Fsr 218 Treas Irs
Customer Satisfaction Measure of Government Websites
FSR 218 TREAS IRS.xls
FSR 216 VA MyHealtheVet, FSR 217 USDA NRRS Recreation.gov, FSR 218 TREAS IRS
OMB: 1505-0186
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1505-0186 can be found here:
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Custom Qsts
States
Overview
Model QstsCustom Qsts
States
Sheet 1: Model Qsts
Sheet 2: Custom Qsts
| CUSTOM QUESTIONS FOR IRS.GOV Custom questions complement the model questions and allow for additional data analysis |
||||
| Question Text | Answer Choices (limited to 50 characters) |
Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply |
| How frequently do you visit this site? | First time More than once a day Daily About once a week About once a month Every 6 months or less |
Drop-down menu | Y | select one |
| Which category best describes you? Are you …? | An Individual Tax Payer Representing a Business Representing a Charity or Non-Profit Organization Representing a Government Entity A Tax Professional An Academic/Researcher A Student An IRS Employee A VITA/TCE Volunteer Other |
Drop-down menu | Y | select one |
| If you answered "Other" for "Which category best describes your role?", please specify. | Open-ended | N | ||
| What is your primary reason for coming to the IRS.gov site? | Obtain general tax information Download a tax form, publication, or instructions Obtain info on tax regulations or written determinations Obtain info on revenue rulings or court cases Obtain info on e-file To sign-up for or login into e-services Obtain info on the status of your tax refund Obtain tax statistics Obtain an EIN Contact the IRS Find mailing addresses for tax forms Order forms from the IRS Use online tax calculators Link and Learn (VITA/TCE) training Other |
Drop-down menu | Y | select one |
| If you answered "Other" for "What is your primary reason?", please specify. | Open-ended | N | ||
| Were you able to satisfy your primary reason for using IRS.gov on this current visit to our web site? | Yes No Don't know / Not sure |
Radio buttons | Y | select one |
| How do you usually find information on our site? | IRS.gov Search Engine Navigation to the Web page Site Map Bookmarks Internet Search Engine (e.g., Google, MSN Search, Yahoo! Search, etc.) Links to IRS.gov from other websites Other |
Radio buttons | Y | select one |
| If you answered "Other" for "How usually find information?", please specify. | Open-ended | N | ||
| Did you find the information you were looking for? | Yes No Partially |
Radio buttons | Y | select one |
| If you answered "No" for "Did you find the information you were looking for", what specific type of information were you trying to find? Please specify. | Open-ended | N | ||
| If you performed a search on IRS.gov today, what type of difficulty, if any, did you encounter? Please choose one response only. | No problems were encountered, the IRS.gov search engine worked fine Returned too many results Returned no results Results were not relevant to my search terms Results were too similar/redundant I was not sure what words to use in my search Search required too many refinements to get what I wanted Search speed was too slow Other |
Drop-down menu | N | select one |
| If you answered "Other" above, please specify other difficulty. | Open-ended | N | ||
| What type of difficulty, if any, did you encounter with the navigation on our site? Please choose one response only. | No problems were encountered with the navigation on IRS.gov Could not find the appropriate navigational links on most of your web pages Could not get started or did not know where to begin Too many links or navigational choices Would often feel lost, and did not know where I was on your site Links did not take me where I expected Navigation did not support what I was trying to accomplish Could not navigate back to previous information Had difficulty finding detailed information on your web pages Had various technical difficulties (links didn't work, received error messages, etc.) Other |
Drop-down menu | N | select one |
| If you answered "Other" above, please specify other difficulty. | Open-ended | N | ||
| What type of difficulty, if any, did you encounter with conducting tasks or transactions on our site? Please choose one response only. | No problems were encountered Had difficulty with E-Services (online tools for tax professionals) Had a problem with an online calculator (such as the “IRS Withholding Calculator”) Had a problem with an online tool for taxpayers (such as “Where’s My Refund”) Had difficulty in locating a tax form, publication, instruction, or any other file Could not find the tax information that I was looking for Had difficulty with the IRS.gov search engine Had difficulty in locating helpful Frequently Asked Questions (FAQs) Could not setup alternative payment options with the IRS Could not get an actual copy of my tax return Could not locate the closest IRS e-file Provider in my area to electronically file my tax return Could not find the proper IRS address to mail a form Had a problem with locating a Tax Regulation or Written Determination Had difficulty in contacting the IRS Other |
Drop-down menu | N | select one |
| If you answered "Other" above, please specify other difficulty. | Open-ended | N | ||
| If you used any of the Frequently Asked Questions (FAQs) on this site today, did they provide you with the information that you needed? | Yes, and I located the relevant FAQ very easily Yes, but it was really difficult for me to find the appropriate FAQ I had mixed results, the FAQs provided me with some, but not all of the info that I needed No, I could not find an FAQ on this site that had the answer to my question I did not use any of the Frequently Asked Questions (FAQs) on this site today |
Drop-down menu | N | select one |
| Is the IRS.gov website your primary Internet resource for tax information? | Yes No |
Radio buttons | Y | select one |
| If you answered "No" above: What other website(s) do you use for tax information? | Open-ended | N | ||
| How could we improve the IRS.gov web site so that you could find the information that you were looking for more readily? | Open-ended | N | ||
| The following questions are just for statistical purposes. Which of the following best describes the highest level of education you have completed? | Current middle or high school student Did not complete high school High school graduate Some college/vocational school College graduate Some postgraduate school Graduate/professional degree I prefer not to respond |
Drop-down menu | N | select one |
| What is your gender? | Female Male I prefer not to respond |
Drop-down menu | N | select one |
| How do you describe your ethnicity? | Hispanic Non-Hispanic I prefer not to respond |
Drop-down menu | N | select one |
| How do you describe your race? | American Indian or Alaska Native Asian or Pacific Islander African American or Black White Other I prefer not to respond |
Drop-down menu | N | select one |
| Please select the category that includes your age. | 17 and under 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 and over I prefer not to respond |
Drop-down menu | N | select one |
| In which state do you reside? | List of states Outside of USA I prefer not to respond |
Drop-down menu | N | select one |
Sheet 3: States
| States: |
| Alabama |
| Alaska |
| Arizona |
| Arkansas |
| California |
| Colorado |
| Connecticut |
| Delaware |
| Florida |
| Georgia |
| Hawaii |
| Idaho |
| Illinois |
| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Louisiana |
| Maine |
| Maryland |
| Massachusetts |
| Michigan |
| Minnesota |
| Mississippi |
| Missouri |
| Montana |
| Nebraska |
| Nevada |
| New Hampshire |
| New Jersey |
| New Mexico |
| New York |
| North Carolina |
| North Dakota |
| Ohio |
| Oklahoma |
| Oregon |
| Pennsylvania |
| Rhode Island |
| South Carolina |
| South Dakota |
| Tennessee |
| Texas |
| Utah |
| Vermont |
| Virginia |
| Washington |
| Washington D.C. |
| West Virginia |
| Wisconsin |
| Wyoming |
| File Type | application/vnd.ms-excel |
| Author | Professional Services |
| Last Modified By | FCG |
| File Modified | 2007-10-11 |
| File Created | 2001-08-03 |
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