National Survey of WIC Participants

APPENDIX H
CALLBACK SCRIPT FOR NON-AGENCY RESPONDENTS

WIC PARTICIPANT TELEPHONE SURVEY
Public reporting burden for this collection of information is estimated to average 2 minutes per response, including
the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed,
and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person
is not required to respond to, a collection of information unless it displays a currently valid OMB control number.
Send comments regarding this burden estimate or any other aspect of this collection of information, including
suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Services, Office of
Research and Analysis, Room 1014, Alexandria, VA 22302 ATTN: PRA (0584-0484).

INITIAL CONTACT:
SCREENER
SA. NAME OF WIC PARTICIPANT SAMPLED…
SB. NAME OF RESPONDENT TO BE INTERVIEWED. THIS WILL BE A PARENT,
GUARDIAN OR FOSTER PARENT IF WIC
PARTICIPANT IS AN INFANT OR CHILD

_____________________

______________________

USE VERSION A IF Q-SA (SAMPLED PARTICIPANT) AND Q-SB (PERSON
INTEVIEWED) ARE THE SAME. THIS WILL BE ALL PREGNANT,
BREASTFEEDING OR POSTPARTUM PARTICIPANTS

 Contact made by Phone
 Non- Contact Reasons:
____ No Answer
____ Normal Busy
____ Answering Machine
____ Wrong Number
____ OTHER: RECORD___________________
1. Hello, may I speak to [RESPONDENT]______________?

 YES [WHEN R. IS REACHED, CONTINUE]
 NO [GET TIME AND DATE WHEN R. CAN BE REACHED. TERMINATE AND
FOLLOW UP AT SUGGESTED TIME AND DAY.]
2. This is ___________________ of Macro International calling on behalf of USDA’S WIC
program from which you are currently receiving food benefits. We are conducting a
confidential survey about what people like about WIC and how WIC can be improved. You
are under no obligation to answer any question, and you can end the interview at any time.
Page H-1

The interview takes approximately 25 minutes, and again, any information you give us will
be confidential. It is also important to stress that this will not affect the benefits you receive
from WIC.
3. May we continue?
___ ACCEPTANCE [MOVE TO SURVEY INSTRUMENT VERSION A OR B AS
APPROPRIATE. IF IN DOUBT ABOUT LANGUAGE ASK Q3A.]
___ REFUSAL [IF IN DOUBT ABOUT LANGUAGE ASK Q3A. OTHERWISE, SKIP TO
Q4.]
3A. IF POSSIBLE LANGUAGE DIFFICULTIES, ASK: May we continue in English?

 YES [MOVE TO SURVEY INSTRUMENT VERSION A OR B AS
APPROPRIATE.]
 NO [ASK “What language do you speak?” AND RECORD ANSWER. IF
QUESTION NOT UNDERSTOOD, ASK “Español?” OR OTHER LIKELY
LANGUAGE (AS PRECODED IN P2j) AND RECORD ANSWER. TELL R. YOU
WILL CALL BACK LATER.]
4. [REFUSALS:] This research is really important to the WIC program because they need to
hear feedback from people who use the program. We’re interviewing 2400 WIC
participants, including yourself, all around the country. Your name was randomly chosen
and your answers will be kept confidential and grouped with other people’s answers, so
neither the Food and Nutrition Service nor your local agency will ever know your specific
answers. Nothing you say will change your benefits. The survey shouldn’t take all that long.
You are not required to answer any question, and you can end the interview at any time. I’d
really like to do the survey now. However, if now is inconvenient, we could schedule a
different time. [PROBE: ADDRESS ANY CONCERNS RAISED.]
SEE IF R. WILL DO INTERVIEW NOW.
IF YES, GO BACK TO Q3; CHANGE TO ACCEPT, THEN CONTINUE.
IF NOT, SEE IF R. IS OPEN TO ANOTHER TIME/DATE AND NEGOTIATE AS
INTERVIEWER’S SCHEDULE PERMITS.
TIME___________ DATE _____________
IF R. STILL REFUSES, THANK & TERMINATE.

FOLLOW UP TELEPHONE CONTACT:

Page H-2

Version 1: Following inability to reach first time…
FU1. Hello, may I speak to [RESPONDENT]______________?
 YES [WHEN R. IS REACHED, STATE THAT YOU TRIED TO REACH THEM
PREVIOUSLY; THEN CONTINUE USING THE “INITIAL CONTACT” SCRIPT]

 NO [GET TIME AND DATE WHEN R. CAN MOST LIKELY BE REACHED
AND RECORD: TIME _______ , DATE_________ ]
Version 2: Following an earlier agreement to participate in survey…
FU2. Hello, may I speak to [RESPONDENT]______________?
 YES [WHEN R. IS REACHED, SAY: Hi. This is _________ with Macro
International. I spoke to you recently about helping out on the survey of the WIC
program. You indicated this would be a good time to talk. MOVE TO Q3 OF
“INITIAL CONTACT” SCRIPT.]

 NO [GET TIME AND DATE WHEN R. CAN MOST LIKELY BE REACHED.
TERMINATE.]
IN-HOME AUDIT CONFIRMATION CONTACT (ONE TO TWO DAYS PRIOR TO
APPOINTMENT):
H1. This is ___________________ of Macro International calling regarding our appointment to
complete an in-home portion of the Second National Survey of WIC recipients. I am just
calling to confirm our appointment on ___/___/______ (DATE) at ______(TIME) at your
residence. Just to make sure that I have your address correct, our records show that you live
at ________________________________________ (RESIDENCE)? Is this correct?
 YES. SAY: That’s great. I look forward to speaking with you on (DATE GIVEN) at
(TIME GIVEN). Thank you and have a great day.
 NO. SAY: I’m sorry, our records are incorrect. May I have the address at which we will
meet at the agreed time and date? _______________________________________
(ADDRESS)
 IF R. SUGGESTS RESCHEDULING APPOINTMENT, SAY: What time and day would
be more convenient for you? I can see I am going to be in the area on [LIST DATE/S].
Would that work for you? What time? [RECORD: TIME _______ , DATE________.
IF REFUSAL, MOVE TO Q4 OF “INITIAL CONTACT” SCRIPT.]
H2. Once again, I thank you for your time and cooperation. It is greatly appreciated.
(TERMINATE)

Page H-3