External Stakeholder Survey

Draft--2008 external survey
For OMB approval

Tennessee Valley Authority
Valley Relations Stakeholder Survey
(Valley Relations Representative Name) is your Valley Relations representative.
The mission of Valley Relations is to provide accurate and timely information about TVA
to public officials who serve the TVA area. Your feedback is very important to us and
will allow us to better serve you.
About your Responses
• The data you provide will only be used by TVA’s Valley Relations team.
• Your individual data (ratings) will not be reported. Your ratings will be combined
with those from other stakeholders and reported in aggregate form (e.g., counts,
averages, standard deviations).
• Your written comments may be reported as you provide them.
• Professional survey research standards are used and applied throughout this
project.
Please indicate your Office:
† Congressional Staff

†

County Mayor/Judge
Executive/Commission
Chair/County Supervisor

†

City Mayor

†

State Legislator/State
Staff

Please use the scale below as you respond to each of the following items. “Good” or “positive” ratings
are on the right. “Poor” or “negative” ratings are on the left.

My Valley Relations representative. . .

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

• effectively addresses my concerns
regarding TVA activities (e.g., policies,
programs, and initiatives).

†

†

†

†

†

• helps me better understand TVA activities
(e.g., policies, programs, and initiatives).

†

†

†

†

†

• provides me with information that I
requested

†

†

†

†

†

†

†

†

†

†

• informs me about TVA activities (e.g.,
projects, initiatives, announcements).

†

†

†

†

†

Overall, I am satisfied with the service my
Valley Relations representative provides.

†

†

†

†

†

• provides me information in a timely manner

TENNESSEE

VALLEY

AUTHORITY

Valley Relations Stakeholder Survey
Page 2

In this section, you have the opportunity to provide us with written comments.
What does your Valley Relations representative do well?

Is there a particular project or issue where she/he was especially helpful?

How can your Valley Relations representative better serve you and your
community?

How can TVA better serve you and your community?

THANK YOU for participating! Please mail your responses back to us
using the envelope provided by XXXXX date.