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HVRP Case Manager Survey
Introduction
We are conducting an effectiveness study of the Homeless Veterans Reintegration Program
(HVRP) in the Veterans Employment and Training Service (VETS). The purpose of this survey is
to get your perspective as a grantee on changes that have recently been introduced by VETS
and your interaction with DVOP and LVER representatives, as well as to better understand some
of the characteristics of your program and its participants. All of the information that you
provide will be used to inform the HVRP as to its effectiveness.
Questions for the survey begin on the next page. You may want to print out a hard copy of the
survey provided in the email sent to you so that you can gather any data or information that
you will need to answer questions. Once you have begun the survey, you can stop and return
at any time using the username and password provided to you via email. Please answer each
question as honestly and accurately as possible.
Thank you for your participation, and please contact Marissa Shuffler via email at
[email protected] or (703) 934-3662, or Kenneth Fenner via email at [email protected]
or (202) 693-4728 with any questions or comments.
Responses to this data collection will be used only for statistical purposes. The reports prepared
for this study will summarize findings across the sample and will not associate responses with a
specific district or individual. We will not provide information that identifies you or your district
to anyone outside the study team, except as required by law.
Public Burden Statement
Participation in this survey is voluntary. This survey should not be responded to unless a valid
OMB control number is displayed. Public reporting burden for this collection of information is
estimated to average 1.4 hours (84 minutes) per response, including the time for reviewing
instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. Send comments regarding this burden
or any other aspect of this collection of information including suggestions for reducing this
burden to the U.S. Department of Labor, The Office of the Assistant Director for Veterans'
Employment and Training, 200 Constitution Ave, N.W., Room S-1316, Washington, DC 20210
(phone: 202-693-4700).
Demographics
1) How long have you been employed by your organization?
Less than 1 year
1-5 years
6-10 years
Over 10 years
2) How long have you been in your current position?
Less than 1 year
1-5 years
6-10 years
Over 10 years
3) Please mark your level of experience in each of the following areas:
Job Training/Employment Services
Homelessness/Housing
Mental Health
Substance Abuse
Case Management/Benefits Counseling
0-2 years 3-5 years6-9 years10+ years
4) Please provide an average number of hours per week that you participate in the following
activities.
Participant outreach
Housing (i.e., emergency, transitional, long term)
Case Management
Mental health services/substance abuse services
Physical health services (i.e., medical, dental,
vision)
Legal services
Vocational aptitude assessment/ Employment
Development Plan (EDP) development
Occupational skills training
GED completion
Basic skills training (e.g., social skills)
Outreach to potential employers
Resume development
Job search/placement services
Career planning services
Follow-up support/aftercare
Other
Total Number of Hours Worked Per Week
(On Average)
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
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Intake & Assessment
5) Which of the following evaluation(s) do individuals go through during intake? (Mark all
that apply)
A psychosocial evaluation
An aptitude evaluation
A skills and interest evaluation
We do not conduct any evaluations during intake
Don’t Know/Not Sure
Other (please specify)
If you selected other, please specify
______________________________________________________________________
6) Approximately what percentage of clients that undergo intake are enrolled in your
organization’s employment services program?
____________________________________________________________%
7) For what reasons might an individual be denied intake into HVRP related activities at
your organization? (Mark all that apply)
Individual is/may be actively using drugs and/or alcohol
Individual has severe mental health issues
Client is unwilling to agree to or abide by program rules (e.g., mandatory counseling,
mandatory drug testing, job search requirements)
We do not deny anyone participation
Don't Know/Not Sure
Other (please specify)
If you selected other, please specify
______________________________________________________________________
8) How does your program determine a potential HVRP participant’s job readiness?
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
9) Is the determination of job readiness related to the decision to enroll the veteran
participant into the HVRP program?
Yes
No
Don’t Know/Not Sure
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10) When a potential HVRP participant is assessed as “not ready for employment,” describe
the process that the program uses to address specific barriers to employment.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
11) What is your participant to case manager ratio?
___________________________participants to 1 case manager
12) Where are clients typically living/staying while enrolled in your program? (Mark all that
apply)
In emergency shelter or transitional housing, provided by our organization
In emergency shelter or transitional housing, provided by a partner agency
In permanent supportive housing
In permanent housing (private market) with a subsidy
In permanent housing (private market) without a subsidy
Don’t Know/Not Sure
Other (please specify)
If you selected other, please specify
______________________________________________________________________
13) For clients that have a temporary living situation (e.g., emergency shelter, transitional
housing), is any assistance provided to help them locate permanent housing?
