Form FSR 238 FSR 238 DOD Pentagon Channel questionnaire

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Overview

Model Qsts (9-5-08)
Revised Custom Qsts (10-20-08)

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Sheet 1: Model Qsts (9-5-08)

Model Instance Name:
DoD Pentagon Channel
MID:
Date:	9/5/2008
DoD Pentagon Channel MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
	Please rate the usefulness of the features provided on this site.		What is your overall satisfaction with this site?		How likely are you to return to this site?
	Please rate the convenience of the features on this site.		How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
	Please rate the variety of features on this site.		How does this site compare to your idea of an ideal website?		How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
	Please rate the visual appeal of this site.				How likely are you to use this site as your primary resource for watching military video/podcast news?
	Please rate the balance of videos and text on this site.				Watch More Video/Podcast (1=Not Very Likely, 10=Very Likely)
	Please rate the readability of the pages on this site.				How likely are you to watch more videos/podcasts in the future on this site?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Subscribe (1=Not Very Likely, 10=Very Likely)
	Please rate how well the site is organized.				How likely are you to subscribe to RSS video/podcast feeds from this site?
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Video/Podcast Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate how quickly videos/podcasts load on this site.
	Please rate the visual quality of the videos/podcasts on this site.
	Please rate the quality of video/podcast sound on this site.
	Videos/Podcasts (1=Poor, 10=Excellent, Don't Know)
	Please rate the extent to which the videos/podcasts on this site appeal to you.
	Please rate the variety of videos/podcasts offered on this site.
	Please rate the availability of specific video topics you were looking for on this site.

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Sheet 2: Revised Custom Qsts (10-20-08)

Model Instance Name:			red & strike-through: DELETE
DoD Pentagon Channel			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:	9/5/2008		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DoD Pentagon Channel CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Type (select from list)	Single or Multi	Required Y/N
		How frequently do you visit this site?	First time	Dropdown (Select-one)	Single	Y
			Daily
			Weekly
			Monthly
			Every 2 months or less often
		What best describes your role when visiting this site?	Serving Military Member	Checkbox One Up Vertical	Single	Y
			Retired Military/Military Veteran
			DoD contractor
			DoD Civilian
			Military Family Member
			General Public
			News/Media
			Other, please specify:
		Which area of the site are you primarily visiting today?	Shows	Checkbox One Up Vertical	Single	Y
			Video Podcasts
			Audio Podcasts
			Guide
			Get it
			About
			On Air
			Channels
			RSS Videos
			Live Feeds
			Special Features
			Other, please specify:
		What is your primary reason for visiting this site today?	View live feeds	Checkbox One Up Vertical	Single	Y
			Search videos
			See what's on air
			Browse recent podcasts
			Download broadcast quality programming
			Watch top videos
			Get information about the Pentagon Channel satellite television service
			Learn about the Pentagon Channel website
			Just browsing
			Other, please specify:
		What method are you using to find the information on this site?	Video search	Checkbox One Up Vertical	Single	Y
			By channels
			Links in the page
			A-Z show index
			By podcast type
			By date and time zone
			Other, please specify:
		Did you find what you were looking for?	Yes	Checkbox One Up Vertical	Single	Y
			Partially
			Still looking
			No, please specify:
		If you watched a video/podcast today on the Pentagon Channel, please rate your satisfaction with it.	1=Poor	Radio Button One Up Vertical	single	N
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Does not apply
		What medium do you watch the Pentagon Channel on?	TV	Radio Button One Up Vertical	single	Y
			Internet
			Both
		Do you watch the Pentagon Channel on broadcast television, i.e. base cable, Dish Network, Fios, others?	Yes	Radio Button One Up Vertical	single	Y
			No
		What program(s) do you watch?		Open-ended		N
		What suggested programs/topics would you like to see on the Pentagon Channel?		Open-ended		N
		What would you change about the Pentagon Channel?		Open-ended		N
		What sections are you most interested in and why?		Open-ended		N
		What sections could be improved and how?		Open-ended		N
		What other features or information would you like to see on this site?		Open-ended		N
		If you could make one improvement to this site, what would it be?		Open-ended		N
		Where are you located?	Alabama	Dropdown (Select-one)	Single	N
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			Washington D.C.
			West Virginia
			Wisconsin
			Wyoming
			Deployed location
			Stateside military base
			Overseas military base
			Outside of U.S.
		Please select the category that includes your age.	17 and under	Dropdown (Select-one)	Single	N
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond