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pdfMilitary Surface Deployment and
Distribution Command
(SDDC)
Industry Partnership Survey
The Military Surface Deployment and Distribution Command (SDDC) provides global surface deployment
command & control and distribution services to meet the nation’s objectives. SDDC needs your help to
measure its performance and make improvements.
This survey is intended for SDDC commercial industry partners, or vendors, including carriers and agents.
We need your input to strengthen the SDDC-industry relationship, and thereby, to provide the best possible
customer service to DoD Warfighters.
Your response will have no impact on eligibility for future contracts. Please answer all questions based on
your personal experience with SDDC during the last 12 months. Your answers are kept confidential. We
will share the combined survey results with all industry partners.
Not all sections of the survey will be applicable to you. Please answer only those questions related to the
SDDC programs you provide with services. If you wish to provide suggestions for improvement on any
aspect of support or want to qualify your answer to any question, please use the Comments section at the
end of the survey.
This survey should take about 15 minutes to complete.
Thank you for your help.
OMB Paperwork Reduction Act No. 0720-0122.
Overall Satisfaction
The Military Surface Deployment and Distribution Command (SDDC) provides ocean terminal, commercial ocean liner,
deployment engineering, road, rail, and household goods traffic management services to deploy, sustain, and redeploy
U.S. forces globally. SDDC is responsible for surface transportation and is the interface between DoD shippers and
commercial carriers. SDDC is responsible for the establishment and maintenance of contracts, solicitations and
agreements with the carrier industry to deploy and distribute Department of Defense (DoD) supplies and personal
property worldwide. It also transports troops and material to ports of departure in the United States and overseas and
manages 24 ports worldwide. SDDC is a major subordinate command of the Army Material Command (AMC) and the
surface component of the U.S. Transportation Command (USTRANSCOM).
Q-1
Overall, to what extent are you satisfied or dissatisfied with the relationship between your organization
and the Military Surface Deployment and Distribution Command (SDDC)?
Select one answer.
1.
Very satisfied
2.
Satisfied
3.
Neither satisfied nor dissatisfied
4.
Dissatisfied
5.
Very dissatisfied
General Policies/Procedures
Q-2
To what extent do you agree or disagree with the following statements concerning SDDC’s policies and
procedures?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
SDDC’s regulations and
requirements are clear and easy
to understand
1
2
3
4
5
6
SDDC conducts contract
operations with high standards of
integrity
1
2
3
4
5
6
SDDC works closely with me to
monitor contract performance
1
2
3
4
5
6
SDDC works closely with me to
ensure cargo is delivered by
agreed-upon delivery dates
1
2
3
4
5
6
SDDC provides good In-transit
Visibility (ITV) on the status and
location of assets in the
distribution system
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
2
SDDC uses appropriate tools
(e.g., automation, electronic
commerce, internet) to make my
job easier
1
2
3
4
5
6
I find it easy to contact the right
SDDC office to meet my needs
1
2
3
4
5
6
Resource Management
Q-3
To what extent do you agree or disagree with the following statements concerning SDDC’s
management of financial resources?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
SDDC Resource Management
responds to industry billing
inquiries in a timely manner
1
2
3
4
5
6
Process for PowerTrack
payments works well
1
2
3
4
5
6
PowerTrack E bills are
documented/processed in a
timely manner
1
2
3
4
5
6
Non-PowerTrack invoices are
processed within 30 days
1
2
3
4
5
6
Collaboration
Q-4
To what extent do you agree or disagree with the following statements concerning SDDC’s
collaboration with commercial industry partners?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
SDDC effectively collaborates
with industry partners to meet
mission objectives
SDDC collaborates with me on
distribution/deployment services
early in the planning process
SDDC collaborates with me
during execution of
distribution/deployment services
SDDC collaborates with me after
distribution/deployment services
are fulfilled
SDDC Industry Partnership Survey 2008
3
Communication
Q-5
To what extent do you agree or disagree with the following statements concerning SDDC’s
communication with commercial industry partners?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
1
2
3
4
5
6
1
2
3
4
5
6
Information necessary to do
business with SDDC is
communicated to me in a timely
manner
Information about SDDC
organizational and policy changes
is clearly communicated to me
Q-6
On Average, how often do you communicate with SDDC representatives?
