Form V2 survey

Survey Log
TIME: ______________

DATE: ___/___/___

DATA COLLECTOR: _________________________________
WEATHER: _________________________________________
Contact
Time

Refused

Previously
surveyed

Group Size

# of children
present

Comments: Explain reason for refusal

Grand Canyon National Park Tusayan Shuttle Pilot Passenger
Survey – 2008
We appreciate your time to help improve the Grand Canyon’s newest shuttle
service. This is a voluntary survey. Please complete this survey while you are on
the bus and return the form to the bus driver. Please complete only one survey
per party for your trip.
Please describe your trip to the Grand Canyon today:
1. Where did you begin your trip to the Grand Canyon from today? (Topic Area 2)
Tusayan
Flagstaff
Williams
Las Vegas
Phoenix
I spent last night inside Grand Canyon National Park
Other (City/Town) ________________________
2. Did your trip today begin from _____? (Topic Area 2)
Your home
Someone else’s home
Hotel/motel
Airport
Other (specify):_______________________
3. What forms of transportation did you use to arrive at the bus stop in Tusayan?
Check all that apply. [3.TRANS1]
Walked from hotel/motel
Rental car
Drove my own car
Tour bus
Flew into Grand Canyon Airport in Tusayan
Other (specify):____________________________
4. From which bus stop in Tusayan did you start your trip into the Grand Canyon
today? (Topic Area 2)
Grand Canyon Airport
Squire Inn
IMAX/RP’s
Canyon Flight
Did not board shuttle in Tusayan today

5. Why did you take the Tusayan Shuttle today? (check all that apply) (Topic Area 2)
Avoid long entrance station lines
Minimize carbon footprint
Save money on gas
Avoid parking congestion in park
Ease of getting around park
Do not have vehicle
Other ___________________________
6. Which of the in-park shuttles did you use today? (Topic Area 2)
None – did not transfer to/from any other shuttle route
OR (check all that apply)
Blue/Village Route
Green/Kaibab route
Orange/Desert View Route
7. How long did you have to wait to ride the Tusayan Shuttle? [3.TRANS4]
________(minutes)
8. On this visit today, how long did you and your group stay in Grand Canyon
National Park? Please list partial hours as ¼, ½, or ¾. [3.TRIPC11]
________Number of hours
9. How many days will you be in the Grand Canyon area (within 20 miles of the
park)? Check one. (Topic Area 3)
Resident of area (Go to Question 10)
Today only
2 days
3–4 days
5–7 days
More than 7 days
10. Please rate the Tusayan Shuttle service on each of the following:
(check one response for each item) [6.EVALTRANS5]
ITEM
Very
Very
No
Good Good Fair
Poor Poor Opinion
Ease of purchasing pass
Frequency of service
Convenience of hours of
operation
Convenience of bus stop
locations
Ease of transferring to
other park shuttles

Driver courtesy
Information at bus stops
Amenities at bus stops
Quality of vehicles
Safety/Security
Overall experience
11. How many shuttles departed full before you were able to board? [3.TRANS5]
None, I was able to board the first shuttle bus that arrived
One
Two or more
12. Would you use this shuttle again? (Topic Area 5)
Definitely yes
Probably yes
Don’t know
Probably not
Definitely not
13. What THREE improvements would make you more likely to use this shuttle
again in the future? (choose no more than 3) [6.EVALTRAN6]
More frequent bus shuttle service
Improved connections between this shuttle and in-park shuttles
Earlier morning service
Later evening service
Better visitor information at pass sales outlets, at bus stops, on buses
More parking/better defined parking in Tusayan
Better amenities at bus stops (i.e. shelters, restrooms)
Other (specify:) __________________________
14. On this visit, have you driven into the park in your personal vehicle?

