USDA FSA Questionnaire 3/25/09
The U.S. Department of Agriculture Farm Service Agency would like your input on the services it provides you.
Please take a few moments to respond to our survey. Please be assured that we will treat all information you provide as confidential. All information you provide will be combined with that of others for research and reporting purposes only. Individual responses will not be released.
This survey is authorized by Office of Management and Budget Control number 1505-0191.
Q1. Do you currently participate in any Farm Programs that are administered by the Farm Service Agency?
1. Yes (CONTINUE)
2. No
(TERMINATE INTERVIEW)
3. Don’t Know (TERMINATE
INTERVIEW)
Q2. How frequently do you visit your local Farm Service Agency field office?
Daily
Weekly
Monthly
Once every few months
Less than once every few months
Never (SKIP TO Computer/Internet Usage Section Q9a)
Using a scale from 1 to 10, where 1 is poor and 10 is excellent; please rate the field office staff from the Farm Service Agency with respect to the following.
Q3. Courteousness and professionalism
Q4. Understanding your issue(s)
Q5. Knowledge about FSA programs
Think about the information that you receive from the Farm Service Agency. Using a scale from 1 to 10, where 1 is poor and 10 is excellent; please rate the information on the following.
Q6. Ease of accessing the information you need
Q7. Information being presented in an understandable manner
Q8. Usefulness of information to your needs
Q9a. Do you have a computer at your place of residence?
1. Yes (ASK Q9b THEN GO TO
Q10)
2. No (SKIP TO Q9c)
3. Don’t Know (SKIP TO
Q9c)
Q9b. What type of Internet access do you have?
Dial Up
High-Speed Cable
High-Speed DSL (Digital Subscriber Line)
High-Speed Wireless
Other (Specify)
Don’t Know
ASK ONLY IF Q9a = NO or DON’T KNOW
Q9c. Have you used a computer to access the Internet at your local library or at your local FSA office?
1. Yes
2. No
3.
Don’t Know
Q10. How frequently do you access the Internet?
Daily
Weekly
Monthly
Once every few months
Less than once every few months
Never (SKIP TO NEXT SECTION)
Q11. How frequently do you visit the Farm Service Agency site? www.fsa.usda.gov
Daily
Weekly
Monthly
Once every few months
Less than once every few months
Never (SKIP TO ACSI Q15)
Q12. Please rate how useful you find the information from the Farm Service Agency site. Use a 10-point scale where “1” means “not very useful” and “10” means “very useful.”
Q13. In which of the following ways do you use the Farm Service Agency’s website? (Please select all that apply.)
Gather information about FSA programs
Gather information about loans
Download forms and sign up sheets
View FAQs
Other (Specify)
Q14. What do you think would prevent other producers, particularly those who do have Internet access, from using the Farm Service Agency’s web site?
Satisfaction includes many things. Let's move on and talk about your overall satisfaction with the services that the Farm Service Agency provides you.
Q15. First, please consider all your experiences to date with the Farm Service Agency. Using a 10 point scale on which “1” means “very dissatisfied” and 10 means “very satisfied,” how satisfied are you with the services that the Farm Service Agency provides you?
Q16. To what extent has the Farm Service Agency fallen short of or exceeded your expectations? Please use a scale from “1” to “10”, where “1” means “falls short of your expectations” and “10” means “exceeds your expectations.”
Q17. Now, forget about the Farm Service Agency for a moment. Now imagine the agency that administers and manages farm commodity, credit, conservation, disaster and loan programs. How well does the Farm Service Agency compare to that ideal. Please use a scale from “1” to “10” where “1” means “not very close to the ideal” and “10” means “very close to the ideal.”
Q18. How confident do you feel that the Farm Service Agency will do a good job in the future of administering and managing its farm commodity, credit, conservation, disaster and loan programs fairly and competently? On a 10 point scale on which “1” means “not at all confident” and “10” means “very confident,” how confident are you in the Farm Service Agency?
Q19. If asked, how willing would you be to say positive things about the Farm Service Agency to other farmers seeking to use their services? On a 10 point scale on which “1” means “not at all willing” and “10” means “very willing,” how willing would you be to say positive things the Farm Service Agency?
Now, we would like you to think about the types of information you use in making decisions about your farm or ranch operations.
Q20. What types of information do you need/use on a regular basis to help you make decisions about your farm or ranch operations? (Select all that apply)
1. Information about programs, such as, CRP, ACRE or SURE
2. How to apply for loans
3. What kinds of loans do I qualify for
4. Commodity loans
5. Download forms or sign up sheets
6. Send emails to Farm Service Agency to request information
7. Other (please specify) _________________________
Q21 Of the information mentioned above, which information is most critical in terms of its timeliness in making your farm or ranch decisions? (Select one)
1. Information about programs, such as, CRP, ACRE or SURE
2. How to apply for loans
3. What kinds of loans do I qualify for
4. Commodity loans
5. Download forms or sign up sheets
6. Send emails to Farm Service Agency to request information
7. Other (please specify) _________________________
Q22 Do you currently obtain any of this information from the Farm Service Agency?
1. Yes
2. No
Q23a. (IF Q22= YES ASK 23a.) How important is the Farm Service Administration to you as a provider of critical information to your farm or ranch business? Please use a 10-ponit scale where “1” is “not very important and “10” is “very important.”
Q23b. (IF Q22= NO ASK 23b.) From what source do you obtain the information you mentioned above?
Q24. Timely information is important to a successful farm or ranch operation. Do you currently use any of the following portable electronic devices to obtain information? (Select all that apply.)
Cell phones
Blackberries or other hand-held devices
Laptop computers
Other (Specify)
Do not use any portable electronic devices (ASK Q20b)
ASK ONLY IF Q24a = 5 Do not use any portable electronic devices
Q24b. Looking ahead, how willing are you to use portable electronic devices to obtain information – devices like cell phones, Blackberries or other hand-held or laptop computers? Using the 10-point scale where “1” means “not at all willing” and “10” means “very willing?”
Q25. How do you think technological advances and other changes will affect farming or ranching in the future?
Q26. Now, thinking about all of the trends that you have that you have seen over the period of time you have been farming or ranching, in your view, where do you think the future of farming or ranching is headed?
QD1. What is your age, please?
18 – 29
30 – 39
40 – 49
50 – 59
60 – 69
70 – 79
80 and over
REFUSED
QD2. Do you consider your race(s) as:
White
Black or African American
American Indian or Alaska Native
Asian
Native Hawaiian or other Pacific Islander
Other race
Don’t Know
REFUSED
QD3. Are you of Hispanic, Latino or Spanish origin?
Yes
No
Don’t Know
REFUSED
QD4. What was your total annual FARM income before taxes in 2007?
Less than $10,000
Between $10,000 and $24,999
Between $25,000 and $99,999
Between $100,000 and $249,999
$250,000 or more
Don’t Know
Refused
QD5. What was your total annual NON-FARM income before taxes in 2007?
Less than $25,000
Between $25,000 and $49,999
Between $50,000 and $74,999
Between $75,000 and $99,999
$100,000 or more
Don’t Know
Refused
QD6. Gender by interviewer observation
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| File Type | application/msword |
| Author | Computer12 |
| Last Modified By | jcioffi |
| File Modified | 2009-03-25 |
| File Created | 2009-03-25 |