Presidential Libraries Museum Visitor Survey

Presidential Libraries Patron Experience Survey

Page 7

MUSEUM VISITORS

Thank you for sharing your opinions on your visit to the museum at the Roosevelt Library. Your answers will help us understand your experience and to evaluate where we are doing well and where there is room for improvement.

All of your responses are for research purposes only.

1. Which of the following affected your decision to visit the museum at the Roosevelt Library? Please select all that apply.

 Web site (Please specify: )

 Another Presidential Library (Please specify: )

 National Archives in Washington, DC

 Word of mouth

 Newspaper/Magazine

 TV

 Radio

 Brochures/Rack cards/Travel guides (such as AAA)

 Street banners, road signs, and billboards

 Information at your hotel

 Information from a convention and visitors bureau

 Availability of a tour bus

 Attendance at a special event

 Other (Please specify: )

2. What did you expect to see before you visited the museum at the Roosevelt Library? Please select all that apply.

 Exhibits about the president

 Exhibits about American history

 Documents and artifacts related to the president

 A traveling/temporary exhibit (Please specify: )

 Books or other library materials

 A temporary or traveling exhibit

 A special event at the library/museum

 Photographs and audio/visual material related to the president and his family

 Interactive exhibits

 Other (Please specify: )

3. Would you say that your visit to the museum at the Roosevelt Library did not meet, met or exceeded your expectations?

 Exceeded my expectations  Met my expectations  Did not meet my expectations

4. What were the chief things you wanted to learn more about or see at the Franklin D. Roosevelt Presidential Library and Museum? Please select all that apply and number your selections in the order of importance.

 FDR’s life and career

 Eleanor Roosevelt’s life and career

 What life was like in America during the Great Depression and New Deal years

 FDR’s leadership at home and abroad during World War II

 To see rare original documents

 To see artifacts that belonged to FDR and Eleanor Roosevelt

 Other (Please specify as many subjects as you wish: ­­­­ )

5. For the following questions, please focus solely on your impressions and experiences with the museum exhibits. How well does each of the following statements describe your recent experience at the museum at the Roosevelt Library?

	STRONGLY AGREE	AGREE	NEITHER AGREE NOR DISAGREE	DISAGREE	STRONGLY DISAGREE	NOT APPLICABLE
I learned something I did not know before.						
The exhibits presented the President and his Administration in a balanced manner.						
	STRONGLY AGREE	AGREE	NEITHER AGREE NOR DISAGREE	DISAGREE	STRONGLY DISAGREE	NOT APPLICABLE
I now have a better understanding of the President and his Administration.						
The introductory film and the exhibits provided me with an understanding of the life and times of this president.						
The exhibits helped me connect historic events to those of the present.						
The visit made me feel personally connected to the President.						
The exhibits provided a positive learning experience for the child(ren) I visited with.						

6. Please rate your satisfaction with the following in regards to your recent visit to the Roosevelt Library’s collections or exhibits including the presidential home or grave site.

	VERY SATISFIED	SOMEWHAT SATISFIED	NEITHER SATISFIED NOR DISSATISFIED	SOMEWHAT DISSATISFIED	VERY DISSATISFIED	NOT APPLICABLE
The amount of information about the President						
The amount of information about the First Lady and/or President’s family						
The amount of information about American history/democracy						
The variety of artifacts and documents used in the exhibits						
The variety of interactive/electronic exhibits						
The quality of the museum experience in comparison to other museums you have enjoyed						

7. Please rate your satisfaction with the following in regards to your recent visit to the Roosevelt Library’s collections or exhibits including the presidential home or grave site.

	VERY SATISFIED	SOMEWHAT SATISFIED	NEITHER SATISFIED NOR DISSATISFIED	SOMEWHAT DISSATISFIED	VERY DISSATISFIED	NOT APPLICABLE
Wait time to see the exhibit(s)						
Written information about the exhibits (booklets, brochures, pamphlets etc.)						
The flow of the exhibit						
Exhibit layout/presentation						
Quantity of interactive exhibits						
Quality of interactive exhibits						
Labels and informational signage in the exhibits						
	VERY SATISFIED	SOMEWHAT SATISFIED	NEITHER SATISFIED NOR DISSATISFIED	SOMEWHAT DISSATISFIED	VERY DISSATISFIED	NOT APPLICABLE
How well the interactive/electronic exhibits were working						
Exhibit lighting						
Places to rest and reflect						
The tour guide/volunteers						

8. Again, thinking about your most recent experience at the museum at the Roosevelt Library overall, please rate how satisfied you were with each of the following.