1.
Daily
2.
Weekly
3.
Monthly
4.
Quarterly
5.
Yearly
6.
Less than yearly
7.
I have never communicated with SDDC representatives (Skip to Q-9)
8.
Don’t know
Q-7
To what extent do you use the following methods to communicate with representatives when
conducting business with SDDC?
Select one answer for each method.
Method
Always
Very
Often
Somewhat
Often
Not Very
Often
Not At All
N/A or
Don’t
Know
Face-to-face (personal contact
and meetings)
1
2
3
4
5
6
Printed media (letters, official
documents, presentations)
1
2
3
4
5
6
Voice and audiovisual (VTC,
telephone, teleconference)
1
2
3
4
5
6
Electronic (e-mail, SDDC
Website, your company’s
Website)
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
4
Q-8
When you contact SDDC representatives, how long does it generally take to get an answer to your
question or request?
Select one answer.
1.
Within the same business day
2.
1 to 3 business days
3.
4 to 5 business days
4.
More than 5 business days
5.
They do not get back to me
Q-9
Overall, to what extent do you agree or disagree with the following statements about the
availability/responsiveness of SDDC representatives?
Select one answer for each statement.
Aspect
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
SDDC representatives are
available when I need to
communicate with them
1
2
3
4
5
6
Representatives respond to
my phone calls in a timely
manner
1
2
3
4
5
6
Representatives respond to
electronic communications
(e.g., email, fax) in a timely
manner
1
2
3
4
5
6
Representatives respond to
paper-based communications
in a timely manner
1
2
3
4
5
6
Representatives provide good
assistance/follow-ups
1
2
3
4
5
6
Electronic Transportation Acquisition (ETA) Website
The Electronic Transportation Acquisition (ETA) system provides a single point of entry to the transportation community
through the use of the Worldwide Web. The SDDC ETA system provides access to SDDC transportation systems as
well as links to other transportation sites. The ETA system is divided into three major transportation categories:
Freight/Cargo, Personal Property, and General Services.
Q-10
On average, how often do you visit the ETA Website?
Select one answer.
SDDC Industry Partnership Survey 2008
5
1.
Daily
2.
Weekly
3.
Monthly
4.
Quarterly
5.
Yearly
6.
Less than yearly
7.
I have not visited the ETA Website (Skip to Q-13)
8.
Don’t know
Q-11
Do you have a username/password to access the ETA Website?
Select one answer.
1. Yes
2. No, never have
3. Did have, but not any more
Q-12
To what extent do you agree or disagree with the following statements about the ETA Website?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Overall, I am satisfied with the
ETA Website
1
2
3
4
5
6
The information on the ETA
Website is updated regularly
1
2
3
4
5
6
The information on the ETA
Website is accurate
1
2
3
4
5
6
The information on the ETA
Website is useful
1
2
3
4
5
6
The ETA Website is easy to
navigate
1
2
3
4
5
6
The information on the ETA
Website meets my
organization’s needs
1
2
3
4
5
6
The Defense Table of Official
Distances (DTOD) is easy to
work with
1
2
3
4
5
6
The DTOD distance
calculation and mapping
functions provide accurate
information
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
6
Global Domestic Distribution (Domestic Route Orders,
TTC II, FCRP)
Global Domestic Distribution provides a wide range of value added services and capabilities. In order to meet SDDC's
Global Distribution mission, the Global Distribution Domestic team manages all aspects of surface transportation within
CONUS from carrier acquisition through the execution of shipment distribution functions.
Q-13
Did you provide services to the Global Domestic Distribution program over the past year?
Select one answer.
