Form FSR 223 FSR 223 DOI FWS

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Overview

Model Qsts
Custom Qsts

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Sheet 1: Model Qsts

	FORESEE RESULTS MODEL QUESTIONS - Fish and Wildlife Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
	Please rate the accuracy of information on this site.		What is your overall satisfaction with this site?		How likely are you to return to this site?
	Please rate the quality of information on this site.		How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
	Please rate the freshness of content on this site.		How well does this site compare with your idea of an ideal website?		How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the services provided on this site.
	Please rate the convenience of the services on this site.
	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Please rate the visual appeal of the site.
	Please rate the amount of graphics and text on each page of the site.
	Please rate the ease of reading the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
	Please rate how well the site is organized.
	Please rate the options that are available for you to navigate on this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the degree to which the number of clicks to get where you want is acceptable.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate the speed that pages load on this site.
	Please rate the consistency of speed from page-to-page on this site.
	Please rate the ability to load pages without getting errors on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
	Please rate the relevance of search results on this site.
	Please rate the organization of search results on this site.
	Please rate how well the search results help you decide what to select.
	Please rate how well the search feature helps you to narrow the results to find what you want.
	*Please See Next Tab for Recommended Custom Questions

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Sheet 2: Custom Qsts

CUSTOM QUESTIONS - Fish and Wildlife Custom questions complement the model questions and allow for additional data analysis
Question Text	Answer Choices (limited to 50 characters)
How frequently do you visit this site?	First time Daily About once a week About once a month Every 6 months or less
Which best describes you?	Student Educator General Public Contractor Employee of a Federal, State, local government agency Member of the news media or Congressional staff Non-government/outdoor related employee or representative Farmer, rancher or land manager Other, please specify:
What is your primary reason for visiting this site today?	Just browsing Fishing, hunting, birdwatching or outdoor recreation How FWS regulations or actions may affect public Availability of grants Technical assistance Managing land for conservation Environmental educaiton materials or information for school projects Other, please specify:
Did you find what you were looking for?	Yes Not yet No, what were you looking for:
How did you look for information today?	Top Navigation Bar Left Navigation Bar Search Tool All of the above Other No Preference / Not Sure
Do you reside in the U.S.?	Yes No
In which country do you reside?	List of countries-