurricane relief efforts?

Name: ____________________ Position: _______________________

Phone: __________________________

[Might be a pastor/leader, congregation administrator, head of the ministry, social services coordinator/manager, executive director, etc.]

Is [name of individual] available now? Can you transfer me to him/her?

Can you suggest a good time to reach [name of individual]? ___________

Thank you for your time. I will call back later to reach [name of individual].

S4. What is your position at [name of congregation/organization]? ____________________

S5. How long have you been with [congregation/organization name]? ___yrs. __mos.

S6. How long have you been in this position? _________yrs. _________mos.

I. Profile of the Congregation/Organization:

I’d like to begin by getting some information that describes your congregation/organization.

Q1. How many years has the congregation/organization been in existence? __yrs. __mos.

[Interviewer: Answer should refer to the local group (such as the local YMCA), not to a larger umbrella group (e.g., the national YMCA).]

For nonprofits, skip to Q4.

For congregations and faith-based organizations, ask Q2 and Q3:

Q2. You indicated earlier that you were faith-based. What is your congregation/organization’s religious affiliation or denomination? [Interviewer: Do not read the list; check category that best fits R’s answer.]

Adventist Latter Day Saints/Mormon

Baptist Lutheran

Brethren Mennonite

Catholic Metaphysical

Christian/Churches of Christ Methodist

Episcopal Miscellaneous/Unclassified

Evangelical Misc. Orthodox

Holiness Pentecostal

Independent Fundamentalist Presbyterian

Jewish Other _________

Q3. Approximately how large is the congregation? (i.e., how many members?) ___ (#)

Q4. Was this the first time that your organization/congregation provided disaster relief services after a hurricane? ____ yes ___ no

Q5. Did you have any paid staff providing any type of social services [for faith-based groups say: social ministries] before hurricanes Katrina and Rita? ______ yes _______ no

Q6. Did you have any volunteers providing social services [for faith-based groups say: social ministries] before hurricanes Katrina and Rita? ______ yes _______ no

Q7. Currently, about how many paid staff members do you have working on hurricane relief efforts this month? _____

Q8. Approximately how many volunteers do you have working on hurricane relief efforts this month? _____

Q9. How many hours will the typical volunteer work this month? _______

II. Services Provided after the Storm

Let’s begin by talking about the types of relief and recovery services that your congregations/organization provided during or after the storm.

Q10. Did your organization/congregation provide any of the following types of immediate services during or shortly after the storms? [check all that apply]

1. Search and rescue activities ____ yes ____no

2. Drinking water/emergency supplies ____ yes ____ no

3. Transportation out of the affected areas ____ yes ____ no

4. Temporary housing/shelter ____ yes ____ no

5. Food/meals ____ yes ____ no

6. Clothing/household goods ____ yes ____ no

7. Money or in-kind donations for victims ____ yes ____ no

8. First Aid/medical services ____ yes ____ no

Q11. Approximately when did you begin providing these services? Was it:

_____ during the storm or immediately afterward (that is, the first week after the storm)

_____ not in the first week but during the first month after the storm

_____ sometime after the first month

Q12. Are you still providing any of these services? _____yes _____ no

If no, when did you stop providing these services?

_____ After one month

_____ After three months

_____ After one year

_____ Sometime later than one year

Q13. Did your organization/congregation provide any of the following services? [check all that apply]

1. Family reunification/location of missing persons ____ yes ____ no

2. Housing repairs/rebuilding/cleanup ____ yes ____ no

3. Job training/employment services ____ yes ____ no

4. Child care or school services ____ yes ____ no

5. Mental health, counseling, support groups or other trauma services __ yes __ no

6. Spiritual counseling __ yes __ no

Q14. Approximately when did you begin providing these services? Was it:

_____ during the storm or immediately afterward (that is, the first week after the storm)

_____ not in the first week but during the first month after the storm

_____ sometime after the first month

Q15. Are you still providing any of these services? _____yes _____ no

If no, when did you stop providing these services?

_____ After one month

_____ After three months

_____ After one year

_____ Sometime later than one year

Q16. Did your organization/congregation assist people with the following types of paperwork? [check all that apply]

1. Applying for welfare

2. Applying for FEMA claims

3. Applying for private insurance claims (i.e., homeowners or renters insurance)

4. Applying for legal services

Q17 Approximately when did you begin providing these services? Was it:

_____ during the storm or immediately afterward (that is, the first week after the storm)

_____ not in the first week but during the first month after the storm

_____ sometime after the first month

Q18. Are you still providing any of these services? _____yes _____ no

If no, when did you stop providing these service?