1. Yes
2. No (Skip to Q-18)
Q-14
To what extent do you agree or disagree with the following statements concerning the Global Domestic
Distribution program?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Overall, I am satisfied with the
Global Domestic Distribution
policies/procedures
1
2
3
4
5
6
My products and services are
clearly understood
1
2
3
4
5
6
My transportation services are
evaluated accurately and fairly
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Freight solicitations are clearly
written
1
2
3
4
5
6
Freight solicitations contain
reasonable business
requirements
1
2
3
4
5
6
Information that I need to do
business with Global Domestic
Distribution is provided in a
timely manner
Global Domestic Distribution
rules and regulations are clear
and easy to understand
Freight carrier qualification
standards promote safety for
DoD’s industry partners
Freight carrier qualification
standards promote reliability
for DoD’s industry partners
SDDC Industry Partnership Survey 2008
7
Q-15
To what extent do you agree or disagree with the following statements concerning Global Domestic
Distribution representatives?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
I can usually reach the person
I need to talk to
1
2
3
4
5
6
Representatives are
knowledgeable in their subject
area
1
2
3
4
5
6
Representatives answer my
questions quickly regardless
of the staff person involved
1
2
3
4
5
6
Representatives answer my
questions accurately
regardless of the staff person
involved
1
2
3
4
5
6
Representatives resolve
freight problems in a timely
manner
1
2
3
4
5
6
Representatives resolve
freight problems fairly
1
2
3
4
5
6
Representatives deal with me
in a courteous, businesslike
manner
1
2
3
4
5
6
Q-16
To what extent do you agree or disagree with the following statements concerning Global Domestic
Distribution processes?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Freight traffic distribution
processes are fair and
equitable
1
2
3
4
5
6
Process for resolving freight
problems is efficient
1
2
3
4
5
6
Process for resolving freight
problems is fair
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
8
Q-17
In the past year, about how many times did your organization provide services to the Global Domestic
Distribution program?
Select one answer.
1.
Never
2.
1-100 times
3.
101-1,000 times
4.
1,001-10,000 times
5.
10,001-100,000 times
6.
More than 100,000 times
Arms, Ammunition & Explosives (AA&E)
The AA&E program is charged with implementing DoD transportation policies and ensuring compliance with applicable
DoD, federal, state, local, and international regulations. AA&E provides guidance concerning safe and secure transport
of hazardous materials in commerce and ensures sensitive and classified AA&E items have minimum transportation
protective services.
Q-18
Did you work with the Arms, Ammunition & Explosives (AA&E) program over the past year?
Select one answer.
3. Yes
4. No (Skip to Q-20)
Q-19
To what extent do you agree or disagree with the following statements concerning the AA&E program?
Select one answer for each statement.
Statement
AA&E provides clear guidance
on the safe and secure
transport of hazardous
materials
AA&E communicates
information on government
transportation regulations in a
timely manner
AA&E does a good job of
assuring sensitive and
classified materials are
transported safely
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
9
Information that I need to do
business with AA&E is
provided in a timely manner
1
2
3
4
5
6
AA&E is well organized to
meet my business needs
1
2
3
4
5
6
AA&E rules and regulations
are clear and easy to
understand
1
2
3
4
5
6
My products and services are
clearly understood
1
2
3
4
5
6
My transportation services are
evaluated accurately and fairly
1
2
3
4
5
6
AA&E is easy to work with
1
2
3
4
5
6
AA&E representatives
respond professionally to my
questions and service
requests
1
2
3
4
5
6
Defense Transportation and Tracking System (DTTS)
DTTS is the single DoD program tasked to ensure the safe and secure movement of all DoD AA&E and other sensitive
material in CONUS. In support of this mission DTTS uses satellite technology to track commercial vehicles and provide
24/7 assistance to distressed freight carriers. DTTS also initiates contact with law enforcement and appropriate DoD
entities anytime an emergency panic signal is received.
Q-20
Did you work with the Defense Transportation and Tracking System (DTTS) over the past year?
Select one answer.
