Change Summary

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DATE:

April 16,2008

TO:

CMM Director

FROM:

Group Director
PCG

SUBJECT:

Record of Information Collection Clearance for the 4thyear administration of
Medicare Contractor Provider Satisfaction Survey -

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Action Requested by: 04118/08
ISSUE:

We submit for your signature the Record of Information Collection Clearance Form for the 4"'
year administration of the annual Medicare Contractor Provider Satisfaction Survey (MCPSS).
DISCUSSION:

CMS is submitting to the Office and Management & Budget a request for clearance for the
national administration of the 2009 Medicare Contractor Provider Satisfaction Survey. The
submission constitutes a revision to a currently approved collection and includes the following
three minor changes:

- The first is that two new questions will be added about CMS education efforts on both
preventive medical services and the Competitive Bidding Program.

- The second change is that the "open ended" questions (where respondents may provide
general comments) will have slightly revised wording.

- The third change is a revised definition of a completed survey. In prior years the
definition of a complete was one item answered in section C of the survey (Claims
Processing) and one item answered in any other survey section. Moving forward surveys
will be considered "complete" if three core items are answered. It was determined that
three key questions in the survey were the primary predictors of overall provider
satisfaction.
BACKGROUND:

The Centers for Medicare & Medicaid Services (CMS) will obtain feedback from over 25,000
Medicare Providers via a survey about satisfaction, attitudes and perceptions regarding the
services
by Medicare Fee-for-Service (FFS) and Medicare Administrative Contractors.
The survey focuses on basic business functions provided by the Medicare Contractors such as
Inquiries, Provider Outreach and Education, Claims Processing, Appeals, Provider Enrollment,
Medical Review and Provider Audit & Reimbursement. CMS uses the survey to monitor its
Contractors and to provide incentives for improved performance.

Page 2 - CMM Director
The survey is conducted yearly and annual reports of the survey results will be available via an
online reporting system for use by CMS and Medicare Contractors. A summary results report is
available to the public. Under the Medicare Prescription Drug, Improvement & Modernization
Act (2003), Title IX, Subtitle B, Section 91 1 CMS is'required to measure provider levels.
ACTION: Please sign the "Record of Information Collection Clearance Form". The complete
package with attachments is available upon request.

PCG ~ i r e b l d r.