_____ After one month

_____ After three months

_____ After one year

_____ Sometime later than one year

Interviewer: Skip Q 19-20, if respondent answered only one type of service in Q10, 13, or 16.

Q19. Of all the services that you named, which one has been the primary focus of your congregation’s/organization’s efforts? ___________________________________

Q20. Of all the services you named, which one needed the most staffing or volunteer assistance? _____________________________

III. Who Received Services:

Next, I’d like to ask about the people you helped after the storm.

Q21. In total, how many people you did you help? __________ [Read options if necessary.]

____ <50

____ 50-100

____ 101-250

____ 251-500

____ 500 – 1,000

____ > 1,000

Q22. Of these people, approximately what percent of them were:

[Interviewer: These percentages do not have to add to 100%.]

Groups of People Percent

Elderly or disabled _____

Low-income _____

Families with children _____

Immigrants or non-English speakers _____

Members of your congregation (for faith based) _____

Your usual client/customer base (for non-faith based) _____

People who lived outside of your community _____

Any other specific groups of people _____

If yes, (specify) __________________________

IV. Staffing of Services:

Let’s talk now about the staffing and volunteers that you used to provide your services.

Q23. Did you use paid staff to provide services to people in need during the first 3 months after the storm?

____ yes ____ no (if no, skip to Q26)

Q24. Approximately how many people worked in this capacity? ______

[Interviewer: If R cannot provide a number, ask: Would you say it was]

____ 1-5

____ 6-10

____ 11-20

____ >20

Q25. Compared with before the storm, was this

____ a substantial increase in the number of paid staff (more than 10%)

____ a modest increase (up to 10%)

____ about the same number of paid staff as before the storm

____ a modest decrease in paid staff (less than 10%)

____ a substantial decrease (more than 10%)

Q26. Did you use volunteers to provide services to people in need during the first 3 months after the storm?

____ yes ____ no (if no, skip to Q33)

Q27. Approximately how many people worked in this capacity in a typical week? ____(#)

[Interviewer: If R cannot provide a number, ask: Would you say it was]

____ 1-25 volunteers

____ 26-50

____ 51-100

____ >100

Q28. Compared with before the storm, was this

____ a substantial increase in the number of volunteers typically used (more than 10%)

____ a modest increase (up to 10%)

____ about the same number of volunteers as before the storm

____ a modest decrease in volunteers (less than 10%)

____ a substantial decrease (more than 10%)

Q29. How did you recruit volunteers after the storm (check all that apply)?

[Rotate list.]

____ Word-of-mouth

____ Outreach efforts (e.g., posters, newsletters, flyers)

____ Media coverage

____ Existing roster of volunteers

____ Your congregation/membership

____ Other local organizations or congregations

____ National organizations or affiliates

____ Web sites

____ Other (specify) ­­­­­­­­­­­­­­­­­­­__________________

Q30. Which of the recruiting activities was the most effective? _________________________

Q31. Did you recruit too many, about the right amount, or not enough volunteers?

____ Too many volunteers

____ About the right amount of volunteers

____ Not enough volunteers

Q32. In using volunteers, did you experience problems with any of the following? (rotate lists)

_____ Providing housing or food for the volunteers

_____ Transporting volunteers to the work area

_____ Volunteers who lacked needed skills or training

_____ Managing/supervising the volunteers

_____ Having insurance to cover the volunteers

_____ Any other problems (specify) ____________________

[Interviewer: Do not read this last probe. Check if respondent volunteers this information.]

_____ None of the above; had no difficulties in using volunteers.

V. Networks and Partnerships

Now, I’d like to ask about other nonprofits, religious groups, businesses, or government agencies that you may have worked with in providing relief services.

Q33. Are you part of a larger organization, or in any way formally affiliated with a religious or other type of organizational structure? [e.g., the Archdiocese, the Southern Baptist Convention, PRC, YMCA]?

____ yes ____ no (If no, skip to Q36)

Q34. What is the name and the location [city, state] of that affiliate? [open, specify]? ____________________________(name) _____________________________(city/state)

Q35. Did they help you in any way with disaster relief services?

____ yes ____ no

Q36. Did you work with any other organizations to deliver disaster relief?

