Download:
pdf |
pdfFRONT-END FORM
TIME: ______________
DATE: ___/___/___
DATA COLLECTOR: _________________________________
WEATHER: _________________________________________
LOCATION: ________________________
|-----Group Characteristics----------------------------|
Contact
Time
Refuse/
Survey I.D. #
Previously
Surveyed
Group
Size
Personal Group or
Organized Group
# of Children under
18 Present
Comments: Explain reason for refusal
INTERVIEWERS:
LOCATION (Check one): _____ HTS Jamestown
_____ HTS Yorktown
_____ Jamestown Area Shuttle
DATE (Circle one):
TIME:
7/10
7/11
7/12
OMB Control #
Expiration Date:
NPS ID #:
7/13
Colonial National Historical Park
Shuttle Service Visitor Survey
In order to improve the Historic Triangle and Jamestown Area Shuttle Service, we would
appreciate your feedback. Please take a few minutes to answer the following questions;
your feedback is critical to improving the shuttle service and the overall visitor
experience in the park. Thank you for your participation!
- Please fill out one survey per family or group –
-
This survey is about your perceptions of the Historic Triangle Shuttle and the
Jamestown Area Shuttle (NOT the Historic Area Shuttle Bus System that
provides service to Colonial Williamsburg sites) --
Section I: General Trip Characteristics
1. How many day(s) are you visiting this area (including the Historic Triangle of Jamestown,
Williamsburg and Yorktown, and other surrounding attractions)? [Topic Area 2: Trip/Visit
Characteristic]
____ 1 day
____ 2 days
____ 3 days
____4 days
____ 5-7 days
____ 8 days or more
2. Have you visited Colonial National Historical Park (including historic Jamestowne and
Yorktown Battlefield) before today? (Please note that Colonial Williamsburg is NOT part of
Colonial National Historical Park) [1.VISITHIS1]
____ Yes
____ No (Go to Question 3)
2a. When did you last visit the park? (Check One)
____ 2006 – 2009
____ 2004-2005
____ Before 2004
____ Can’t
recall
2b. Not including this trip, approximately how many times have you previously
visited this park? (Check one)
____ 1 time
____ 2-4 times
____ 5 or more times
1
3. For today’s visit to Colonial National Historical Park, did you arrive by personal vehicle
(e.g., personal car, rental vehicle, truck, RV, motorcycle)? [variation of 3.TRANS1]
____ Yes—Go to Question 4
____ No –Go to Question 5
4. Where is your vehicle currently parked? (Check One) [Topic Area 2: Trip/Visit
Characteristics]
____ Colonial Williamsburg Visitor Center
____ Historic Jamestowne Visitor Center
____ Jamestown Settlement
____ Jamestown Glasshouse
____ Jamestown Information Station
____ Yorktown Battlefield Visitor Center
____ Yorktown Victory Center
____ Other (please specify:________________)
Section II: Use of the Shuttle Service
5. How did you learn about the shuttle service provided at Colonial National Historical Park
(including the Historic Triangle Shuttle and the Jamestown Area Shuttle)? (Check All That Apply)
[Topic Area 2: Trip/Visit Characteristics]
____ From previous visit(s)
____ Visitor Guidebooks
____ Family or friends (word of mouth)
____ National Park Service website
____ Saw the shuttle bus or signs for the service
____ Other website
____ Staff at one of the visitor sites
____ Hotel/motel/timeshare/campsite staff
____ Brochures/pamphlets from the visitor sites
____ Chamber of Commerce/Visitor’s Bureau
____ Other (please specify:_________________________________________)
6. Why did you decide to use the shuttle service? (Check All That Apply and Circle the Reason
that is Most Important) [Topic Area 3: Individual Activities and Uses of Park Resources]
____ I do not know where the visitor sites are located
____ I do not like to drive in unfamiliar areas
____ The shuttle bus provides historical information
____ I am able to relax/view the scenery on the shuttle bus
____ The cost of fuel
____ The shuttle bus is environmentally friendly
____ Other (Please specify:______________________________________________)
7. Where did you first board the shuttle service today? (Check One)
[Topic Area 2: Trip/Visit Characteristics]
____ Colonial Williamsburg Visitor Center
____ Historic Jamestowne Visitor Center
____ Jamestown Settlement
____ Jamestown Glasshouse
____ Jamestown Information Station
____ Yorktown Battlefield Visitor Center
____ Yorktown Victory Center
2
8. During your visit to this area, please indicate all the sites that you and your group visited (in
column A) OR plan to visit (in column B) using either the Historic Triangle Shuttle or the
Jamestown Area Shuttle. (Check All That Apply) [variation of 3.ITIN3]
A
Visited
Using Shuttle
_____
_____
_____
_____
_____
_____
_____
Colonial Williamsburg Visitor Center
Jamestown Glasshouse
Jamestown Information Station
Jamestown Settlement
Historic Jamestowne Visitor Center
Yorktown Battlefield Visitor Center
Yorktown Victory Center
B
Plan to Visit
Using Shuttle
_____
_____
_____
_____
_____
_____
_____
Do not plan to visit other sites on shuttle
_____
9. During your visit to this area, please indicate all the sites that you and your group visited (in
column A) or plan to visit (in column B) using your own means of transportation (such as a
personal vehicle). [variation of 3.ITIN3]
Colonial Williamsburg Visitor Center
Jamestown Glasshouse
Jamestown Information Station
Jamestown Settlement
Historic Jamestowne Visitor Center
Yorktown Battlefield Visitor Center
Yorktown Victory Center
A
Visited Using Own
Transportation
_____
_____
_____
_____
_____
_____
_____
Did not visit any sites/Do not plan to visit
sites using own transportation
B
Plan to Visit Using Own
Transportation
_____
_____
_____
_____
_____
_____
_____
_____
_____
10. Have you used the Yorktown Trolley? [variation of 1.TRANS1]
____ Yes, used the Yorktown Trolley
____ No, did not use the Yorktown Trolley
3
11. Please rate the Historic Triangle Shuttle (which transports visitors between the Colonial
Williamsburg Visitor Center and Jamestown/Yorktown) and the Jamestown Area Shuttle
(which transports visitors around Jamestown Island, including stops at the Jamestowne
Visitor Center, the Glasshouse, Jamestown Settlement and Jamestown Information Station).