1. Yes
2. No (Skip to Q-22)
Q-21
To what extent do you agree or disagree with the following statements concerning DTTS?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
DTTS is a good tool for
ensuring the safe movement
of sensitive DoD materials
1
2
3
4
5
6
DTTS is easy to work with
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
10
DTTS representatives respond
professionally to my questions
and service requests
1
2
3
4
5
6
Freight Global Distribution Program
Cargo distribution and port management are the two critical process components of the surface distribution mission. To
meet this mission, SDDC Global Distribution professionals develop best value transportation contracts and containerleasing agreements, which support the transportation management of freight such as tanks, fuel, ammunition, combat
vehicles, food, and other commodities to locations within CONUS and throughout the world. In support of the port
management function, SDDC serves as the single port manager (SPM) at 25 locations worldwide and as such is
responsible for all aspects of the ship loading and un-loading process. Beyond providing SPM support, SDDC can
establish port operations anywhere and anytime that there is a need.
Q-22
Did you provide services for the Freight Global Distribution program over the past year?
Select one answer.
1. Yes
2. No (Skip to Q-27)
Q-23
To what extent do you agree or disagree with the following statements concerning the Freight Global
Distribution program?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Overall, I am satisfied with
Freight Global Distribution
policies/procedures
1
2
3
4
5
6
My products and services are
clearly understood
1
2
3
4
5
6
My transportation services
are evaluated accurately and
fairly
1
2
3
4
5
6
Information that I need to do
business with the Freight
Global Distribution program is
provided in a timely manner
1
2
3
4
5
6
Freight Global Distribution
program rules and regulations
are clear and easy to
understand
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
11
Freight carrier qualification
standards promote safety for
DoD’s industry partners
1
2
3
4
5
6
Freight carrier qualification
standards promote reliability
for DoD’s industry partners
1
2
3
4
5
6
Ocean contracts are clearly
written
1
2
3
4
5
6
Ocean contracts contain
reasonable business
requirements
1
2
3
4
5
6
Q-24
To what extent do you agree or disagree with the following statements concerning Freight Global
Distribution representatives?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
I can usually reach the person I
need to talk to
1
2
3
4
5
6
Representatives are
knowledgeable in their subject
area
1
2
3
4
5
6
Representatives answer my
questions quickly regardless of
the staff person involved
1
2
3
4
5
6
Representatives answer my
questions accurately regardless
of the staff person involved
1
2
3
4
5
6
Representatives work export
release and customs issues in a
timely manner
1
2
3
4
5
6
Representatives work export
release and customs issues
accurately
1
2
3
4
5
6
Representatives resolve freight
problems in a timely manner
1
2
3
4
5
6
Representatives resolve freight
problems fairly
1
2
3
4
5
6
Representatives deal with me in a
courteous, businesslike manner
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
12
Q-25
To what extent do you agree or disagree with the following statements concerning Freight Global
Distribution processes?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Cargo distribution processes
are fair and equitable
1
2
3
4
5
6
Process for resolving cargo
problems is efficient
1
2
3
4
5
6
Process for resolving cargo
problems is fair
1
2
3
4
5
6
Q-26
In the past year, about how many times did your organization provide services to the Freight Global
Distribution program?
Select one answer.
1.
Never
2.
1-100 times
3.
101-1,000 times
4.
1,001-10,000 times
5.
10,001-100,000 times
6.
More than 100,000 times
Personal Property Traffic Management Program
The Personal Property Traffic Management Program provides personal property support to USTRANSCOM, the military
services, OSD, other DoD agencies, and other Federal agencies when appropriate. The program coordinates issues
and provides subject matter expertise to other SDDC offices and agencies to promote maximum efficiency and
effectiveness for DoD.
This section of the survey refers to the current personal property program and not to the Families First
Program or to any previous pilot program.
Q-27 Did you provide services for the Personal Property Traffic Management program over the past year?
SDDC Industry Partnership Survey 2008
13
Select one answer.
