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pdfVisitor Services Project — City of Rocks National Reserve
Introductory script used in contacting visitors:
Hello! The National Park Service is conducting a visitor survey at City of Rocks National
Reserve to gather your opinions about the park’s programs and services. Participation
is voluntary, you have a choice to participate or not. If you decide to participate we
would like to have the survey mailed back. The mail-back questionnaire takes about 20
minutes to complete during or after your visit. Would you like to participate?
IF NO: Thank you. IF YES: Thank you. Who in your group (at least 16 years old) has
the next birthday?
Questions 1-4: Topic area 2⎯Trip/visit characteristics
Question 5: Topic area 1⎯Individual Characteristics
1) What type of group are you traveling with today?
2) (If with an organized group (tours, school, etc.)) How many people are in your
group?
3) How many adults, 18 years and older, are in your personal group?
4) How many children, 17 years and younger, are in your personal group?
5) How old is the person who will complete the questionnaire?
So we can thank you and remind you to mail back the questionnaire, please write your
name, address, and email address/phone number. Thank you. Be sure to mail the
questionnaire—your opinions are important!
1st follow-up printed on a scenic park postcard (sent to all participants 11 working days
after completion of survey)
Dear Visitor:
Thank you for participating in the City of Rocks
National Reserve visitor study. We look forward
to hearing from you.
A select number of people were contacted for
this study, so your opinions are very important!
If you have already returned your questionnaire,
thank you. If not, please mail it today.
After eight months, look for the survey results at:
www.psu.uidaho.edu/vsp.reports.htm.
Wallace F. Keck, Superintendent
City of Rocks National Reserve
2nd follow-up note and letter with replacement questionnaire (sent to non-respondents
21 working days after completion of survey)
United States Department of the Interior
NATIONAL PARK SERVICE
City of Rocks National Reserve
P.O. Box xxx
City, ST ZIP Code
IN REPLY REFER TO:
October 16, 2008
Dear Visitor:
The National Park Service would like to thank you for participating in the City of Rocks
National Reserve visitor study. Only a select number of visitors were contacted,
therefore each visitor's opinions are very important.
If you have already returned your questionnaire, thank you. If you have not returned
your questionnaire, please mail it today. Unless your questionnaire was mailed in the
last few days, we would appreciate you completing the enclosed replacement
questionnaire since we have not received yours as of today.
In approximately eight months, the results of the visitor survey will be posted on the
Visitor Services Project website at www.psu.uidaho.edu/vsp.reports.htm.
If you have any questions regarding your questionnaire, please contact Margaret
Littlejohn, National Park Service Visitor Services Project Director by phone 208-8857863 or email: [email protected].
Thank you for sharing your opinions with us.
Sincerely,
Wallace F. Keck, Superintendent
City of Rocks National Reserve
3rd follow-up letter with replacement questionnaire (sent to non-respondents 35 working
days after completion of survey)
United States Department of the Interior
NATIONAL PARK SERVICE
IN REPLY REFER TO:
Visitor Services Project
PSU, College of Natural Resources
University of Idaho
P.O. Box 441139
Moscow, Idaho 83844-1139
November 5, 2008
Dear Visitor:
I am writing about the visitor study at City of Rocks National Reserve, in which you
agreed to participate. The waiting period for incoming questionnaires is almost over, and
as of today we have not yet received yours. I would appreciate you completing another
one unless you mailed it within the past few days.
The staff of City of Rocks National Reserve is anxiously awaiting the survey results.
They want to use your ideas and opinions in making decisions about what services and
programs to provide for visitors in the future.
I urge you to complete the enclosed questionnaire and return it by November 19. Your
contribution to the success of this study is greatly appreciated.
In approximately eight months, the results of the visitor survey will be posted on the
Visitor Services Project website at www.psu.uidaho.edu/vsp.reports.htm.
Should you have questions regarding your questionnaire, please contact me by phone:
(208)-885-7863 or email: [email protected].
