Flow Chart

Communications Flow
National Weatherization Assistance Program Evaluation
FORMAL COMMUNICATIONS

CASE MANAGER FOLLOW-UP

Efforts by critical groups to
reach out to various state and
national associations.

INTRODUCTORY PACKAGE
STATE WX OFFICES

OUTREACH OPPORTUNITIES

Letter from ORNL
Letter from Energy Center
FAQ
Contact info request
Preview of what’s next
Sample text for optional local
agency introduction to the
evaluation

Goals: inform, create goodwill, build on
existing relationships and achieve a
high level of compliance with data
collection efforts.

State Community Action
Program Associations
DATA REQUEST
STATE WX OFFICES

Data request via email
Data form and survey:
> All States Agencies
Information Form (DF1)
> All States Program
Information Survey (S1)

CASE MANAGER FOLLOW-UP

Phone or email contact in
conjunction with the data request
Next step determined by
response
Adhere to timeline and structure
in the communications plan

National weatherization and
community action
associations

INTRODUCTORY PACKAGE
ALL LOCAL AGENCIES

Letter from Energy Center
FAQ
Preview of what’s next

DATA REQUEST
UTILITIES

DATA REQUEST

SAMPLED LOCAL AGENCIES

Letter from ORNL
Letter from Energy Center
> Includes data request
Data form:
> Electric and Natural Gas
Bills (DF5)

Data request via email
Data form:
> All Agencies Electric and
Natural Gas Bills (DF4)

Data request via email
Data form and survey:
> All Agencies Overview
Information Form (DF10)
> All Agencies Program
Information Survey (S2)

National Association for
State Community Services
Programs
National Community Action
Partnership
National Community Action
Foundation

National utility associations

DATA REQUEST
LOCAL AGENCIES (500)

Inform and educate
FAQ and preview

EEI (Edison Electric
Institute)
American Public Power
Association
National Rural Electric
Cooperative Association
National Gas Association

CASE MANAGER FOLLOW-UP

Phone or email contact in
conjunction with the data request
Next step determined by
response
Adhere to timeline and structure
in the communications plan

DATA REQUEST
SAMPLED LOCAL AGENCIES

Data request via email
Data forms and surveys:
> All Agencies Overview
Information Form (DF10)
> All Agencies Program
Information Survey (S2)
> Housing Unit Information Form
(DF2)
> Building Information Form (DF3)
>Subset Agencies Detailed
Program Information Survey (S3)
>Metered Fuels and Air
Conditioner Studies (DF6)

11.20.09