(Topic Area 3)
Yes
No
15. On this visit, if you have plans to go back into the park, how will you get there?
(Topic Area 7)
Will not be going back
OR (check all that apply)
Drive personal vehicle (including rental)
Take shuttle
Other__________________

16. How did you find out about this shuttle? (Topic Area 2)
Park newspaper/flyer
Website
Hotel/motel staff suggestion
Saw bus/bus stops/signage in Tusayan
Saw electronic sign on Hwy 64, and followed sign instructions to tune into radio
Other__________________
The next set of questions relates to information you may have seen on highway
message signs and/or heard about on the highway advisory radio on State Route 64.
17. Did you see the highway message signs on State Route 64? (Topic Area 3)
Yes, an electronic message was on the sign
Yes, saw the sign, but sign was blank → (Skip to Question 18)
Do not recall seeing highway message sign → (Skip to Question 18)
17a. Did the highway message signs influence your decision to take the
shuttle bus from Tusayan to Grand Canyon? (Topic Area 3)
Yes
No, did not plan on taking the shuttle
No, planned on taking the shuttle anyway
Other__________________
17b. Please rate the information on the highway message signs for each of
the following (check one for each item). (Topic Area 5)
ITEM
Very
Very
No
Good Good
Fair
Poor
Poor
Opinion
Accuracy of
Message signs
information
Ease of
understanding
18. Did you tune into the highway advisory radio? (Topic Area 3)
Yes, tuned into radio
Aware that radio was available, but did not tune in → (Skip to Question 19)
Did not know highway advisory radio was available → (Skip to Question 19)
18a. Did the highway advisory radio influence your decision to take the
shuttle bus from Tusayan to the Grand Canyon? (Topic Area 3)
Yes
No, did not plan on taking the shuttle
No, planned on taking the shuttle anyway
Other__________________

18b. Please rate the information from the highway advisory radio for each
of the following (check one for each item). (Topic Area 5)
ITEM
Very
Very
No
Good Good
Fair
Poor
Poor
Opinion
Accuracy of
information
Advisory radio
Ease of
understanding
19. Overall, HOW USEFUL to you were the highway advisory radio and highway
message signs? (Please mark DID NOT USE if you did not see a message
sign or use the radio.) (Topic Area 5)
ITEM

Very Somewhat
Not
Did Not
Useful
Useful
Useful
Use

Highway advisory radio
Highway message signs

20. What type of information would you want to see on the signs or hear on the
radio? (Topic Area 7)
No opinion
OR (check all that apply)
Road work/construction
Transit/shuttle info
Whether parking areas are full
Weather at park
Park hours and fees
Activities at park
Directions to tune to park radio
Other (please list) ___________________________
21. Where do you live? [1.RES1] City ________________ State_____ ZIP ______
Country (if not US) _______________________
22. How many in your party are: (Topic Area 1)
18 years and under ______
36-61 years________

19-35 years_______
62 years and over_______

23. Does anyone in your group have physical conditions that made it difficult to
access or participate in park activities or services? [1.GR2]
Yes
No

24. Have you visited the Grand Canyon before this trip? [1.VISITHIS1]
Yes
No
If YES, approximately how many times have you visited Grand Canyon
National Park (including this visit)?
Don’t know/Not sure
___________ Number of visits OR
25. Is there anything else you would like to tell us about the transportation to the
Grand Canyon? [6.OPMGMT7]
_________________________________________
_________________________________________
_________________________________________
_________________________________________
PRIVACY ACT and PAPERWORK REDUCTION ACT statement:
16 U.S.C. 1a-7 authorizes collection of this information. This information will be used by
park managers to better serve the visiting public. Response to this request is completely
voluntary and anonymous. No action will be taken against you for refusing to supply the
information requested. Permanent data will be anonymous. An agency may not conduct
or sponsor, and a person is not required to respond to, a collection of information unless
it displays a currently valid OMB Control Number.
BURDEN ESTIMATE STATEMENT: Public reporting burden for this form is estimated to
average 10 minutes per response. Direct comments regarding the burden estimate or
any other aspect of this form to: Vicky Stinson, Project Manager, Grand Canyon National
Park, 823 N. San Francisco, Ste A, Flagstaff, AZ 86001-3265, Phone: (928) 774-3026;
Fax: (928) 774-1757, [email protected]
Thank you for your help in completing this survey.

OMB Control Number: ____________________ Expiration date: _______________