Commercial Service Focus Groups and Qualitative Client Interviews

Forms and Documents

Document Name	Status
0625.0254.SuppStmt.042909.doc Supporting Statement A	2009-04-30

IC Document Collections

IC ID	Document Title	Status
3910	Client Needs Segmentation Other-Discussion guide	Modified
188956	Investigation of Client Satisfaction Trends Other-Interviewer question guide	New
188955	Service Enhancement Research Other-Interviewer question guide	New

ICR Details

OMB Control No: 0625-0254	ICR Reference No: 200904-0625-001
Status: Historical Active	Previous ICR Reference No: 200509-0625-001
Agency/Subagency: DOC/ITA	Agency Tracking No:
Title: Commercial Service Focus Groups and Qualitative Client Interviews
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/16/2009
	Date Received in OIRA: 04/30/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2012	36 Months From Approved	07/31/2009
Responses	108	0	96
Time Burden (Hours)	93	0	192
Cost Burden (Dollars)	0	0	0

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Abstract: ITA currently collects quantitative client satisfaction data and wishes to continue to supplement this data with descriptive qualitative data. ITA plans to collect qualitative client satisfaction data to: investigate client satisfaction trends, obtain an understanding of the exporting needs of various exporter segments and obtain opinions on service improvements.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 76614	12/17/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 19524	04/29/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Service Enhancement Research
Investigation of Client Satisfaction Trends
Client Needs Segmentation

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	108	96	0	12	0	0
Annual Time Burden (Hours)	93	192	0	-99	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: The program burden was reduced because some 2 hour focus group discussions were replaced with 45 minute personal interviews and reduced the time for remaining focus groups from 2 hours to an average of 75 minutes by streamlining the discussion topics.

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Annual Cost to Federal Government: $4,325

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2009

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