Federal Register Notice

Federal Register Notice June 18, 2008.pdf

Customer Satisfaction Measure of Government Websites

Federal Register Notice

OMB: 1505-0186

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Federal Register / Vol. 73, No. 118 / Wednesday, June 18, 2008 / Notices

rwilkins on PROD1PC63 with NOTICES

for such a waiver has been received by
MARAD. The vessel, and a brief
description of the proposed service, is
listed below. The complete application
is given in DOT docket MARAD–2008–
0056 at http://www.regulations.gov.
Interested parties may comment on the
effect this action may have on U.S.
vessel builders or businesses in the U.S.
that use U.S.-flag vessels. If MARAD
determines, in accordance with Pub. L.
105–383 and MARAD’s regulations at 46
CFR Part 388 (68 FR 23084; April 30,
2003), that the issuance of the waiver
will have an unduly adverse effect on a
U.S.-vessel builder or a business that
uses U.S.-flag vessels in that business, a
waiver will not be granted. Comments
should refer to the docket number of
this notice and the vessel name in order
for MARAD to properly consider the
comments. Comments should also state
the commenter’s interest in the waiver
application, and address the waiver
criteria given in § 388.4 of MARAD’s
regulations at 46 CFR Part 388.
DATES: Submit comments on or before
July 18, 2008.
ADDRESSES: Comments should refer to
docket number MARAD–2008–0056.
Written comments may be submitted by
hand or by mail to the Docket Clerk,
U.S. Department of Transportation,
Docket Operations, M–30, West
Building Ground Floor, Room W12–140,
1200 New Jersey Avenue, SE.,
Washington, DC 20590. You may also
send comments electronically via the
Internet at http://www.regulations.gov.
All comments will become part of this
docket and will be available for
inspection and copying at the above
address between 10 a.m. and 5 p.m.,
E.T., Monday through Friday, except
Federal holidays. An electronic version
of this document and all documents
entered into this docket is available on
the World Wide Web at http://
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Joann Spittle, U.S. Department of
Transportation, Maritime
Administration, 1200 New Jersey
Avenue, SE., Room W21–203,
Washington, DC 20590. Telephone 202–
366–5979.
SUPPLEMENTARY INFORMATION: As
described by the applicant the intended
service of the vessel GALILEO is:
Intended Use: ‘‘6-pak charter.’’
Geographic Region: ‘‘Boston Harbor.’’
Privacy Act
Anyone is able to search the
electronic form of all comments
received into any of our dockets by the
name of the individual submitting the
comment (or signing the comment, if

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submitted on behalf of an association,
business, labor union, etc.). You may
review DOT’s complete Privacy Act
Statement in the Federal Register
published on April 11, 2000 (Volume
65, Number 70; Pages 19477–78).
Dated: June 10, 2008.
By order of the Maritime Administrator.
Leonard Sutter,
Secretary, Maritime Administration.
[FR Doc. E8–13792 Filed 6–17–08; 8:45 am]
BILLING CODE 4910–81–P

DEPARTMENT OF TRANSPORTATION
Surface Transportation Board
[STB Docket No. AB–290 (Sub-No. 307X)]

Norfolk Southern Railway Company—
Discontinuance of Service
Exemption—in St. Joseph and LaPorte
Counties, IN
Norfolk Southern Railway Company
(NSR) has filed a verified notice of
exemption under 49 CFR part 1152
Subpart F—Exempt Abandonments and
Discontinuances of Service to
discontinue service over a 4.40-mile line
of railroad between milepost 131.60 and
milepost 136.00 in St. Joseph and
LaPorte Counties, IN. The line traverses
United States Postal Service Zip Code
46574, and includes the station of
Kankakee.
NSR has certified that: (1) No local
traffic has moved over the line for at
least 2 years; (2) all overhead traffic has
been rerouted over other lines; (3) no
formal complaint filed by a user of rail
service on the line (or by a state or local
government entity acting on behalf of
such user) regarding cessation of service
over the line either is pending with the
Surface Transportation Board (Board) or
with any U.S. District Court or has been
decided in favor of complainant within
the 2-year period; and (4) the
requirements of 49 CFR 1105.12
(newspaper publication) and 49 CFR
1152.50(d)(1) (notice to governmental
agencies) have been met.
As a condition to this exemption, any
employee adversely affected by the
service discontinuance shall be
protected under Oregon Short Line R.
Co.—Abandonment—Goshen, 360 I.C.C.
91 (1979). To address whether this
condition adequately protects affected
employees, a petition for partial
revocation under 49 U.S.C. 10502(d)
must be filed.
Provided no formal expression of
intent to file an offer of financial
assistance (OFA) has been received, this
exemption will be effective on July 18,
2008, unless stayed pending

