Form FSR 244 FSR 244 DOD Marine Corps questionnaire

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Overview

Model Qsts (12-17-08)
Custom Qsts (12-17-08)

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Sheet 1: Model Qsts (12-17-08)

Model Instance Name:
DoD Marine Corps
MID:	xx
Date:	12/17/2008
DoD Marine Corps MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site?	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website?	25	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			26	How likely are you to use this site as your primary resource for gathering information and latest news releases about the United States Marine Corps?
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of the site.
8	Please rate the amount of graphics and text on each page of the site.
9	Please rate the ease of reading the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options that are available for you to navigate on this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate the speed that pages load on this site.
19	Please rate the consistency of speed from page-to-page on this site.
20	Please rate the ability to load pages without getting errors on this site.

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Sheet 2: Custom Qsts (12-17-08)

Model Instance Name:			red & strike-through: DELETE
DoD Marine Corps			underlined & italicized: RE-ORDER
MID: xx			pink: ADDITION
Date:	12/17/2008		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DoD Marine Corps CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Type (select from list)	Single or Multi	Required Y/N
		How frequently do you visit this site?	First time	Dropdown (Select-one)	Single	Y
			Daily
			Weekly
			Monthly
			Every 2 months or less often
		What best describes your role when visiting this site?	Military Member	Checkbox One Up Vertical	Single	Y
			Retired Military/Military Veteran
			DoD contractor
			DoD Civilian
			Military Family Member
			General Public
			Congress
			News/Media
			Non U.S. Government Affiliated Civilian
			International Audience
			Other, please specify:
		Which area of the site are you primarily visiting today?	News	Checkbox One Up Vertical	Single	Y
			Units
			Recruiting
			Training and Education
			Careers
			Marine Services
			In the community
			Press releases
			Marines TV
			Marines Magazine
			Photo gallery
			Messages
			Contact Us
			Publications
			Podcasts and RSS feeds
			Other, please specify:
		What is your primary reason for visiting this site today?	Join the Corps	Checkbox One Up Vertical	Single	Y
			Read the news articles
			Read the latest press releases
			Read MARADMINS or ALMARS
			Look at photos
			View top story clips or videos
			Learn about training and education information
			Find Marine Corps Orders, publications
			Read Marines magazine
			Find community events or outreach programs
			Search for jobs/careers
			Get RSS news feeds
			Just browsing
			Other, please specify:
		What method are you using to find the information on this site?	Site's search feature	Dropdown (Select-one)	Single	Y
			Advanced search
			Links in the page
			Top navigation bar
			Left navigation bar
			Bottom navigation bar
			Just navigating thru the web pages
			Other
		Did you find what you were looking for?	Yes	Checkbox One Up Vertical	Single	Y
			Partially
			Still looking
			No, please specify:
		Do you use an RSS news reader?	Yes	Radio Button One Up Vertical	Single	Y
			No
			Not sure
		Do you use social media sites such as MySpace, Facebook, LinkedIn, etc.?	Yes	Radio Button One Up Vertical	Single	Y
			No
			Not sure
		What other features or information would you like to see on this site?		Open-ended		N
		If you could make one improvement to this site, what would it be?		Open-ended		N
		Where are you located?	Alabama	Dropdown (Select-one)	Single	N
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			Washington D.C.
			West Virginia
			Wisconsin
			Wyoming
			Stateside military base
			Overseas military base
			Deployed location
			Outside of U.S.
		Please select the category that includes your age.	17 and under	Dropdown (Select-one)	Single	N
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond