Form FSR 211 FSR 211 DOD Tricare MHS

Customer Satisfaction Measure of Government Websites

FSR 211 DOD Tricare MHS

FSR 211 DOD Tricare MHS

OMB: 1505-0186

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Department of Defense

TriCare Management System

Military Health System


  1. Which of the following best describes your status?

    1. A DIRECT CARE Military Health System (MHS) staff member. This includes military, civil service, and contractors working at a military treatment facility (MTF) or a military headquarters

    2. A PURCHASE CARE staff member. This includes TRICARE managed care contractors, network providers, and their support staff

    3. An MHS staff member supporting BOTH direct care and purchased care

    4. Not an MHS staff member, but a TRICARE health plan beneficiary

    5. NEITHER a TRICARE health plan beneficiary nor an MHS staff member


  1. What type of information are you searching for on our Web site?

    1. Policies and Guidance

    2. MHS Organizations

    3. Congressional/Legislative information

    4. Media/Research

    5. Information about MHS Programs/Systems

    6. Service-specific information

    7. Briefings

    8. Locate an address or phone number

    9. Other


  1. What method are you using to locate the information you are looking for?

    1. Entering a word or phrase in the “Search For” box

    2. From the “Jump To” Drop-down box

    3. From the “A to Z” tab at the top of the page

    4. From the “Search” tab at the top of the page

    5. Other


  1. If you did not find the information you were looking for, what would be your next step?

    1. Call a toll-free number

    2. Try a different Web site

    3. Read a TRICARE brochure or handbook

    4. Visit a TRICARE Service Center

    5. Visit a Military Treatment Facility

    6. Not applicable

    7. Other


  1. How did you get to our Web site today?

    1. Typed in the address

    2. Search engine (such as Google or Yahoo)

    3. Bookmark or Favorite

    4. Link from another Website

    5. Other


  1. How frequently do you visit our site?

    1. Daily

    2. More than once a day

    3. About once a week

    4. About once a month

    5. Once every 6 months

    6. I have never visited the site

File Typeapplication/msword
Authorcyoung1
Last Modified ByFCG
File Modified2007-08-07
File Created2007-08-07

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