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reconsideration. Petitions to stay that do
not involve environmental issues and
formal expressions of intent to file an
OFA for continued rail service under 49
CFR 1152.27(c)(2),1 must be filed by
June 30, 2008.2 Petitions to reopen must
be filed by July 8, 2008, with: Surface
Transportation Board, 395 E Street, SW.,
Washington, DC 20423–0001.
A copy of any petition filed with the
Board should be sent to NSR’s
representative: James R. Paschall, Three
Commercial Place, Norfolk, VA 23510.
If the verified notice contains false or
misleading information, the exemption
is void ab initio.
Board decisions and notices are
available on our Web site at http://
www.stb.dot.gov.
Decided: June 6, 2008.
By the Board, David M. Konschnik,
Director, Office of Proceedings.
Anne K. Quinlan,
Acting Secretary.
[FR Doc. E8–13312 Filed 6–12–08; 8:45 am]
BILLING CODE 4915–01–P

DEPARTMENT OF THE TREASURY
Departmental Offices/Federal
Consulting Group; Proposed
Collection: Comment Request
Notice and request for
comments.

ACTION:

SUMMARY: The Department of the
Treasury, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Treasury is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI)
E–Government Web site Customer
Satisfaction Survey.
DATES: Written comments should be
received on or before August 18, 2008
to be assured of consideration.
ADDRESSES: Direct all written comments
to the Federal Consulting Group,
Attention: Ron Oberbillig, 799 9th
1 Each OFA must be accompanied by the filing
fee, which currently is set at $1,300. See 49 CFR
1002.2(f)(25).
2 In discontinuance proceedings, trail use/rail
banking and public use conditions are not
appropriate. Likewise, no environmental or
historical documentation is required here under 49
CFR 1105.6(c) and 1105.8(b), respectively.

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Federal Register / Vol. 73, No. 118 / Wednesday, June 18, 2008 / Notices

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Street, NW., 8th Floor, Washington, DC
20001, (202) 504–3656,
[email protected].
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the form(s) and instructions
should be directed to the Federal
Consulting Group, Attention: Ron
Oberbillig, 799 9th Street, NW., 8th
Floor, Washington, DC 20001, (202)
504–3656,
[email protected].
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) E–Government Web site
Customer Satisfaction Survey.
OMB Number: 1505–0186.
Abstract: The proposed renewal of
this information collection activity
supports continued use of a proven
methodology to measure and improve
customer satisfaction with federal
government agency Web sites. The
Federal Consulting Group of the
Department of the Treasury serves as the
executive agent for this project and has
contracted with ForeSee Results, Inc., to
offer this assessment service to federal
government agencies.
ForeSee Results is a leader in
customer satisfaction and customer
experience management on the Web. It
utilizes the methodology of the most
respected, credible, and well-known
measure of customer satisfaction in the
country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of Web site users, identify
specific areas for improvement, and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-industry,
cross-agency methodology for obtaining
comparable measures of customer
satisfaction with federal government

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programs and/or Web sites. Along with
other economic objectives, the quality of
goods and services is a part of
measuring living standards. The ACSI’s
ultimate purpose is to help improve the
quality of goods and services available
to the American people, including those
provided by the federal government.
The ACSI E–Government Web site
Customer Satisfaction Surveys will be
completed subject to the Privacy Act of
1974, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection will be used
solely for the purpose of the survey. The
contractor will not be authorized to
release any agency information obtained
through surveys without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating federal agencies
may only provide information sufficient
to randomly select Web site visitors as
potential survey respondents.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals or
households/business or other for-profit/
not-for-profit institutions/farms/federal
government/state, local or tribal
government.
Estimated Number of Respondents:
Usage by federal agencies of the
Government Web site Customer
Satisfaction Survey is expected to vary
as new agency Web sites are added or
deleted. However, projected estimates
for fiscal years 2008 through 2010 are as
follows:

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Fiscal Year 2008—200 Customer
Satisfaction Surveys
Respondents: 1,000,000; annual
responses: 1,000,000; average minutes
per response: 2.5; burden hours: 41,667.
Fiscal Year 2009—250 Customer
Satisfaction Surveys
Respondents: 1,250,000; annual
responses: 1,250,000; average minutes
per response: 2.5; burden hours: 52,083.
Fiscal Year 2010—300 Customer
Satisfaction Surveys
Respondents: 1,500,000; annual
responses: 1,500,000; average minutes
per response: 2.5; burden hours: 62,500.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
Dated: June 12, 2008.
Ron Oberbillig,
COO, Federal Consulting Group.
[FR Doc. E8–13716 Filed 6–17–08; 8:45 am]
BILLING CODE 4810–25–P

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File Typeapplication/pdf
File TitleDocument
SubjectExtracted Pages
AuthorU.S. Government Printing Office
File Modified2008-07-07
File Created2008-07-07

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