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HVRP Employment Services Director Survey
Introduction
We are conducting an effectiveness study of the Homeless Veterans Reintegration
Program (HVRP) in the Veterans Employment and Training Service (VETS). The purpose
of this survey is to get your perspective as a grantee on changes that have recently
been introduced by VETS and your interaction with DVOP and LVER representatives, as
well as to better understand some of the characteristics of your program and its
participants. All of the information that you provide will be used to inform the HVRP as
to its effectiveness.
Questions for the survey begin on the next page. You may want to print out a hard copy
of the survey provided in the email sent to you so that you can gather any data or
information that you will need to answer questions. Once you have begun the survey,
you can stop and return at any time using the username and password provided to you
via email. Please answer each question as honestly and accurately as possible.
Thank you for your participation, and please contact Marissa Shuffler via email at
[email protected] or (703) 934-3662, or Kenneth Fenner via email at
[email protected] or (202) 693-4728 with any questions or comments.
Responses to this data collection will be used only for statistical purposes. The reports
prepared for this study will summarize findings across the sample and will not associate
responses with a specific district or individual. We will not provide information that
identifies you or your district to anyone outside the study team, except as required by
law.
Public Burden Statement
Participation in this survey is voluntary. This survey should not be responded to unless a
valid OMB control number is displayed. Public reporting burden for this collection of
information is estimated to average 1.4 hours (84 minutes) per response, including the
time for reviewing instructions, searching existing data sources, gathering and
maintaining the data needed, and completing and reviewing the collection of
information. Send comments regarding this burden or any other aspect of this collection
of information including suggestions for reducing this burden to the U.S. Department of
Labor, The Office of the Assistant Director for Veterans' Employment and Training, 200
Constitution Ave, N.W., Room S-1316, Washington, DC 20210 (phone: 202-693-4700).
Demographics
1) How long have you been employed by your organization?
Less than 1 year
1-5 years
6-10 years
Over 10 years
2) How long have you been in your current position?
Less than 1 year
1-5 years
6-10 years
More than 10 years
3) Please mark your level of experience in each of the following areas (gained from
both current and previous employment):
0-2 Years3-5 Years 6-9 Years10+ Years
Job readiness/Skills assessments
Job training/Employment services
Homelessness/Housing
Disabilities
Mental health
Substance abuse
Case management/Benefits counseling
Business administration
Organizational leadership
4) Please provide an average number of hours per week that you participate in the
following activities:
Participant outreach and recruitment
Housing (i.e., emergency, transitional, long
term)
Case management (e.g., meeting with
participant, conducting follow up calls,
paperwork)
Mental health services/Substance abuse
services
Physical health services (i.e., medical,
dental, vision)
Legal services
Job readiness/Vocational aptitude
assessment/Employment Development Plan
(EDP) development
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
2
Occupational skills training
GED attainment and/or completion
Basic skills training (e.g., literacy, work ethic,
social skills)
Outreach to potential employer partners
Resume development
Job search/Placement services
Career planning services
Follow up support/Aftercare
Marketing HVRP services
Writing reports and other documentation
Other (Please describe below)
Total Number of Hours Worked Per
Week (On Average)
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
5) If you selected other, please specify:
____________________________________________________________
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Employment Services
6) Once a veteran is enrolled in the HVRP program, please select which of the
following methods are utilized by case managers and employment/training
specialists (which may or may not include DVOP/LVER representatives) to coordinate
their services.
(Mark all that apply)
Automated case file management
Document imaging services
Job readiness/Skill assessments (online or paper-based)
Basic skills training
HVRP Orientation and Expectations session
Development of formal employment development plan (EDP)
Vocational interests assessments
Don't Know/Not Sure
Other (please specify)
If you selected other, please specify
______________________________________________________________________
7) When does your program develop an HVRP participant's employment
development plan (EDP) or program equivalent?
Before enrollment in the HVRP program
Immediately upon enrollment into the HVRP program before skills assessments
After skills assessments are complete
Other (please specify)
If you selected other, please specify
______________________________________________________________________
8) When is an HVRP participant's EDP updated? (Mark all that apply)
On a weekly basis regardless of status
On a monthly basis regardless of status
Upon completion of skill assessments
Upon enrollment of training
Upon completion of training
Upon entering employment
Other (please specify)
If you selected other, please specify
______________________________________________________________________
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9) Which of the following are included in your HVRP participants' EDPs or program
equivalents? (Mark all that apply)
An assessment of skill deficits
Vocational interest testing
An assessment of services needed
Specific services planned
Referrals planned
Benefits to be achieved as a result of program participation
Stipulations around check-ins and other measures to ensure EDP is still current and
relevant
Other (please specify)
If you selected other, please specify
______________________________________________________________________
10) Using data from your most recent program year, please estimate the percentage
of clients accepted into your program that are referred to each of the following
program components immediately following the assessment process.
