Stakeholder studies (Stakeholder clientele)

Consumer Protection Surveys

FR3053.sample_survey.20090723

Stakeholder studies (Stakeholder clientele)

OMB: 7100-0323

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SAMPLE


Consumer Protection Surveys


FR 3053;

OMB No. 7100-to be assigned


Topics covered by the FR 3053 monthly survey may include:


For consumers

  • ability to notice, comprehend, and use disclosures,

  • ability to comprehend terms of credit or account agreements,

  • preferences about the delivery of information (content, format, timing, and method),

  • comprehension of particular deliveries of information (electronic and paper media),

  • abilities to use a particular method of delivery, such as web-based disclosures, and

  • skills and practices in searching, shopping, and negotiating for credit or other financial products.


For financial institutions and stakeholders

  • effect of disclosure, marketing, advertising, and sales practices of the mortgage, consumer credit, and other relevant financial services industries,

  • effect of disclosure, marketing, advertising, and sales practices of other financial services or products sold by banks,

  • terms of credit or account agreements,

  • influence of the Community Reinvestment Act (Reg BB; CRA) and fair lending regulations on the financial institution’s involvement in lending and community development, and

  • effect of marketing and other industry practices on the availability and price of credit to consumers of different races, ethnicities, genders, incomes, and geographic locations.



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