1. Yes
2. No (Skip to Q-33)
Q-28
To what extent do you agree or disagree with the following statements concerning Personal Property
Traffic Management policies/procedures?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Overall, I am satisfied with the
Personal Property Traffic
Management
policies/procedures
1
2
3
4
5
6
Personal property carrier
qualification standards
promote safety for DoD’s
industry partners
1
2
3
4
5
6
Personal property carrier
qualification standards
promote reliability for DoD’s
industry partners
1
2
3
4
5
6
Q-29
To what extent do you agree or disagree with the following statements concerning the Personal
Property Traffic Management program?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
My products and services are
clearly understood
1
2
3
4
5
6
My transportation services are
evaluated accurately and fairly
1
2
3
4
5
6
Information that I need to do
business with Personal
Property Traffic Management
program is provided in a timely
manner
1
2
3
4
5
6
Personal Property Traffic
Management program is well
organized to meet my
business needs
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
14
Personal Property Traffic
Management program rules
and regulations are clear and
easy to understand
1
2
3
4
5
6
Domestic Personal Property
Rate Solicitation is clearly
written
1
2
3
4
5
6
Domestic Personal Property
Rate Solicitation contains
reasonable business
requirements
1
2
3
4
5
6
International Personal
Property Rate Solicitation is
clearly written
1
2
3
4
5
6
International Personal
Property Rate Solicitation
contains reasonable business
requirements
1
2
3
4
5
6
Q-30
To what extent do you agree or disagree with the following statements concerning the Personal
Property Traffic Management representatives?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
I can usually reach the person
I need to talk to
1
2
3
4
5
6
Carrier Qualifications and
Performance representatives
answer my questions in a
timely manner
1
2
3
4
5
6
Domestic Program
representatives answer my
questions in a timely manner
1
2
3
4
5
6
Global Privately Owned
Vehicles Program
representatives answer my
questions in a timely manner
1
2
3
4
5
6
International Program
representatives answer my
questions in a timely manner
1
2
3
4
5
6
Non-Temp Storage Program
representatives answer my
questions in a timely manner
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
15
Representatives resolve
personal property problems in
a timely manner
1
2
3
4
5
6
Representatives resolve
personal property problems
fairly
1
2
3
4
5
6
Representatives deal with me
in a courteous, businesslike
manner
1
2
3
4
5
6
Q-31
To what extent do you agree or disagree with the following statements concerning Personal Property
Traffic Management processes?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Process for managing
personal property business is
good
1
2
3
4
5
6
Distribution processes are fair
and equitable
1
2
3
4
5
6
Process for resolving personal
property problems is efficient
1
2
3
4
5
6
Process for resolving personal
property problems is fair
1
2
3
4
5
6
Q-32
In the past year, about how many times did your organization provide services to the Personal Property
Traffic Management program?
Select one answer.
1.
Never
2.
1-100 times
6.
101-1,000 times
7.
1,001-10,000 times
8.
10,001-100,000 times
6.
More than 100,000 times
SDDC Industry Partnership Survey 2008
16
Transportation Engineering Agency (TEA)
SDDCTEAs mission is to improve the global deployability and sustainment of U.S. Armed Forces by providing the
Department of Defense (DoD) with transportation engineering, policy guidance, research, and analytical expertise to
support the National Military Strategy. As DoD’s deployment engineering and analysis expert, SDDCTEAs functions
include:
• Executing the Highway, Railroads, and Ports for National Defense Programs
• Conducting force deployability, surface distribution, transportation infrastructure, and operations/exercise
analyses
• Ensuring transportability design influence, criteria, and critical movement considerations are integrated into
DoD’s acquisition process
• Formulating movement procedures for existing and future materiel
• Developing deployability analysis techniques and transportation models and simulations
• Managing the acquisition and distribution of authoritative transportation data in support of deployment
requirements
Q-33
Did you provide services to the Transportation Engineering Agency (TEA) over the past year?
Select one answer.
1.
Yes
2.