(It is expected that this may not necessarily add up to 100%, as some participants
may be referred to one or more programs at the same time)
Referred directly to a job coach for job
search and placement:
Referral to local One Stop Career
Center/Workforce Office:
GED attainment:
2- or 4-year education program or technical
school:
Certificate program for occupational or
technical skills training:
Subsidized employment/On-the-job training:
Other (Please specify below):
___________________________________%
___________________________________%
___________________________________%
___________________________________%
___________________________________%
___________________________________%
___________________________________%
11) If you selected other, please specify:
____________________________________________________________
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12) Of the following, which are the most effective ways for your program to identify,
secure, and maintain strong relationships with potential employers and/or employers
who have hired HVRP participants? (Mark all that apply)
Alumni outreach programs
Employer recognition programs
Periodic performance reviews
Participation on local business roundtables
Cold calls to potential employer partners
Occupational research (e.g., research on industry growth trends)
Other (please specify)
If you selected other, please specify
______________________________________________________________________
13) Does your program systematically identify any of the following in your area?
(Mark all that apply)
Emerging growth industries
Emerging occupations
New employers
None
Don't Know/Not Sure
14) If you selected one or more options in the previous question, please explain the
identification process for each option.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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Training
15) When does your program assess an HVRP participant's training needs?
During initial intake
During the development of a participant's EDP
Don't know/Don't assess
Other (please specify)
If you selected other, please specify
______________________________________________________________________
16) What pre-employment preparation does your HVRP provide? (Mark all that
apply)
supervisors)
Resume writing assistance/classes
Job interview preparation
Classes on how to identify job leads
Soft skills development classes (e.g., getting along with co-workers, responding to
Other (please specify)
If you selected other, please specify
______________________________________________________________________
17) To what extent does your organization have difficulty meeting the training
requirements/goals within the grant?
To a great extent
To some extent
Not at all
Don't know/Not sure
18) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
19) Please describe how guidance from the VETS National Office can be more helpful
in your efforts.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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20) Which of the following methods do you utilize to ensure the quality of your
training service providers? (Mark all that apply)
Review completion rates
Review placement rates
Collect participant feedback using training evaluation forms or other measures
Conduct on-site reviews of training
None
Other (please specify)
If you selected other, please specify
______________________________________________________________________
21) Does your training provider(s) offer any of the following incentives for your
organization? (Mark all that apply)
No incentives are offered
Job placement assistance for participants
Group discounts
Transportation vouchers or discounts
Other (please specify)
If you selected other, please specify
______________________________________________________________________
22) Please provide recommendations on how the HVRP program can maximize the
benefits that participants receive through their training experiences.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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Retention & Follow Up
23) Which of the following job retention services are provided by your organization?
(Mark all that apply)
Assistance with benefit issues (e.g., helping clients apply for transitional benefits or
resolve eligibility or benefit issues related to public assistance, food stamps, \
Medicaid, child care, housing)
Group counseling/workshops (e.g., budgeting and life skills management,
anger/stress management, workplace behavior)
Individual counseling/guidance
Service referrals (e.g., health care, child care, education programs)
Provision of WOTC, federal bonding, and/or tax information
Continuing education or skills training
Employee advocacy in the workplace (i.e., conflict resolution, employer mediation,
job site accommodation)
We do not provide job retention services
Other (please specify)
If you selected other, please specify
______________________________________________________________________
24) Once placed in employment, for what length of time do participants receive
follow up support/job retention services? (Mark only one option)
1-3 months
4-6 months
7-9 months
10-12 months
>12 months
We do not provide job retention services
Other (please specify)
If you selected other, please specify
______________________________________________________________________
25) After job placement, and before the required follow-up activities, does your
program implement any additional preventive or supportive service programs to
ensure that the HVRP participant remains successfully employed?
