| FCIC Consumidor MODEL QUESTIONS Model questions utilize the ACSI methodology to determine scores and impacts |
||||
| ELEMENTS (Drivers of Satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||
| All questions under each element are required. Element questions are partitioned among surveys. |
Satisfaction questions are required. Satisfaction questions appear on all surveys. |
Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys. |
||
| REQUIRED ELEMENTS (Common to all websites) | STANDARD FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction (1=Poor, 10=Excellent) | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | ||
| Please rate the accuracy of information on this site. | What is your overall satisfaction with this site? | How likely are you to return to this site? | ||
| Please rate the quality of information on this site. | How well does this site meet your expectations? | Likelihood to Recommend (1=Not Very Likely, 10=Very Likely) | ||
| Please rate the freshness of content on this site. | How does this site compare to your idea of an ideal website? | How likely are you to recommend this site to someone else? | ||
| Functionality (1=Poor, 10=Excellent, Don't Know) | ||||
| Please rate the usefulness of the information provided on this site. | ||||
| Please rate the convenience of the information on this site. | ||||
| Please rate the ability to accomplish what you wanted to on this site. | ||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||
| Please rate the ease of reading this site. | ||||
| Please rate the clarity of site organization. | ||||
| Please rate the layout of this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||
| Please rate the degree to which the number of steps needed to get where you want is acceptable. | ||||
| Please rate the ability to find information you want on this site. | ||||
| Please rate the clarity of site map or directory. | ||||
| Please rate the ease of navigation on this site. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||
| Please rate the speed of loading pages on this site. | ||||
| Please rate the consistency of speed on this site. | ||||
| Please rate the reliability of site performance on this site. | ||||
| FCIC Consumidor CUSTOM QUESTIONS Custom questions complement the model questions and allow for additional data analysis |
|||||
| Question Text | Answer Choices (limited to 50 characters) |
Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply |
|
| What best describes your role in visiting this site today? | Consumer Consumer Affairs Specialist Librarian or Information Professional College/Graduate Student Educator Student Military Personnel News Reporter/Media Person Other |
Drop-down menu | N | select one | |
| What is the main reason for today's visit? | Order copies of the Guia Check latest Consumer News items Specific consumer problem Research different consumer topics Planning a major purchase Need contact information Find resources for persons with disabilities Find resources for military Find resources for media Other |
Drop-down menu | N | select one | |
| Did you find what you were looking for? | Yes No Partially |
Radio buttons | N | select one | |
| If you answered "Partially" or "No" to the last question, what was it that you could not find? | Open-ended | N | |||
| If you could make one improvement to the site, what would it be? | Open-ended | N | |||
| File Type | application/vnd.ms-excel |
| Author | Professional Services |
| Last Modified By | bjinnoha |
| File Modified | 2007-11-19 |
| File Created | 2001-08-03 |