Yes, our organization helps clients locate and secure permanent housing.
Yes, a partner organization helps clients locate and secure permanent housing.
Clients are responsible for finding their own permanent housing.
Other (please specify)
If you selected other, please specify
______________________________________________________________________
14) Are any of the following employment service providers involved in the
intake/assessment process? (Mark all that apply)
Employment specialists who are employees of our organization
Disabled Veterans’ Outreach Program (DVOP) representatives
Local Veterans' Employment Representatives (LVERs)
None of the above
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15) If any of the above participate in the intake/assessment process, please describe how
their involvement is coordinated:
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
16) Outside of the DVOP and LVER, do case managers help HVRP participants access any
One Stop career center services?
Yes
No
Don't Know/Not Sure
17) Please describe how case managers aid participants in accessing these services.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
18) Please describe why case managers do not aid participants in accessing these services.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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DVOP/LVER Interaction
19) With how many of the following individuals does your organization have some type of
interaction?
Disabled Veterans Outreach Program (DVOP) ___________________________________
representative:
Local Veterans Employment Representatives ___________________________________
(LVER):
Employment specialists who are employed
___________________________________
directly by your organization:
20) What is your organization's proximity to DVOP(s)/LVER(s) with whom you interact?
Co-located (Full-time)
Co-located (Part-time)
Located in the same city
Not located in the same city but less than 20 miles apart
Located over 20 miles apart
Other (please specify)
If you selected other, please specify
______________________________________________________________________
21) In general, how frequently does your organization interact with DVOP(s)/LVER(s)?
Daily
2-3 times per week
Weekly
2-3 times per month
Monthly
A few times per year
Never
Other (please specify)
If you selected other, please specify
______________________________________________________________________
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22) How often does your organization interact with DVOP(s)/LVER(s) regarding each of the
following issues?
Basic skills (job seeking,
job readiness, soft skills)
Case management
Assessments (vocational)
Employment
Development Plan (EDP)
development
Job
development/Preparation
Potential employer
outreach
Job referrals
Participant follow
up/Retention
Daily
2-3 times
per week
Weekly
2-3 times
per month
Monthly
A few
times a
year
Never
23) How would you rate the responsiveness of the DVOP(s)/LVER(s) working with your
organization?
Completely Unresponsive
Somewhat Unresponsive
Neither Responsive nor Unresponsive
Somewhat Responsive
Completely Responsive
Not Applicable
24) How could the DVOP(s)/LVER(s) be more responsive to your organization's needs?
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
25) What are your expectations of a DVOP/LVER? (For example, what do you believe are or
should be the duties and responsibilities of a DVOP/LVER?)
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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26) Does your organization set goals for the DVOP(s)/LVER(s)?
Yes
No
Don't Know/Not Sure
27) Please rate how well the DVOP(s)/LVER(s) are meeting your expectations.
Not At All Meeting Expectations
Moderately Meeting Expectations
Completely Meeting Expectations
Not Applicable
28) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
29) How would you define an effective DVOP/LVER?
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
30) Based on your definition, please rate the effectiveness of the DVOP(s)/LVER(s) with
whom your organization interacts.
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Somewhat Effective
Very Effective
31) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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32) Do the DVOP(s)/LVER(s) working with your organization provide access to training and
technical assistance resources for your HVRP participants?
Yes
No
Don't Know/Not Sure
Not Applicable
33) How would you rate the effectiveness/usefulness of training and technical assistance
resources provided by the DVOP(s)/LVER(s)?
Very Ineffective/Not Useful
Somewhat Ineffective/Not Useful
Neither Ineffective nor Effective
Somewhat Effective/Useful
Very Effective/Useful
34) Are the DVOP(s)/LVER(s) assigned to your organization involved in team building with
your staff?
Yes
No
Don't Know/Not Sure
35) How would you rate the effectiveness of the DVOP(s)/LVER(s) in team building with
your staff to address participants' barriers to employment?
Very Ineffective
Somewhat Ineffective
Neither Ineffective Nor Effective
Somewhat Effective
Very Effective
Not Applicable
36) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
37) Do the DVOP(s)/LVER(s) provide job leads?
