HUD-9908 Housing Counseling Client Survey

Housing Counseling
Client Survey

OMB Approval No. 2502-0261
(Exp. 2/28/2009)

U.S. Department of Housing
and Urban Development
Office of Housing
Federal Housing Commissioner

Public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions,
searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. This agency
may not conduct or sponsor, and a person is not required to respond to, a collection information unless that collecton displays a valid OMB control number.
This information is collected in connection with HUD’s Housing Counseling Program, and will be used by HUD to determine that the grant applicant meets
the requirements of the Notice of Funding Availability (NOFA) and to assign points for awarding grant funds on a competitive and equitable basis. The
information is required to obtain funding under Section 106 of the Housing and Community Development Act of 1974. The information is considered sensitive
and is protected by the Privacy Act which requires the records to be maintained with appropriate administrative, technical and physical safeguards to ensure their
security and confidentiality.
Counseling Agency Name and Address (completed by HUD office)

1. When you first went to the counseling agency, what kind of client were
you? Check as many boxes as apply to you.
was renting housing

behind on rent payments

wanted to rent housing

current on rent payments

landlord problem

being evicted

employed

unemployed

wanted to buy housing

buying a house or condominium

mortgage was current

mortgage payments delinquent

homeowner interested in taking equity out of home

6. Was the setting in which the counseling was conducted a private one so
that other persons could not hear your conversation?
Yes

7. If you wanted rental housing, did the counselor discuss HUD rental
housing programs for which you might be eligible?
Yes

a receptionist

a counselor

No

If “Yes,” did the counselor explain that the charge would be based on a
sliding scale and determined by your income?
Yes

3. Did the person who counseled you do any of the following to help you.
Check as many boxes as apply to you.

No

8. Did the agency charge you for their services?
Yes

2. Who interviewed you when you first went to the agency?

No

No

If “Yes,” did you consider the charge to be:
reasonable

too high

helped you develop a plan to meet your housing needs
suggested that you join a group counseling session
referred you to other community agencies who could help you
made recommendations to you about what you could do to solve
your housing problem
got in touch with your landlord or mortgage company to work out a
plan for you to pay your back rent or past due mortgage payment
got in touch with your creditors to work out a plan for you to pay your
debts
4. If you own your house and are delinquent on your mortgage payments,
did the agency do or recommend any of the following actions?
any agreement with your mortgage company

9. Did you participate in any group counseling sessions?
Yes

No

If “Yes,” did you find the sessions helpful?
Yes

No

10. Was the counseling agency open during hours when it was convenient for
you to obtain counseling?
Yes

No

If you answered “No,” please indicate the hours when the agency was
open to assist you.
Opened

Closed

a deed-in-lieu of a foreclosure of your mortgage
that you sell your house and obtain rental housing

11. If you want further counseling, will you:
go back to the same agency

go to another agency

If you checked “go to another agency,” please tell us why.
5. Did your counselor impress you as a person who knew what he or she was
doing?
Yes

Previous edition is obsolete

No

form HUD-9908 (03/2002)
ref Handbook 7610.1