Yes
No
Don't Know/Not Sure
26) IF YES: Please describe the program(s):
____________________________________________________________
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27) Which of the following strategies are used by your program to maintain contact
with program participants after placement? (Mark all that apply)
Alumni programs
Grantee newsletter
Employer contact
Regularly scheduled participant contact
Incentive programs (e.g., clothing, transportation vouchers)
Agreement upon placement that participants will provide updates
None
Other (please specify)
If you selected other, please specify
______________________________________________________________________
28) Does your program incorporate any form of direct employer contact to assist in
determining your follow up?
Yes
No
Don't Know/Not Sure
29) IF YES: Please explain the process:
____________________________________________________________
30) Please describe any factors that you believe may be contributing to exceeding or
not meeting your program's retention goals.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
31) Does your program have an agreement either through the DVOP/LVER working
with the program or through another employment and training representative with
the State Employment Services Agency to track HVRP job placements through
unemployment insurance (UI) data?
Yes
No
Don't Know/Not Sure
32) Please describe how the agreement was developed and maintained:
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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33) Please describe what you do use to track HVRP job placements instead of UI
data.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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DVOP/LVER Interaction
34) With how many of the following individuals does your organization have some
type of interaction?
Disabled Veterans Outreach Program (DVOP) ___________________________________
representative:
Local Veterans Employment Representatives ___________________________________
(LVER):
Employment specialists who are employed
___________________________________
directly by your organization:
35) What is your organization's proximity to DVOP(s)/LVER(s) with whom you
interact?
Co-located (Full-time)
Co-located (Part-time)
Located in the same city
Not located in the same city but less than 20 miles apart
Located over 20 miles apart
Other (please specify)
If you selected other, please specify
______________________________________________________________________
36) In general, how frequently does your organization interact with
DVOP(s)/LVER(s)?
Daily
2-3 times per week
Weekly
2-3 times per month
Monthly
A few times per year
Never
Other (please specify)
If you selected other, please specify
______________________________________________________________________
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37) How often does your organization interact with DVOP(s)/LVER(s) regarding each
of the following issues?
Daily
Basic skills (job seeking,
job readiness, soft skills)
Case management
Assessments
(vocational)
Employment
Development Plan (EDP)
development
Job
development/Preparation
Potential employer
outreach
Job referrals
Participant follow
up/Retention
2-3 times Weekly
per week
2-3 times
per
month
Monthly
A few
times a
year
Never
38) How would you rate the responsiveness of the DVOP(s)/LVER(s) working with
your organization?
Completely Unresponsive
Somewhat Unresponsive
Neither Responsive nor Unresponsive
Somewhat Responsive
Completely Responsive
39) How could the DVOP(s)/LVER(s) be more responsive to your organization's
needs?
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
40) What are your expectations of a DVOP/LVER? (For example, what do you believe
are or should be the duties and responsibilities of a DVOP/LVER?)
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
13
41) Does your organization set goals for the DVOP(s)/LVER(s)?
Yes
No
Don't Know/Not Sure
42) Please rate how well the DVOP(s)/LVER(s) are meeting your expectations.
Not At All Meeting Expectations
Moderately Meeting Expectations
Completely Meeting Expectations
43) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
44) How would you define an effective DVOP/LVER?
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
45) Based on your definition, please rate the effectiveness of the DVOP(s)/LVER(s)
with whom your organization interacts.
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Somewhat Effective
Very Effective
46) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
47) Do the DVOP(s)/LVER(s) working with your organization provide access to
training and technical assistance resources for your HVRP participants?
Yes
No
Don't Know/Not Sure
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48) How would you rate the effectiveness/usefulness of training and technical
assistance resources provided by the DVOP(s)/LVER(s)?
Very Ineffective/Not Useful
Somewhat Ineffective/Not Useful
Neither Ineffective nor Effective
Somewhat Effective/Useful
Very Effective/Useful
Not Applicable
49) Are the DVOP(s)/LVER(s) assigned to your organization involved in team
building with your staff?
Yes
No
Don't Know/Not Sure
50) How would you rate the effectiveness of the DVOP(s)/LVER(s) in team building
with your staff to address participants' barriers to employment?
Very Ineffective
Somewhat Ineffective
Neither Ineffective Nor Effective
Somewhat Effective
Very Effective
Not Applicable
51) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
52) Do the DVOP(s)/LVER(s) provide job leads?