(For each shuttle service, please circle one response for each item, a through l)
[6.EVALTRAN5]
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Did Not Ride/
Not Applicable
a. Your overall experience
with the shuttle service
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
b. Sites covered by service
c. Frequency of service
d. Reliability (on-time)
e. Ability to find a seat
f. Courtesy/helpfulness of
the bus driver
4
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Did not ride/
Not Applicable
g. Services for the disabled
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
h. Ease of understanding schedule
and route information
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
i. Ease of finding shuttle stops
j. Ability to hear the audio
programming on the bus
k. Ease of bringing a bicycle
l. Usefulness of the audio programming
in providing background information
on the visitor sites
Historic Triangle Shuttle…
1
2
3
4
5
9
Jamestown Area Shuttle …
1
2
3
4
5
9
12. If you were dissatisfied (rating of ‘4’ or ‘5’) with any of the service features described in Q.
11, please tell us which service you were dissatisfied with and describe the reason for your
dissatisfaction. [Topic Area 5. Individual Evaluation of Park Services]
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
5
13. Please use the space below to provide any additional comments or feedback on your
experience using the shuttle service during this visit. [Topic Area 5. Individual Evaluation of
Park Services]
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
14. Thinking about your overall visit to Historic Jamestowne and/or Yorktown Battlefield, how
satisfied are you with your experience? [Topic Area 6: 6. Individual Perceptions of their Park
Experiences]
____ Very Satisfied
____ Satisfied
____ Neutral
____ Dissatisfied
____ Very dissatisfied
Section III: Visitor Profile Data. Please answer the following questions about yourself.
15. On this visit, what kind of personal group (not guided tour or school group) are you with?
(Check only one). [1.GR5]
____ Alone
____ Friends
____ Family and friends
____ Family
____ Other (please specify:_______________________)
16. Are you and your personal group traveling with any larger, organized group (e.g. tour,
scouts, club, school, church, etc)?” [variation of 1.GR6]
____ Yes
____ No
17. Including yourself, how many people in your personal travel group are: [Topic Area 2:
Trip/Visit Characteristics]
____ 5 years and under
_____ 13-18 years
____ 30-44 years
____ 6-12 years
_____ 19-29 years
____ 45-64 years
____ 65 or older
18. Do you live in the United States? [1.RES3]
____ Yes (In what state do you live? ________________________)
____ No (In what country do you live? _________________)
19. In what year were you born? [1.AGE1] ____________
20. Are you (Check One): [1.GEND1] ____ male
____ female
6
PRIVACY ACT and PAPERWORK REDUCTION ACT statement:
16 U.S.C. 1a-7 authorizes collection of this information. This information will be used by
park managers to better serve the visiting public. Response to this request is completely
voluntary and anonymous. No action will be taken against you for refusing to supply the
information requested. Permanent data will be anonymous. An agency may not conduct
or sponsor, and a person is not required to respond to, a collection of information unless
it displays a currently valid OMB Control Number.
BURDEN ESTIMATE STATEMENT: Public reporting burden for this form is estimated to
average 5 minutes per response. Direct comments regarding the burden estimate or any
other aspect of this form to: Dorothy Geyer, Colonial National Historical Park, 10815
George Washington Highway, Yorktown, VA 23690; [email protected]
Thank you for your help in completing this survey.
OMB Control Number: ____________________ Expiration date: _______________
7
| File Type | application/pdf |
| File Modified | 2009-03-31 |
| File Created | 2009-03-31 |