Yes
No
Don't Know/Not Sure
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38) How would you rate the effectiveness/usefulness of the job leads provided by the
DVOP(s)/LVER(s)?
Very Ineffective/Not Useful
Somewhat Ineffective/Not Useful
Neither Ineffective nor Effective
Somewhat Effective/Useful
Very Effective/Useful
Not Applicable
39) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
40) How would you rate the quality of job leads provided by the DVOP(s)/LVER(s)?
Poor Quality
Moderate Quality
High Quality
Not Applicable
41) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
42) How would you rate the DVOP(s)/LVER(s)' effectiveness in building partnerships with
local employers?
Very Ineffective
Somewhat Ineffective
Neither Ineffective nor Effective
Somewhat Effective
Very Effective
Not Applicable
43) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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Common Measures
44) To what extent did you notice a change in your program's employment or retention
outcomes following the introduction of the Common Measures reporting method?
To a great extent
To some extent
Not at all
I don't know
45) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
46) To what extent has the introduction of Common Measures affected the actual number of
participants receiving training?
To a great extent
To some extent
Not at all
I don't know
47) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
48) To what extent has the introduction of Common Measures affected the actual number of
participants placed in employment?
To a great extent
To some extent
Not at all
I don't know
49) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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50) To what extent has the introduction of Common Measures affected your organization's
ability to provide services to homeless veterans?
To a great extent
To some extent
Not at all
I don't know
51) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
52) In which of the following areas have you implemented changes to your program due to
the introduction of Common Measures? (Mark all that apply)
Participant data/Information collection
Administration
Fund allocation
Assessment/Intake
Job training and skill building
GED/Certificate attainment
Literacy attainment
Follow up or job retention services
No changes
Other (please specify)
If you selected other, please specify
______________________________________________________________________
53) If your organization has made changes in any of the above areas due to the introduction
of Common Measures, please briefly explain what changes were made and why.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
54) To what extent has the introduction of Common Measures affected the way your
organization collects information about participants?
To a great extent
To some extent
Not at all
I don't know
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55) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
56) To what extent has the introduction of Common Measures resulted in additional burden
on your organization in any way?
To a great extent
To some extent
Not at all
I don't know
57) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
58) To what extent has the introduction of Common Measures impacted your organization's
financial resources?
To a great extent
To some extent
Not at all
I don't know
59) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
60) To what extent has the introduction of Common Measures affected perceptions of staff
performance?
To a great extent
To some extent
Not at all
I don't know
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61) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
62) To what extent has the introduction of Common Measures affected the morale in your
organization?
To a great extent
To some extent
Not at all
I don't know
63) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
64) To what extent has the introduction of Common Measures affected any of your
organization's practices or policies?
To a great extent
To some extent
Not at all
I don't know
65) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
66) To what extent do current reporting tools and processes accurately assess your
organization's retention and employment outcomes?
To a great extent
To some extent
Not at all
I don't know
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67) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
68) To what extent has the new requirement that all participants must be exited by the end
of the grantee's period of performance affected your retention and employment outcomes?
To a great extent
To some extent
Not at all
I don't know
69) Please explain why you chose this rating.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
70) Please provide feedback for improving the Common Measures reporting system. These
could include recommendations for improving how data is collected, successful methods for
collecting required data utilized by your organization, or any additional data that is not
currently collected but should be incorporated into Common Measures.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
71) Are there any other Department of Labor programmatic changes that have affected your
organization? If so, please explain.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
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Additional Information
72) FIRST YEAR GRANTEES: Please provide insight on specific challenges you face.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
73) All OTHER GRANTEES: What advice would you like to pass on to new grantees?
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
74) OPTIONAL: Please provide any additional comments or suggestions that may be useful
to understanding the effectiveness of the HVRP.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
75) Please provide feedback regarding the structure of the survey questions, difficulty in
completing particular questions, appropriateness of answer options, or any other
information that will be useful for future versions of the survey.
_____________________________________________________________________________________
_____________________________________________________________________________________
__________________________________________________
Thank you for your participation!
Please contact Marissa Shuffler at [email protected] with any additional questions or concerns.
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| File Type | application/pdf |
| File Title | Microsoft Word - Case Manager_1.23.09.doc |
| Author | 13012 |
| File Modified | 2009-01-23 |
| File Created | 2009-01-23 |