	VERY SATISFIED	SOMEWHAT SATISFIED	NEITHER SATISFIED NOR DISSATISFIED	SOMEWHAT DISSATISFIED	VERY DISSATISFIED	NOT APPLICABLE
Directions/Signage directing you to the library & museum						
Parking						
Admission fee						
Admission process						
Friendliness of the staff						
Accessibility of the building and exhibit space						
Selection of items in the gift shop/store						
The museum restaurant/ café						
Crowdedness						
Accessibility of the restrooms						

10. How satisfied were you with your experience overall at the museum at the Roosevelt Library?

 Very satisfied

 Somewhat satisfied

 Neither satisfied nor dissatisfied

 Somewhat dissatisfied

 Very dissatisfied

11. What was the best part of your most recent visit to the museum at the Roosevelt Library?

12. What one thing could be done to improve your overall experience at the museum at the Roosevelt Library?

13. Which of the following exhibits should be available at the Franklin D. Roosevelt Presidential Library and Museum? Please select all that apply.

£ Exhibits about FDR’s life before he became President

£ Exhibits about Eleanor Roosevelt

£ Exhibits about the marriage and family life of Franklin and Eleanor Roosevelt

£ Exhibits about Eleanor Roosevelt’s life and career after FDR’s death

£ Exhibits about what life was like in America during the Great Depression of the 1930s

£ Exhibits about FDR’s New Deal programs

£ Exhibits about what life was like in America during World War II

£ Exhibits about how the decisions and issues of FDR’s presidency affect us today

£ Exhibits that include the views of both FDR’s supporters and his critics

£ Exhibits that explore how a president makes decisions

£ Other (Please specify: )

Please answer the following questions ONLY if you were accompanied by children on your visit to the Franklin D. Roosevelt Presidential Library and Museum:

14. Do you think the FDR Museum should include exhibits on any of the following subjects? Please select all that apply.

£ FDR and Wartime Civil Liberties, especially the Internment of Japanese Americans

£ FDR’s Response to the Holocaust

£ The Roosevelts and Civil Rights for African Americans

£ Ideas that FDR had prior knowledge about the attack on Pearl Harbor

£ FDR’s Affair with Lucy Mercer

£ Mrs. Roosevelt’s personal relationships

£ Pro and con views about the role of government in American economic and social life

£ Other (Please specify: )

15. On a scale of 1 to 5 (with 1 being “very helpful” and 5 being “not helpful at all”) please rate the Roosevelt Library’s exhibits in terms of their attraction/interest for children: (check one of the 5 numbers):

 1  2  3  4  5

16. Which of the following types of exhibits for children is most interesting to you? Please rank in order of priority.

£ Separate special exhibit areas for children within the museum, such as a Discovery Room or separate “hands-on” area

£ Special exhibit features designed for children that appear throughout the flow of the main exhibit galleries so that parents and children may “tour” together.

17. Can you suggest any other ways to make the Museum exhibits engaging and interesting for children?

Please specify:

VISITOR PROFILE

Our next set of questions is for classification purposes only.

18. Who did you visit the museum at the Roosevelt Library with?

 Alone

 Family/Friends/Co-Workers

 A group of students

 A tour group

 Other (Please specify: ­­­­­­­­­­­­­­­­­­­__________________________________)

If you visited the Library with children, please answer question #19. Otherwise go to question #20.

19. How many children (under the age of 18) were with your group?

If applicable, please specify the range of their ages (choose all that apply):

 0 – 5 years old

 6 – 10 years old

 11 – 13 years old

 14 – 18 years old

20. What is your gender?

 Male  Female

21. In what year were you born?

(Please enter as a four-digit number, e.g., 1963)

22. What if the highest level of education you have attained?

 Less than high school

 High school or equivalent (e.g., GED)

 Some college, but no degree

 Associate’s degree

 Undergraduate degree (e.g., B.A., B.S.)

 Graduate school (e.g., M.S., M.D., Ph.D.)

23. Which of the following income categories best describes your total 2007 household income?

 Less than $24,999

 $24,999 to $49,999

 $49,999 to $74,999

 $75,000 to $99,999

 $100,000 to $149,999

 $150,000 to $199,999

 $200,000 or more

THANK YOU FOR YOUR PARTICIPATION!

Please send completed surveys to [name and address of survey data collector).

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