No (Skip to Q-35)
Q-34
To what extent do you agree or disagree with the following statements concerning Transportation
Engineering Agency (TEA) operations?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Information that I need to do
business with TEA is provided in
a timely manner
1
2
3
4
5
6
TEA is well organized to meet my
business needs
1
2
3
4
5
6
TEA rules and regulations are
clear and easy to understand
1
2
3
4
5
6
My products and services are
clearly understood
1
2
3
4
5
6
My transportation engineering
and analytical services are
evaluated accurately and fairly
1
2
3
4
5
6
TEA is easy to work with
1
2
3
4
5
6
TEA representatives respond
professionally to my service
requests
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
17
Deployment Support Teams
Deployment Support Teams are organized within SDDC to assist in the planning, staging, and preparation of unit
equipment and personnel conducting worldwide movement by surface or air. DSTs provide deployment assistance to
the Division or Installation Transportation Officer (DTO/ITO) and the port operating units and assist units with movement
to designated nodes Aerial/Sea Port of Embarkation (A/SPOE) or Aerial/Sea Port of Debarkation (A/SPOD).
Mission essential tasks for the DST include:
• Assistance in the planning and execution of the staging and outloading of deploying unit equipment
destined for the port of embarkation
• Providing liaison and coordination to installation/ major command for the movement of units to designated
ports of embarkation
• Coordinating rail and truck loading plans
• Monitoring preparation of documents in accordance with Military Standard Transportation and Movement
Procedures (MILSTAMP)
• Supporting “end-to-end” distribution processes
Q-35
Did you provide services to a Deployment Support Team over the past year?
Select one answer.
1.
Yes
2.
No (Skip to Q-37)
Q-36
To what extent do you agree or disagree with the following statements regarding Deployment Support
Team (DST) operations?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Information that I need to do
business with the DSTs is
provided in a timely manner
DSTs are well organized to meet
my business needs
DST rules and regulations are
clear and easy to understand
My products and services are
clearly understood
My transportation services are
evaluated accurately and fairly
The DSTs are easy to work with
SDDC Industry Partnership Survey 2008
18
Unit Move/Port Operations
USTRANSCOM through SDDC is the DoD-designated Single Port Manager (SPM) for all common user ports
worldwide. The SPM performs those functions necessary to support the strategic flow of the deploying forces’
equipment and sustainment supply in the SPOE and hand-off to the theater Joint Force Commander (JFC) in the
SPOD. The SPM is responsible for providing strategic deployment status information to the JFC and workload the
SPOD port operator based on the JFC’s priorities and guidance.
Units deploy equipment and supplies by sea through a port that is generally commanded or contracted by SDDC.
SDDC’s deployment duties and responsibilities include:
• Determining movement requirements and coordinating vessel selection with MSC.
• Preparing and issuing port call messages.
• Receiving, staging, and transshipping unit equipment in the port.
• Establishing and directing port communications, safety policies, and physical security procedures.
• Regulating military traffic within the port.
• Directing DSTs to assist deploying units.
• Assisting ITOs and traffic managers in shipping unit equipment and supplies to the POE.
• Developing stow plans, supervising vessel loading, inspecting vessel readiness, and providing
documentation.
Q-37
Did you provide services to SDDC Unit/Move Port Operations over the past year?
Select one answer.
1.
Yes
2.
No (Skip to Q-39)
Q-38
To what extent do you agree or disagree with the following statements regarding SDDC Unit Move/Port
Operations?
Select one answer for each statement.
Statement
Strongly
Agree
Information that I need to do
business with Unit Move/Port
Operations is provided in a timely
manner
Unit Move/Port Operations is well
organized to meet my business
needs
Unit Move/Port Operations rules
and regulations are clear and
easy to understand
My products and services are
clearly understood
My transportation services are
evaluated accurately and fairly
Unit Move/Port Operations is
easy to work with
Unit Move/Port Operations’
representatives respond
professionally to my service
requests
SDDC Industry Partnership Survey 2008
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
19
Global Container Management
The SDDC Global Container Management (GCM) program provides DoD customers with container management policy,
planning, and guidance in peace and war to support unit and sustainment operations worldwide. In coordination with
Services and Combatant Commands (COCOMs), GCM:
• Establishes policies, directives, instructions and decision memorandums
• Monitors and provides ITV on the movement of non-government owned assets
• Manages DoD owned cargo containers not under COCOM control, classified as special purpose and/or on
unit property books
• Assists COCOMs with container knowledge management in theater and developing container pool and
recycling solutions
• Provides Web-based single source container information management system (IMS) development and
operation and metrics for managing worldwide assets
Q-39
Did you provide services to Global Container Management (GCM) over the past year?
