Biennial Review of Defense Agencies and DOD Field Activities

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2008-2009 Biennial Review	DD-DA& M(BI)2025
of Defense Agencies and DoD Field Activities

 

ID:	DLA01040001

You have been nominated to help us with the Biennial Review of Defense Agencies and DoD Field Activities. With your help, we'll be able to determine how well the products and services provided by agencies and field activities meet the needs of the organizations they serve. Each agency and activity has organized their mission into one or more business lines. You have been nominated as a person knowledgeable about the following business line:

Agency/Activity:	Defense Logistics Agency
Business Line:	Materiel Management/ Supply and Logistics Support/ Defense Supply Center Philadelphia, Subsistence (DSCP-S)

This business line includes these products and services:
--	Distribution support/ distribution depots- other services
--	Distribution support/ distribution depots- receipt, storage, and issuance of wholesale and retail materiel
--	Inventory control points- management and purchasing of consumable items, Prime Vendor and Virtual Prime Vendor Support Contract

 

Background  Questions

Choose one of the following that best describes your organization's relationship with the Defense Logistics Agency for this business line.
		Traditional
			They produce and deliver the product or service with minimal input from us.
		Support
			We give them our requirements, then they produce and deliver the product or service to us.
		Partner
			We work together jointly in defining, producing and delivering the product or service.
		Oversight
			We provide guidance or direction to this organization about the products or services.

DLA01040001

What is your main role in your organization's use of these products or services?
		Command
			One or more organizations under my control use products or services from this business line.
		Coordinator
			I coordinate my organization's use of products or services in this business line with the Defense Logistics Agency.
		Program Manager
			I manage missions or functions that use this product or service.
		Resource Manager
			I manage the support of mission functions that use this product or service.
		Direct Customer
			I work with a mission or mission support function that uses this product or service.
		Oversight
			I provide guidance or direction to the agency or activity, or I review their performance.
		None
			I have no relationship with my organization’s use of this product or service.

 

DLA01040001

Section 1. Tell us about your organization and this business line.

		Essential	Very important	Important	Somewhat important	Not Important	No opinion
1A.	How important is this product or service to your organization?

		Strong continuing need	Moderate continuing need	Slight continuing need	No continuing need	No opinion
1B.	How strong is your organization's continuing need for the products or services in this business line?

		Yes	No	I don't know
1C.	Does your organization pay for the products or services received from this business line?
1D.	Does your organization influence the level of funding for this business line?
1E.	Are these products or services available from another source?
1F.	If these products or services are available elsewhere, is this agency/activity your supplier of choice?
1G.	Are these products or services something that your organization could do better itself?
1H.	Are you aware of performance standards this agency or activity has for this business line?
1I.	If yes, have the performance standards been met?

 

Section 2. How satisfied are you with how Defense Logistics Agency responds to your organization in providing the products or services in this business line?

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Does Not Apply
2A.	Considers our issues
2B.	Resolves our issues
2C.	Understands our priorities
2D.	Follows our priorities
2E.	Knows our requirements
2F.	Meets our requirements

 

DLA01040001

Section 3. How satisfied are you with how Defense Logistics Agency coordinates with your organization?

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Does Not Apply
3A.	Opportunities for oversight
3B.	Opportunities for feedback
3C.	Input on budgets and resource allocation
3D.	Support from customer service representative
3E.	Support from dedicated liaison
3F.	Holding joint exercises
3G.	Having joint boards or panels
3H.	Other method
Specify other: _____________________________________________________________________________

 

Section 4. How satisfied are you with the overall quality of the products and services in this business line?

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Does Not Apply
4A.	Effectiveness (meets requirements)
4B.	Quality (is free of defects)
4C.	Efficiency (is easy to use)
4D.	Cost effectiveness (good value)
4E.	Timely (available when needed)

 

DLA01040001

Section 5. How satisfied are you with these specific products and services in the business line?

Note - please rate only those products and services you are familiar with.		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Cannot Judge
5A.	Inventory control points- management and purchasing of consumable items, Prime Vendor and Virtual Prime Vendor Support Contract
5B.	Distribution support/ distribution depots- receipt, storage, and issuance of wholesale and retail materiel
5C.	Distribution support/ distribution depots- other services

 

DLA01040001

Section 6. Please answer the following questions provided by Defense Logistics Agency 

How satisfied are you with:

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Does Not Apply
6A.	Checking status of requisitions
6B.	DLA automated data processing/computer support to provide customer information
6C.	Effectiveness in resolving problems
6D.	Information on how the costs of products and services are determined
6E.	Information on policies and procedures
6F.	Information on resolving backorders
6G.	Information on the costs of products and services
6H.	Information on the interrelationship between my military service and DLA
6I.	Information on training
6J.	Information on weapons systems support
6K.	Procedures for reporting discrepancies in products and services
6L.	Training on DLA support procedures
6M.	Weapons systems support

 

 

DLA01040001

Please give us your comments

 

Please elaborate if you said your organization could provide these products and services for itself:

 

 

 

 

Please elaborate on your organization's ability to provide these products and services for all of DoD:

 

 

 

 

Please elaborate if you can on any "very dissatisfied" answers:

 

 

 

 

Specific suggestions you have for improving particular products or services:

 

 

 

 

Related products or services that you would like to have provided:

 

 

 

 

Other comments:

 

 

 

Please continue...

 

DLA01040001

Results of the survey are confidential. Your ratings will only be reported combined with other respondents' ratings. If you would like your comments shared directly with no editing, please check the appropriate alternative below. Otherwise, any identifying information will be edited out before the comments are shared.
		You may share my comments directly with no editing.
		My comments contain no identifying information - they do not need to be edited.
		Please edit any identifying information out of my comments before sharing it with Defense Logistics Agency.

 

If you are not the person who this survey was addressed to, please tell us who you are.

Full name:	_______________________________________
Phone:	_______________________________________
Email:	_______________________________________

 

You may reply using the method that is most convenient for you.
-	Mail it in the enclosed envelope (Send to Westat, Room RA1136, 1650 Research Boulevard, Rockville, MD 20850)
-	Visit our Web site at {TBD} Use the Access code on your notification letter to complete the survey online.
Questions? Call us toll free: {TBD}

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