Sincerely,
Margaret Littlejohn
Director, Visitor Services Project
Social Science Program
National Park Service
U.S. Department of the Interior
Visitor Services Project
City of Rocks National Reserve
Visitor Study
City of Rocks National Reserve Visitor Study
OMB Approval 1024-0224 (NPS# 00-00)
Expiration date: 0/0/2009
United States Department of the Interior
NATIONAL PARK SERVICE
City of Rocks National Reserve
P.O. Box 169
Almo, ID 83312
IN REPLY REFER TO:
September, 2008
Dear Visitor:
Thank you for participating in this important study. We want to learn
about the expectations, opinions, and interests of visitors to City of
Rocks National Reserve. This information will help us improve our
management of this park and better serve you, our visitor.
This questionnaire will be given to only a select number of visitors, so
your participation is very important! It should only take about 20 minutes
after your visit to complete.
When your visit is over, please complete the questionnaire. Seal it with
the stickers provided on the last page and drop it in any U.S. mailbox.
Results of this study will be available to the public in 2009 and will be
posted on the web at www.nps.gov/ciro and www.psu.uidaho.edu.
If you have any questions, please contact Margaret Littlejohn, NPS VSP
Director, Park Studies Unit, College of Natural Resources, P.O. Box
441139, University of Idaho, Moscow, Idaho 83844-1139,
phone: 208-885-7863, email: [email protected].
We appreciate your help.
Sincerely,
Wallace F. Keck
Superintendent
City of Rock National Reserve
This study is partially funded by the Recreational Fee Program.
City of Rocks National Reserve Visitor Study
DIRECTIONS
At the end of your visit:
1) Please have the selected individual complete this questionnaire.
2) Answer the questions carefully since each question is different.
3) For questions that use circles (O), please mark your answer by
filling in the circle with black or blue ink, or a pencil with dark
(e.g. #2) lead.
4) Seal it with the stickers provided.
5) Drop it in a U.S. mailbox.
Thank you!
PRIVACY ACT and PAPERWORK REDUCTION ACT statement:
16 U.S.C. 1a-7 authorizes collection of this information. This information will be
used by park managers to better serve the public. Response to this request is
voluntary. No action may be taken against you for refusing to supply the
information requested. Your name is requested for follow-up mailing purposes
only. When analysis of the questionnaire is completed, all name and address files
will be destroyed. Thus the permanent data will be anonymous. Please do not
put your name or that of any member of your group on the questionnaire. An
agency may not conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB control number.
Burden estimate statement: Public reporting burden for this form is estimated to
average 20 minutes per response. Direct comments regarding the burden
estimate or any other aspect of this form to Margaret Littlejohn, NPS Visitor
Services Project, College of Natural Resources, University of Idaho, P.O. Box
441139, Moscow, ID, 83844-1139; email: [email protected].
Please go to the next page Î
City of Rocks National Reserve Visitor Study
Your Visit To City of Rocks National Reserve
NOTE: In this questionnaire, personal group is defined as anyone that you are visiting the
reserve with, such as spouse, family, friends, etc. This does not include the larger
group that you might be traveling with, such as school, church, scouts, or tour group.
1.
a) Prior to your visit, how did you and your personal group obtain information to
plan your visit to City of Rocks National Reserve? Please mark ( ) all that
apply in column (a). [2.TPLAN11]
•
b) On future trips to City of Rocks National Reserve, what sources would you and
your personal group prefer to use to obtain information in planning your visit?
Please mark ( ) all that apply in column (b).
•
•
•
a) Prior to this visit ( )
b) On future visits ( )
O
Go to part b of
Obtained no information prior to visit Î this question
O
Previous visits
O
O
Friends/relatives/word of mouth
O
O
Travel guides/tour books (such as AAA, etc.)