Yes
No
Don't Know/Not Sure
53) How would you rate the effectiveness/usefulness of the job leads provided by
the DVOP(s)/LVER(s)?
Very Ineffective/Not Useful
Somewhat Ineffective/Not Useful
Neither Ineffective nor Effective
Somewhat Effective/Useful
Very Effective/Useful
Not Applicable
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54) Please explain why you chose this rating.
____________________________________________________________
55) How would you rate the quality of job leads provided by the DVOP(s)/LVER(s)?
Poor Quality
Moderate Quality
High Quality
Not Applicable
56) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
57) How would you rate the effectiveness of the DVOP(s)/LVER(s) ability to build
partnerships with local employers?
Very Ineffective
Somewhat Ineffective
Neither Ineffective nor Effective
Somewhat Effective
Very Effective
Not Applicable
58) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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Common Measures
59) To what extent did you notice a change in your program's employment or
retention outcomes following the introduction of the Common Measures reporting
method?
To a great extent
To some extent
Not at all
I don't know
60) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
61) To what extent has the introduction of Common Measures affected the actual
number of participants receiving training?
To a great extent
To some extent
Not at all
I don't know
62) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
63) To what extent has the introduction of Common Measures affected the actual
number of participants placed in employment?
To a great extent
To some extent
Not at all
I don't know
64) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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65) To what extent has the introduction of Common Measures affected your
organization's ability to provide services to homeless veterans?
To a great extent
To some extent
Not at all
I don't know
66) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
67) In which of the following areas have you implemented changes to your program
due to the introduction of Common Measures? (Mark all that apply)
Participant data/Information collection
Administration
Fund allocation
Assessment/Intake
Job training and skill building
GED/Certificate attainment
Literacy attainment
Follow up or job retention services
No changes
Other (please specify)
If you selected other, please specify
______________________________________________________________________
68) If your organization has made changes in any of the above areas due to the
introduction of Common Measures, please briefly explain what changes were made
and why.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
69) To what extent has the introduction of Common Measures affected the way your
organization collects information about participants?
To a great extent
To some extent
Not at all
I don't know
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70) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
71) To what extent has the introduction of Common Measures resulted in additional
burden on your organization in any way?
To a great extent
To some extent
Not at all
I don't know
72) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
73) To what extent has the introduction of Common Measures impacted your
organization's financial resources?
To a great extent
To some extent
Not at all
I don't know
74) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
75) To what extent has the introduction of Common Measures affected perceptions
of staff performance?
To a great extent
To some extent
Not at all
I don't know
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76) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
77) To what extent has the introduction of Common Measures affected the morale in
your organization?
To a great extent
To some extent
Not at all
I don't know
78) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
79) To what extent has the introduction of Common Measures affected any of your
organization's practices or policies?
To a great extent
To some extent
Not at all
I don't know
80) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
81) To what extent do current reporting tools and processes accurately assess your
organization's retention and employment outcomes?
To a great extent
To some extent
Not at all
I don't know
20
82) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
83) To what extent has the new requirement that all participants must be exited by
the end of the grantee's period of performance affected your retention and
employment outcomes?
To a great extent
To some extent
Not at all
I don't know
84) Please explain why you chose this rating.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
85) Please provide any suggestions you have for improving the Common Measures
reporting system. These could include recommendations for improving how data is
collected, successful methods for collecting required data utilized by your
organization, or any additional data that is not currently collected but should be
incorporated into Common Measures.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
86) Are there any other Department of Labor programmatic changes that have
affected your organization? If so, please explain.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
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Additional Information
87) FIRST YEAR GRANTEES: Please provide insight on specific challenges you face.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
88) All OTHER GRANTEES: What advice would you like to pass on to new grantees?
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
89) OPTIONAL: Please provide any additional comments or suggestions that may be
useful to understanding the effectiveness of the HVRP.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
90) Please provide feedback regarding the structure of the survey questions,
difficulty in completing particular questions, appropriateness of answer options, or
any other information that will be useful for future versions of the survey.
_______________________________________________________________________________
_______________________________________________________________________________
______________________________________________________________
Thank you for your participation!
Please contact Marissa Shuffler at [email protected] with any additional questions or
concerns.
22
| File Type | application/pdf |
| File Title | Microsoft Word - Employment Services Director_1.23.09.doc |
| Author | 13012 |
| File Modified | 2009-01-23 |
| File Created | 2009-01-23 |