Strategic User Satisfaction Survey

Commercial Service - Strategic User Satisfaction Survey

Currently_Approved_Survey

Strategic User Satisfaction Survey

OMB: 0625-0262

Document [doc]
Download: doc | pdf

Form ITA-4157P OMB No. 0625-0262

Expires: 13/31/2010



Commercial Service


User Satisfaction Survey



  1. On a scale of 1 to 10, what is your overall satisfaction with the export assistance services provided by the Commercial Service?

1 2 3 4 5 6 7 8 9 10

Very Dissatisfied Very Satisfied

  1. On a scale of 1 to 10, how likely are you to use the Commercial Service again?

1 2 3 4 5 6 7 8 9 10

Definitely Would Not Definitely Would


  1. On a scale of 1 to 10, how likely is it that you would recommend the Commercial Service?

1 2 3 4 5 6 7 8 9 10

Definitely Would Not Definitely Would


  1. Considering all of the expectations you may have about the export assistance provided by the Commercial Service, to what extent has this assistance met your expectations?

1 2 3 4 5 6 7 8 9 10

Falls short of expectations Exceeds your expectations


  1. Now think of the ideal federal government export assistance program for U.S. businesses in your circumstances. How well do you think the assistance you received from the Commercial Service compared with the ideal federal government export assistance program:

1 2 3 4 5 6 7 8 9 10

Not very close to the ideal Very close to the ideal


  1. The Commercial Service provides a good overall value.

1 2 3 4 5 6 7 8 9 10

Strongly Disagree Strongly Agree


  1. The Commercial Service meets my international sales and marketing needs.

1 2 3 4 5 6 7 8 9 10

Strongly Disagree Strongly Agree

Please explain:

____________________________________________________________________________________________________________________________________________________________________________________


  1. On a scale of 1 to 10, please rate your level of satisfaction with the following export assistance services provided by the Commercial Service:


Very Dissatisfied Very Satisfied



1


2


3


4


5


6


7


8


9


10


N/A


Developing an effective international sales and marketing strategy for your company












Determining the best markets for your products and services












Increasing your market exposure












Finding international business partners/agents/sales representatives/buyers












Arranging meetings with international business partners/agents/sales representatives/buyers












Getting due-diligence reports on international companies












Complying with legal and regulatory issues related to exporting












Advocating on behalf of your company to win foreign government contract bids












Locating export financing












Helping to settle disputes and resolve payment issues with international companies













Getting long-term, comprehensive, customized support to achieve your business goals













9.) On a scale of 1 to 10, please rate your level of satisfaction with our staff regarding the following:

Extremely Dissatisfied Extremely Satisfied



1


2


3


4


5


6


7


8


9


10

Overall











Consistency of service delivery across the organization











Friendliness, courteousness and professionalism











Ability to understand your business objectives











Industry expertise











Timeliness of response to your inquiries











Frequency of contact to address your needs











Ability to find a solution











Customization of assistance to meet your needs











Treatment of you as a valued customer











Level of follow-up












10.) If I experienced a problem with the U.S. Commercial Service and took the time to bring it to their attention, I am confident that the U.S. Commercial Service would resolve it to my satisfaction.

1 2 3 4 5 6 7 8 9 10

Strongly Disagree Strongly Agree

11.) Did you achieve the results or objectives that you expected from the assistance provided by the U.S. Commercial Service?

Yes No (please explain)


If you selected “No”, please explain:

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


12.) Over the next 12 months, do you expect that the amount of business that you do with the U.S. Commercial Service will:

Decrease Stay the same Increase


13.) What would the ideal federal government export assistance program provide to your company?

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


14.) Comments/Suggestions:

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


Thank you for your feedback.


This report is authorized by law (15 U.S.C. 1512 et seq., 15 U.S.C. 171 et seq.). Public reporting for this collection of information is estimated to average 15 minutes per response, including the time for reviewing instructions, and completing and reviewing the collection of information. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed under the Freedom of Information Act. Notwithstanding any other provision of law, no person is required to respond to nor shall a person be subject to penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the Reports Clearance Officer, International Trade Administration, Department of Commerce, Room 4001, 14th and Constitution Avenue, N.W., Washington, D.C. 20230. OMB No. xxxx-xxxx, Expires: xx/xxxx

File Typeapplication/msword
File TitleOverall, how satisfied were you with your recent experience with us
AuthorWindy Goodale
Last Modified Byjoseph carter
File Modified2008-08-12
File Created2008-08-12

© 2024 OMB.report | Privacy Policy