O
O
Maps/brochures
O
O
Newspaper/magazine articles
O
O
E-mail/telephone/written inquiry to the reserve
O
O
Television/radio programs/videos
O
O
City of Rocks National Reserve website: www.nps.gov/ciro/
O
O
Castle Rocks State Park website:
www.idahoparks.org/parks/castlerocks.aspx
O
O
Other websites
O
O
Travel agency
O
O
State welcome center/Chamber of commerce
O
O
Information from local motel or other business
O
O
School class/program
O
O
Other (Please specify below)
O
This visit:
Future visits:
City of Rocks National Reserve Visitor Study
c) From the sources marked above, did you and your personal group receive the
type of information about the reserve that you needed? [2.TPLAN12]
O
No
O Yes Î Go to Question 2
Ð
d) If NO, what type of park information did you and your personal group need
that was not available? Please be specific. [2.TPLAN13]
2.
City of Rocks National Reserve is managed by the Idaho Department of Parks
and Recreation through a cooperative agreement with the National Park Service.
While the reserve is a unit of the National Park System, there are 640 acres in
the heart of the reserve that are designated state park land. Prior to this visit,
were you aware that two different organizations administer this site? Please
mark ( ) one. [1.KNOW12]
•
3.
O
Yes, aware of the two organizations managing City of Rocks
O
No, thought City of Rocks is managed by National Park Service only
O
No, thought City of Rocks is managed by the Idaho Department of Parks
and Recreation only
O
Not sure/not aware of either organization managing City of Rocks
On this visit, how many vehicles did you and your personal group use to arrive at
the reserve? [1.GR4]
Number of vehicles
4.
5.
How did this visit to City of Rocks National Reserve fit into your travel plans?
Please mark ( ) one. [2.TPLAN4]
•
O
City of Rocks National Reserve was primary destination
O
City of Rocks National Reserve was one of several destinations
O
City of Rocks National Reserve was not a planned destination
a) On this visit, how long did you and your personal group stay at City of Rocks
National Reserve? Please list partial hours and days as 1/4, 1/2, or 3/4.
[3TRIPC11]
Number of hours, if less than 24 hours (e.g. ¼ hr, 1 ½ hrs, 5 ¾ hrs)
OR
Number of days, if 24 hours or more (e.g. 1 ¼ day, 2 ½ days, 3 ¾ days)
City of Rocks National Reserve Visitor Study
b) How long did you and your personal group stay in the City of Rocks National
Reserve area (within a 50-mile radius of Almo)? [3TRIPC11]
Number of hours if less than 24 hours (e.g. ¼ hr, 1½ hr, 4¾ hrs)
OR
Number of days if 24 hours or more (e.g. 1¼ day, 2½ days, 5¾ days)
6.
a) In what town/city did you and your group stay on the night before your
arrival at City of Rocks National Reserve? If you stayed at home please write
the name of the town and state where you live. [3.TRIPC16]
State
Nearest city/town
b) In what town/city did you and your group stay on the night after your
departure from City of Rocks National Reserve? If you stayed at home
please write the name of the town and state where you live. [3.TRIPC17]
Nearest city/town
7.
State
a) In which communities did you and your personal group obtain support services
(e.g. information, gas, food, lodging) for this visit to City of Rocks National
Reserve? Please mark ( ) all that apply. [3.TRIPC18]
•
O
None Î Go to part b of this question
O
Almo
O
Albion
O
Burley
O
Declo
O
Malta
O
Oakley
O
Other (Please specify)
b) Were you and your personal group able to obtain all of the services that you
needed in these communities? [3.TRIPC19]
O No
O Yes Î Go to Question 8
Ð
c) If NO, what needed services were not available? [3.TRIPC20]
Service (List)
8.
Comments (Please be specific)
a) On this visit to City of Rocks National Reserve did you and your personal
group visit Castle Rocks State Park?
O
Yes
O
No
City of Rocks National Reserve Visitor Study
b) On this visit to City of
Rocks National Reserve,
which of the following
sites did you and your
personal group visit?
Please mark ( ) all that
apply on the map.