Select one answer.
3.
Yes
4.
No (Skip to Q-41)
Q-40
To what extent do you agree or disagree with the following statements regarding Global Container
Management (GCM) operations?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Information that I need to do
business with GCM is provided in
a timely manner
1
2
3
4
5
6
GCM is well organized to meet
my business needs
1
2
3
4
5
6
GCM rules and regulations are
clear and easy to understand
1
2
3
4
5
6
My products and services are
clearly understood
1
2
3
4
5
6
My products and services are
evaluated accurately and fairly
1
2
3
4
5
6
GCM is easy to work with
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
20
SDDC BRAC (Base Realignment and Closure)
In accordance with the 2005 Base Realignment and Closure Commission’s recommendations, SDDC has begun
phased relocations of its Headquarters, Transportation Engineering Agency, and Operations Center to Scott Air Force
Base, Illinois. This realignment brings SDDC, the Army component of the U.S. Transportation Command
(USTRANSCOM), to the same location, along with the Air Component, Air Mobility Command.
Q-41
To what extent do you agree or disagree with the following statements concerning SDDC’s move to
Scott Air Force Base, IL due to the BRAC?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
I have received sufficient information
about SDDC’s relocation to Scott Air
Force Base, IL
1
2
3
4
5
6
Most of the communications about
the SDDC’s relocation come by
official communication rather than
through word of mouth
1
2
3
4
5
6
The messages I have received
about SDDC’s relocation have been
clear and informative
1
2
3
4
5
6
The details of SDDC’s relocation are
being communicated to me in a
timely manner
1
2
3
4
5
6
The quality of information I have
received on SDDC contracting
operations has remained consistent
during BRAC relocation
1
2
3
4
5
6
The level of service I have received
from SDDC representatives has
remained consistent during BRAC
relocation
1
2
3
4
5
6
The BRAC relocation to Scott Air
Force Base and related changes will
help SDDC improve its operations
1
2
3
4
5
6
SDDC changes due to the BRAC
are consistent with the DoD’s longterm vision
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
21
Q-42
What is the best method for you to receive information about the SDDC relocation to Scott AFB?
Select one answer.
1.
SDDC Internet Website
2.
SDDC Symposium
3.
Email
4.
Newsletter/press releases
5.
Pamphlet
6.
Other (please specify) _______________________
SDDC Contracting Center
This section refers to the Contracting Office within SDDC rather than to the overall SDDC organization or to the
functional program offices (freight, passenger or personal property/POV) evaluated in previous sections of the survey.
The following questions are focused on SDDC's acquisition/procurement personnel, offices, actions and requirements
rather than distribution management.
Q-43
Have you dealt with the SDDC Contracting Center over the past year?
Select one answer.
1. Yes
2.
No (Skip to Q-46)
Q-44
To what extent do you agree or disagree with the following statements concerning the SDDC
Contracting Center?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Communicates well with me
before contracts are awarded
1
2
3
4
5
6
Communicates well with me
after contracts are awarded
1
2
3
4
5
6
Information that I need to do
business with SDDC is
provided in a timely manner
1
2
3
4
5
6
Contracting Center is well
organized to communicate
customer’s requirements
1
2
3
4
5
6
SDDC Industry Partnership Survey 2008
22
SDDC’s specific regulations
and requirements are clear
and easy to understand
1
2
3
4
5
6
Contracts are clearly written
1
2
3
4
5
6
Contracts contain reasonable
business requirements
1
2
3
4
5
6
Contract problems are
resolved in a timely manner
1
2
3
4
5
6
Contract problems are
resolved fairly
1
2
3
4
5
6
Q-45
To what extent do you agree or disagree that the following SDDC Contracting Center representatives
deal with you in a courteous, businesslike manner?