____ yes ____ no (If no, skip to Q42)

Q37. Can you tell me which of the following organizations you worked with [Rotate list]:

K-12 schools ___

Universities ___

Hospitals ___

Churches/faith-based orgs ___

Nonprofit groups ___

Businesses or employers ___

State or local government ___

Federal government ___

Q38. Please give me the name and location [city, state] of the three most important group(s) with whom you worked? [open, specify]

1. ________________________________(name) _____________________________(city/state)

2. ________________________________(name) _____________________________(city/state)

3. ________________________________(name) _____________________________(city/state)

Q39. Did any of the relief work that you conducted with these organizations involve:

____ Receiving financial support from these groups;

____ Referring individuals or families that you were serving to these other organizations;

____ Receiving referrals from these other organizations to your organization for services;

____ Providing advice or instructions to these other organizations;

____ Receiving advice or instructions from these organizations;

____ Sharing resources such as space, equipment, supplies, cash contributions, etc.

What things did you share (specify: ______________________)

Q40. Were any of these arrangements created because of the storm or were they a continuation of existing relationships that existed prior to the storm?

____ new

____ continuation of existing relationships

____ both (check if this response is volunteered)

Q41. Would you say that these arrangements worked

____ very smoothly

____ somewhat smoothly

____ reasonably well

____ not too well

____ not at all well

____ mixed experience (check if this response is volunteered)

Q42. Were there any organizations that you tried to work with but were unable to?

___ Yes

___ No (skip to Q45)

Q43. Which types of organization were these?

____Nonprofits

____Faith-based

____Businesses

____Government

____Other

Q44. Why did you have difficulty working with these groups? ____________________________________

VI. Resources

Q45. Please estimate approximately how much money you have spent to date to provide hurricane relief services?

___________ ($ amount)

______ Don’t know; didn’t keep records

Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

____ Was it less than $500

____ $500 - $2,500

____ $2,500 to $5,000

____ $5,000 to $10,000

____ $10,000 to $50,000

____ $50,000 to $100,000

____ $100,000 to $500,000

____ $500,000 to $1 million

____ More than $1million

Q46. Did you charge a fee for any of the relief/recovery services that you provided?

___ yes ___ no

Q47. Did you receive financial support for your relief services from any of the following sources?

____ Individuals (e.g. financial donations)

____ Religious or faith-based organizations (e.g., the Southern Baptist Convention, United Methodist Committee on Relief, etc.)

____ Nonprofit organizations (e.g., Red Cross; United Way)

____ Private foundations

____ Businesses

____ Federal government

____ State or local government

____ Other (please specify) __________________________

Q48. Of the sources that you identified, which one provided the most financial support for your relief/recovery services? ____________________

Q49. For nonprofits, ask:

Excluding these relief services, approximately what is the size of your organization’s annual operating budget this year?

$_______________

_____ Don’t know

_____ Refused

Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

____ Is it less than $10,000

____ $10,000 to $25,000

____ $25,000 to $100,000

____ $100,000 to $500,000

____ $500,000 to $1 million

____ $1 million to $5 million

____ More than $5 million

For congregations/faith-based organizations, ask:

Excluding these relief services, approximately how much will you spend this year on your social ministry programs?

$________________

______ Don’t know

______ Refused

Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

____ Is it less than $10,000

____ $10,000 to $25,000

____ $25,000 to $100,000

____ $100,000 to $500,000

____ $500,000 to $1 million

____ $1 million to $5 million

____ More than $5 million

Q50. Did your congregation/organization apply for any reimbursement from the federal or state government?

____ yes

____ no (if no, skip to Q56)

Q51. Which agency was that? (Specify) ______________________________

Q52. How would you describe the process of seeking reimbursement? Would you say it was:

____ Very easy (skip to Q54)

____ Somewhat easy (skip to Q54)

____ Somewhat difficult

____ Very difficult

Q53. Why do you say it was difficult? _______________________________________

Q54. Have you received any reimbursement for the services you provided?

___­_ yes (If yes, skip to Q56)

____ no

Q55. How long has it been since you first applied for reimbursement? __yrs __mo

VII. Lessons Learned

I have three more questions regarding what you believe are the most important lessons learned from your experiences providing relief services.

Q56. What went well in your efforts to provide services after the storms?

Q57. What did not go well or could have gone better in these efforts?

Q58. What do you have in place now that you didn’t have before to use in future hurricanes or other emergencies?

____ Partnerships/collaborations

____ Directories of services (e.g., 211 or 311)

____ Emergency action plans

____ List of volunteers for relief work

____ Other (specify) ________________________

That completes the survey. THANK YOU FOR PARTICIPATING.

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