[3.ACT19]
•
9.
a) During this visit to City of Rocks
National Reserve, did you and your
group participate in any type of rock
climbing activity? [3.ACT22 variation]
O
Yes
O
No Î Go to Question 10b
b) If YES, where in the City of Rocks National Reserve did you climb?
c) Which one rock formation was your most preferred place to climb?
Q. 10: Topic area 3 —
Visitor
activities
and use
of park Visitor
resources
City
of Rocks
National
Reserve
Study
10. a) On this visit, what type of rock climbing activity did you and your personal
•
group participate in? Please mark ( ) all that apply in column (a).
b) If you were to visit City of Rocks National Reserve in the future, what type of
rock climbing activities would you and your personal group prefer? Please
mark ( ) all that apply column (b).
•
•
•
a) This visit ( )
b) On future visits ( )
O
Traditional rock climbing (with traditional gear)
O
O
Sport climbing (bolted routes)
O
O
Bouldering (climbing large boulders without a rope or gear)
O
O
Scrambling without rope or gear
O
11. a) Please indicate how safe you and your group felt in the following locations
during this visit to City of Rocks National Reserve. Please mark ( ) one
answer for each location. [variation of 6.EVALSERV19]
•
How safe did you feel in the reserve?
Location
Very
unsafe
Somewhat Neither Somewhat Very
unsafe safe/unsafe
safe
safe
On roads
O
O
O
O
O
On trails
O
O
O
O
O
On climbing routes
O
O
O
O
O
In campsites
O
O
O
O
O
In parking areas
O
O
O
O
O
b) If you marked that you felt “very unsafe” or “somewhat unsafe” for any of the
above locations, please explain why. [6.EVALSERV20]
Q. 12: Topic area 2 ⎯ Trip/visit characteristics
12. a) Did you and your personal group bring pet(s) on this visit to City of Rocks
National Reserve?
O
Yes
O
No Î Go to Question 13
b) Did you bring/take your pet(s) on any trails in the reserve?
O
Yes
O
No
City of Rocks National Reserve Visitor Study
13. a) On this trip, did you and your personal group stay overnight away from home
inside the City of Rocks National Reserve or in the area within 50 miles of Almo?
O
Yes
O
No Î Go to Question 15
b) If YES, please list the number of nights you and your personal group stayed.
Number of nights inside City of Rocks National Reserve
Number of nights outside reserve within 50 miles of Almo
c) and d) In what type of lodging did you and your personal group spend the
night(s)? Please mark ( ) all that apply. [3.TRIPC15]
•
c) Inside reserve
d) Outside reserve within 50 miles
n/a
Lodge, motel, cabin, rented condo/home, or bed & breakfast
O
O
RV/trailer camping
O
O
Tent camping in developed campground
O
O
Backcountry camping
O
n/a
Personal seasonal residence
O
n/a
Residence of friends or relatives
O
O
Other (Please specify below)
O
Inside
Outside
e) If you and your personal group did not stay in City of Rocks National Reserve
campgrounds, why not? Please mark ( ) all that apply.
•
O
Facility was full
O
Location not convenient
O
Facilities lacked desired amenities
O
Lacked desired facilities
O
Other (Please specify)
14. a) Did you and your personal group use the reserve’s camping reservation
system? [6.EVALSERV9 variation]
O
O
Yes
No Î Go to Question 15
b) If YES, which methods did you and your personal group use to make your
reservation? Please mark ( ) all that apply in column (c).
•
c) Please rate the quality of the service received while using the reservation
system. Please mark ( ) one response for the method(s) you used.
•
City of Rocks National Reserve Visitor Study
d) If used, what quality?
c) Method
used
Very poor
Poor
Average
Good
Very good
Website
O
O
O
O
O
O
Telephone
O
O
O
O
O
O
e) Please explain any ratings of “very poor” or “poor” in column d,
[6.EVALSERV13]
Website
Telephone
15. It is the National Park Service’s responsibility to protect City of Rocks National
Reserve’s natural, scenic, and cultural resources and visitor experiences that
depend on these. How important is protection of the following to you and your
group? Please mark ( ) one answer for each attribute/resource/experience.
