Section 76.1713, Resolution of Complaints

ICR 200709-3060-008

OMB: 3060-0500

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2007-09-19
IC Document Collections
IC ID
Document
Title
Status
30240
Modified
ICR Details
3060-0500 200709-3060-008
Historical Active 200410-3060-010
FCC MB
Section 76.1713, Resolution of Complaints
Extension without change of a currently approved collection   No
Regular
Approved without change 10/29/2007
Retrieve Notice of Action (NOA) 09/27/2007
  Inventory as of this Action Requested Previously Approved
10/31/2010 36 Months From Approved 12/31/2007
21,500 0 10,750
193,500 0 182,750
0 0 0

Section 76.1713 states cable system operators shall establish a process for resolving complaints from subscribers about the quality of the television signal delivered. Aggregate data based upon these complaints shall be made available for inspection by the Commission and franchising authorities, upon request. These records shall be maintained for at least a one-year period. Prior to being referred to the Commission, complaints from subscribers about the quality of the television signal delivered must be referred to the local franchising authority and the cable system operator.

US Code: 47 USC 4(i), 303 and 308 Name of Law: Communications Act of 1934, as amended
  
None

Not associated with rulemaking

  72 FR 40881 07/25/2007
72 FR 54911 09/27/2007
No

1
IC Title Form No. Form Name
Section 76.1713, Resolution of Complaints

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 21,500 10,750 0 0 10,750 0
Annual Time Burden (Hours) 193,500 182,750 0 0 10,750 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The Commission had an adjustment to the total annual burden hours. This adjustment was due to the Commission miscalculating its annual burden hours in its previous submissions. There are no program changes to this information collection.

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected
John Norton 202 418-7037 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/27/2007


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