Select one answer for each statement.
Statement
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
N/A or
Don’t
Know
Business Support Division
(IT/Symposium Contracts)
1
2
3
4
5
6
Transportation IM/Terminal
Services Division
1
2
3
4
5
6
Priorities for Improvement
Q-46 If you could make improvements in the SDDC/Industry Partner relationship, which of the following
would you select?
Select up to three (3) answers.
1.
Improved collaboration between SDDC and commercial industry partners
2.
Better communication
3.
Better SDDC staff technical knowledge of my products, services, and capabilities
4.
Better understanding of my business
5.
Improved SDDC Website
6.
Improved use of technology
7.
Increased training and development of SDDC staff
8.
More efficient work processes
9.
More responsive SDDC staff
10.
Simpler processes
11.
Other: (please specify) ____________________________________________________________
SDDC Industry Partnership Survey 2008
23
Background Information
Q-47
Which of the following best describes your organization?
Select one answer.
1. Air carrier
2. Barge carrier
3. Bus carrier
4. Car rental carrier
5. Ocean carrier
6. Rail carrier
7. Truck carrier
8. Multiple mode carrier
9. Other: (please specify) ____________________________________________________________
Q-48
How many years has your organization done business with SDDC?
Select one answer.
1. Less than 1 year
2. 1 to 5 years
3. 6 to 10 years
4. 11 to 20 years
5. More than 20 years
6. Don't know
Q-49
Which SDDC offices do you routinely do business with?
Select all that apply.
1.
SDDC Headquarters, Scott Air Force Base, IL
2.
SDDC Operations Center, Fort Eustis, VA
3.
Transportation Engineering Agency (TEA), Scott Air Force Base, IL
4.
USTRANSCOM, Scott Air Force Base, IL
5.
595th Transportation Group, Port Shuaiba, KU
6.
th
597 Transportation Group, Fort Eustis, VA
SDDC Industry Partnership Survey 2008
24
7.
598th Transportation Group, Rotterdam, the Netherlands
8.
599th Transportation Group, Wheeler Army Airfield, Wahiawa, HI
9.
Central Regional Storage Management Office, (RSMO), Topeka, KS
10.
Northeast Regional Storage Management Office, (RSMO), Fort Monmouth, NJ
11.
Southeast Regional Storage Management Office (RSMO), Atlanta, GA
12.
Western Regional Storage Management Office, (RSMO), Concord, CA
13.
Other: (please specify) _____________________________________________________
Q-50
What are the total annual revenues of your company?
Select one answer.
1. Less than $5M
2. $5-$10M
3. $10-$50M
4. $50-$100M
5. $100-$500M
6. More than $500M
7. Don't know
Specific Comments
If you answered a question with “Strongly Disagree” or “Very Dissatisfied”, the question appears
below with space to provide comments or elaborate on your answer. If you do not want to comment
on these items, please click on the “Next” tab.
You answered "Very Dissatisfied" for the question: [insert question]
Please describe the reason for your dissatisfaction.
You answered "Strongly Disagree" for the question: [insert question]
Please describe the reason for your disagreement.
SDDC Industry Partnership Survey 2008
25
General Comments
We welcome your comments!
Please use the space below to elaborate on answers to previous questions, to
suggest specific changes that would improve SDDC contracting performance, or to
identify issues or concerns.
SUBMIT SURVEY
Thank you for your feedback. We value your opinions about SDDC partnering
performance and will use your input to drive improvement efforts.
SDDC Industry Partnership Survey 2008
26
| File Type | application/pdf |
| File Title | SDDC Industry Partnership Survey 2008 |
| Author | LMI |
| File Modified | 2008-07-01 |
| File Created | 2008-07-01 |