Survey Table (Burden Hours) Attachment B

SurveysTable2005-2008(Attachment B).doc

Customer Satisfaction Surveys

Survey Table (Burden Hours) Attachment B

OMB: 2125-0590

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Attachment B - Burden of Collection

Ref #

Office

Title

Customer

Survey Type

Frequency

Estimated # to be surveyed

Completion Time (minutes)

Estimated Burden Hours

Estimated Contractor Cost ($)

1

FHWA

TOP Survey

Highway users

Phone

Every 3-4 yrs

2,500

30

1,250

280,000

2

HOP

Work Zone

Public

Phone

Biannual

1,000

15

250

200,000

3

HOP

New Driver/Teacher

New drivers, driver ed teachers

Phone/web

Biannual

1,000

10

167

200,000

4

HSA

Ped/Bike Safety Products

State, local, public

Web/email

Every 2-3 yrs

5,000

15

1,250

100,000

5

HSA

Shared Use Paths

Joggers, pedestrians, bicyclists

Face-to-face/Web

Every 10 yrs

5,000

15

1,250

100,000

6

HRD

Public Roads Readers

Public Roads readers

Mail

Every 3 yrs

1,500

15

375

30,000

7

FHWA

Report Comment Cards

Report readers

Mail/Web

Each report

6,000

5

500

0

8

FHWA

Web Pages

Web page users

Web

Each use

6,000

5

500

0

9

HDA-NJ

Service Comment Card

Public

Web/mail

Periodically

100

5

8

0

10

HEP

Adds Up to Clean Air Survey

State, regional, local

Web/email/phone

Biannual

100

45

75

15,000

11

HEP

Adds Up to Clean Air Edu.

State, regional, local, public

Web

On-going

6,000

5

500

8,000

12

HEP

Partner – Realty

State, local, private

Web/phone

Annual

250

15

63

0

13

HEP

Partner – Advertising

State, local, private

Web/phone

Annual

250

15

63

0

14

HOP

Freight Access

Shippers, carriers, trade assoc.

Mail

Annual

600

15

150

50,000

15

HOP

Traffic Operations

State government

Email/phone

One-time

50

30

25

10,000

16

HOP

Weather Information

State, local government

Email/phone

One-time

200

20

67

30,000

17

HOP

MUTCD

Local government

Email/phone

One-time

100

30

50

0

18

HOP

HOP Products/Services

State, local, academia, private

Web/mail

Quarterly

1,000

10

167

0

19

HSA

State/Local Partner

State, local, tribal, private

Web

Every 3-4 yrs

1,500

20

500

75,000

20

HFL

Project Development

Federal, local government

Web

On-going

250

10

42

5,000

21

HFL

Completed Project

Federal, local government

Web

On-going

250

10

42

5,000

22

HFL

Program Administration

Federal local government

Web

Annual

100

10

17

5,000

23

HFL

Environ. Collaboration

Federal, state, interest groups

Web

On-going

350

15

88

15,000

24

HFL

Indian Reservation Road

Tribal governments

Web

Annual

100

10

17

5,000

25

HPC

NHI Technical Training

State, local, private

Web

Annual

200

10

33

20,000

26

HPC

LTAP/Tribal

State, local, tribal government

Mail

Annual

2,400

20

800

40,000

27

HRD

RD&T Products/Services

State, local, academia, private

Web/Email

Biannual

250

15

63

0

28

HRC

Quarterly TST

State, academia, private

Web

On-going

1,500

8

200

0

29

HRC

Construction Engineering

State government

Web

On-going

500

10

83

0

30

HRC

Hydraulics Engineering

State government

Web

On-going

500

12

100

0

31

HDA/HPC

State DOT/MPO Partner

State, local, federal, private

Web

Biannual

7,800

15

1,950

290,000

32

HDA-GA

GA Partner

State, local, federal, private

Phone/face-to-face

Biannual

30

45

23

0

33

HDA-ID

ID Partner

State, local, federal, tribal

Web/mail

Biannual

200

10

33

0

34

HDA-WY

WY Partner

State, local government

Face-to-face

Every 3 yrs

34

15

9

0

TOTAL


52,614


10,706

1,483,000



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