[6.OPMGMT4]
•
Attribute/resource/experience
Not
Somewhat Moderately Very Extremely
important important important important important
Scenic views
O
O
O
O
O
Historic trail landscape
O
O
O
O
O
Western rural setting
O
O
O
O
O
Interpretive/informational programs
O
O
O
O
O
Recreational opportunities
(hiking, camping, climbing,
etc.)
O
O
O
O
O
Clean water
O
O
O
O
O
Clean air (visibility)
O
O
O
O
O
Solitude
O
O
O
O
O
Natural quiet/sounds of nature
O
O
O
O
O
Dark, starry night sky
O
O
O
O
O
City of Rocks National Reserve Visitor Study
16. a) On this visit, what activities did you and your personal group participate in
while at City of Rocks National Reserve? Please mark ( ) all that apply in
column (a). [3.ACT22]
•
b) If you were to visit City of Rocks National Reserve in the future, what activities
would you your personal group prefer to participate in the reserve? Please
mark ( ) all that apply column (b).
•
•
•
a) This visit ( )
b) Future visits ( )
O
General sightseeing
O
O
Taking photographs/painting/drawing
O
O
Learning/studying geology
O
O
Birdwatching
O
O
Nature study (wildlife, wildflowers, etc.)
O
O
Camping
O
O
Hiking (not walking to rock climbing site)
O
O
Following historic trail
O
O
Mountain biking
O
O
Horseback riding
O
O
Rock climbing (technical, sport, bouldering, etc.)
O
Picnicking
O
O
Hunting
O
O
Touring/driving City of Rocks Backcountry Byway
O
O
Other (Please specify below)
O
This visit
O
Future visits
c) Which one of the above activities was the primary activity that you and your
personal group participated in at City of Rocks National Reserve on this visit?
[3.ACT23]
d) What resources and/or facilities would enhance your participation in this activity?
Please explain.
City of Rocks National Reserve Visitor Study
•
17. a) Please mark ( ) all visitor services and facilities that you or your group used
during this visit to the City of Rocks National Reserve. [6.EVALSERV21]
b) Next, for only those services and facilities that you or your group used, please
rate their importance from 1-5.
c) Finally, for only those services and facilities that you or your group used,
please rate their quality from 1-5.
b) If used,
how important?
1=Not important
2=Somewhat important
3=Moderately important
4=Very important
5=Extremely important
a) Visitor services and
facilities used
•
Mark ( )
O
Park brochure/map
O
Self-guided tour booklets
O
Visitor center
O
Sales items in park bookshop
(selection, price, etc.)
O
Visitor center restrooms
O
Assistance from park staff
O
Ranger-led programs
O
Junior Ranger program
O
Picnic areas
O
Campsites
O
Visitor center exhibits
O
Wayside exhibits
O
City of Rocks National Reserve website:
www.nps.gov/ciro/ (used before or during visit)
c) If used,
what quality?
1=Very poor
2=Poor
3=Average
4=Good
5=Very good
18. Overall, how would you rate the quality of facilities, services, and recreational
opportunities at City of Rocks National Reserve during this visit? Please mark
( ) only one. [6.EVALSERV1]
•
Very poor
Poor
Average
Good
Very good
O
O
O
O
O
City of Rocks National Reserve Visitor Study
19. What other local and regional attractions did you and your personal group visit
on this trip to City of Rocks National Reserve? Please mark ( ) all that apply.
[3.TRIPC29]
•
O
Hagerman Fossil Beds National Monument
O
Craters of the Moon National Monument and Preserve
O
Minidoka Internment National Monument
O
Yellowstone National Park
O
Grand Teton National Park
O
Golden Spike National Historic Site
O
Other (Please specify)
20. On this visit, were you and your personal group with the following types of
groups? Please mark ( ) one for each. [1.GR6]
•
a) Commercial guided tour group
O
Yes
O
No
b) School/educational group
O
Yes
O
No
c) Other organized group
O
Yes
O
No
(business, church, scout, etc.)
21. On this visit, what kind of personal group (not guided tour/school/other organized
group) were you with? Please mark ( ) one. [1.GR5]
•
O
Alone
O
Family
O
Friends
O
Family and friends
O
Other (Please specify)
22. On this visit, how many people were in your personal group, including yourself?
[1.GR3]
Number of people
23. a) & b) When visiting an area such as City of Rocks National Reserve, what
one language do you and most members of your personal group prefer to use
for the following? [1.LANG2]
a) Speaking:
O
English
O
Other (Specify)
b) Reading:
O
English
O
Other (Specify)
City of Rocks National Reserve Visitor Study
c) In your opinion, what services in the park need to be provided in languages
other than English? Please specify a service or mark ( ) None.
•
O
O
None
Service
24. For you and your personal group on this visit, please provide the following. If
you do not know the answer, please leave it blank. [1.AGE3]
c) Number of visits to
City of Rocks Nat’l
Reserve in lifetime
(including this visit)
b) U.S. ZIP code or
name of country
other than U.S.
a) Current
age
d) Year
of first
visit
Yourself
Member #2
Member #3
Member #4
Member #5
Member #6
Member #7
25. a) Which category best represents your annual household income? Please
mark ( ) only one. [1.INCO1]
•
O
Less than $24,999
O
$50,000-$74,999
O
$150,000-$199,999
O
$25,000-$34,999
O
$75,000-$99,999
O
$200,000 or more
O
$35,000-$49,999
O
$100,000-$149,999
O
Do not wish to answer
b) How many people are in your household?
Number of people
26. a) Does anyone in your personal group have a physical condition that made it
difficult to access or participate in park activities or services? [1.GR2]
O
Yes
O
No Î Go to Question 27
b) If YES, what services or activities were difficult to access/participate in?
27. Currently no entrance fee is charged at City of Rocks National Reserve. In the
future, an entrance fee may be considered with 80% of the funds collected
remaining at the park to be used for reserve resource protection and visitor
services. If an entrance fee of $5/vehicle for a 7-day pass were charged in the
future, would you and your group be willing to pay it? Please mark only one.
[6.EVALFEE1]
O
Yes
O
No
O
No sure
City of Rocks National Reserve Visitor Study
28. a) On a future visit to City of Rocks National Reserve, what topics would you
and your personal group like to learn about in interpretive programs? Please
mark ( ) all that apply. [3.FVIS7]
•
Not interested in interpretive programs Î Go to Question 29
O
Historic pioneer trail
O
Western ranching heritage
O
Geology
O
Rock climbing
O
Plants
O
Wildlife
O
Other (Please specify)
b) What types of interpretive programs would you and your personal group like to
attend to learn about the park’s cultural and natural history? Please mark ( )
all that apply. [3.FVIS7]
•
O
Not interested in learning Î Go to Question 29
O
Wagon rides
O
Auto tour
O
Horseback rides
O
Children’s activity
O
Walk/hike
O
Amphitheater program
O
Other (Please specify)
29. If you were a manager planning for the future of City of Rocks National
Reserve, what would you propose? Please be specific. [6.OPMGMT6]
30. Is there anything else you and your personal group would like to tell us about
your visit to City of Rocks National Reserve? [6.OPMGMT7]
Thank you for your help! Please seal the questionnaire with the stickers provided
and drop it in any U.S. mailbox.
Printed on recycled paper
Visitor Services Project
Park Studies Unit
College of Natural Resources
University of Idaho
P.O. Box 441139
Moscow, Idaho 83844-1139
OFFICIAL BUSINESS
| File Type | application/pdf |
| File Modified | 2008-07-21 |
| File Created | 2008-07-21 |