Form FSR 224 FSR 224 HHS CMS WPS J5

Customer Satisfaction Measure of Government Websites

FSR 224 HHS CMS WPS J5 questionnaire.xls

FSR 224 HHS CMS WPS J5

OMB: 1505-0186

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CMS - WPS J5 MAC Custom Questions
What is your primary reason for visiting this site today? Find general Medicare program information
Find contact information
Find enrollment information
Find information on fees or fee schedules
Find out about a Local Coverage Determination (LCD)
Research a specific question on Medicare policy or billing
Learn of, or register for, workshops, seminars or other training events
Take an on-line training course
Read Medicare publications such as newsletters, press releases, etc.
Download forms
Other (please specify)
In the last 30 days, how many times have you visited this Web site? This is my first time
Once or twice before
Three or four times before
More than once per week but not every day
Every day
Which best describes you? Staff of a provider/supplier who works primarily with billing or insurance
Administrative staff of a provider/supplier
Other staff of a provider/supplier
Provider/supplier
Billing service
Consultant or attorney
Local, state, or federal government employee or contractor
Software vendor
Other health care insurer or agency
Other (please specify)
Are you a small provider? (Defined as a physician office with less than 25 full time equivalent employees or a supplier office with less than 10 full time equivalent employees) Yes
No
I am not a provider
Compared to other sites that offer similar information, how does this site compare to the quality of information? This site is better
This site is about the same
This site is worse
I am not familiar with other sites
Are you registered to receive the WPS Medicare Listserv (e-News)? Yes, I am registered to receive the WPS Medicare Listserv
No, I choose not to register for the WPS Medicare Listserv
No, I was not aware that WPS Medicare provided a Listserv
No, but please provide a link to sign up after I submit this survey
What self-help options have you utilized on the WPS Medicare Website? Site Map
Tutorials
Bookmarks
I was unaware that self-help options were available
Other
Do you find the placement of information on the WPS Medicare Website logical? Yes
No (please explain)
How do you primarily prefer to find information when using this Website? I prefer to utilize the search engine
I prefer to navigate throughout the site
Other
What resources from other Medicare Websites have you utilized? Education opportunities (CBTs, Seminar Registration, Teleconferences, Webinars)
Self-Service Tools (IVR, E-mail Correspondence)
Archived Information (Pricing, News)
Forms
Frequently Asked Questions (FAQs)
Other
For which state do you provide services? Iowa
Kansas
Missouri
Nebraska
Other
If you could identify one improvement to the website, what would that improvement be? open
If you did not find what you were looking for, what will you do next? Nothing; I found/completed what I wanted
Nothing, although I did not find/complete what I wanted
Call the call center
Return to the Website later and try again
Send an email
Try the CMS Website
Try another Website (please specify the Website)
Write a letter
Other
File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnoha
File Modified2008-01-31
File Created2001-08-03

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