Department of Veterans Affairs Memorandum
Date: December 5, 2008
From: Cynthia Harvey-Pryor, VHA OMB Clearance Liaison (19E1)
Subj.: Request for OMB Approval; Federal Recovery Coordination Program (FRCP) Patient and Caregiver Satisfaction Surveys
To: VA OMB clearance Officer (0051RB))
The FRCP requests permission to conduct two satisfaction surveys; one administered to veterans enrolled in the program and one administered to their primary caregiver.
a. POINT OF CONTACT for the FRCP and these surveys is:
Karen Guice, MD, MPP
Executive Director, FRCP
202-461-4839
PURPOSE: To assess awareness of the FRC program; measure the overall satisfaction with and effectiveness of the program, the FRC and the recovery plan; identify the specific reasons for which a veteran or caregiver seeks assistance from the FRC; and identify the ways in which veterans’ and caregivers’ interact with the FRC. The survey results will be used to: 1) identify measures for evaluating customer service; 2) improve communications; 3) identify common problem areas; 4) identify areas were additional information from VA would assist veteran and caregiver decisions.
BURDEN:
Data Collection Activity |
Number of Respondents |
Response Frequency |
Estimated Response Time |
Estimated Annual Burden Hours |
Veteran Survey |
200 |
1 |
15 minutes (0.25 hours) |
50 hours |
Primary Caregiver Survey |
200 |
1 |
15 minutes (0.25 hours) |
50 hours |
TOTAL |
100 hours |
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| File Type | application/msword |
| File Title | Department of Veterans Affairs |
| Author | Karen Guice, MD, MPP |
| Last Modified By | cynthia harvey-pryor |
| File Modified | 2008-12-19 |
| File Created | 2008-12-19 |