Form 8 Telephone Call

Attachment 10: Reminder Telephone Call Script - Observational Feeding Study DRAFT 14 April 2009

OMB #: 0925-xxxx

Expiry Date: xx/xx/20xx

National Institutes of Health

NCI Feeding Study

Participant Reminder Script

Public reporting burden for this collection of information is estimated to average 3 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-xxxx). Do not return the completed form to this address.

Hello, may I please speak with (ASA24 PARTICIPANT)?

[IF SPEAKING TO THE PARTICIPANT OR WHEN S/HE COMES TO THE PHONE, CONTINUE WITH THE SCRIPT BELOW. OTHERWISE, GO TO BOX E ON PAGE 3]

[IF THIRD ATTEMPT WITH ANSWERING MACHING PICK-UP. GO TO BOX I PAGE 4]

Hello, my name is ______________, and I am calling on behalf of the National Institutes of Health for the NCI Feeding Study. You have two appointments scheduled with the NCI Feeding Study.

Your first visit is scheduled for tomorrow, [DATE] at [TIME]. You will have breakfast, lunch, and dinner at Westat. Will you be able to attend all three meals?

IF YES, GO TO BOX A

IF NO, GO TO BOX B

BOX A ABLE TO ATTEND:

Your second visit is scheduled for the day after tomorrow, [DATE] at [TIME]. This visit will last about 45 minutes. Will you be able to attend this visit as well?

IF YES, GO TO BOX C

IF NO, GO TO BOX D

Box B: NEED TO RESCHEDULE:

I’m sorry you are unable to attend your meal times tomorrow. Would you like to reschedule your appointment for another day?

YES OPEN SCHEDULE APP

NO GO TO BOX E

Box C: ABLE TO ATTEND

Your participation is very important to the success of the study. Thank you, and we’ll see you tomorrow.

Box D: NEED TO RESCHEDULE INTERVIEW:

I’m sorry you are unable to attend your interview on [DAY]. You must attend an interview visit the day following the meals. Would you like to reschedule your appointment for the interview for another time on [DAY], or do you need to reschedule both the meal and interview days?

IF YES, RESCHEDULE AS NEEDED OPEN SCHEDULE APP

NO GO TO BOX C

Box E: REFUSED TO PARTICIPATE:

I am sorry to hear that. Your participation is very important to the success of the study and you will receive $120 if you finish the study. Please reconsider attending the meal appointments.

Box D: WHEN THE RESPONDENT IS NOT AVAILABLE, AND YOU ARE SPEAKING TO A HOUSEHOLD MEMBER

My name is _____________________, and I am calling on behalf of the National Institutes of health for the NCI Feeding Study. (Mr./Ms. PARTICIPANT’S NAME) is scheduled to arrive at Westat tomorrow, [DATE] at [TIME], and also to attend a 2^nd day appointment on [DATE] at [TIME]. Would you please remind him/her of this appointment? He/She may call XXX-XXX-XXXX if he/she has any questions. Thank you.

Box E: NON-RESPONSE PROMPTS:

TOO ILL TO PARTICIPATE: I am very sorry to hear that I hope (you/he/she) feel(s) better soon.

FOR MINOR ILLNESS: Would (you/he/she) like to reschedule your appointment?

[IF YES] OPEN SCHEDULE APP.

[IF NO] Thank (you/him/her).

FOR MAJOR ILLNESS OR INJURY: Thank (you/him/her).

REFUSAL: I am sorry to hear that. Your participation is very important to the success of the study and you will receive $120 if you finish the study.

Box F: ANSWERING MACHINE MESSAGE:

I am calling for the National Institutes of Health NCI Feeding Study. I am calling to remind Mr./Ms. (PARTICIPANT’S NAME) that he/she is scheduled for the first visit to Westat tomorrow, [DATE] at [TIME]. He/she will have breakfast, lunch, and dinner at Westat, and then return the next day, [DATE] at [TIME] to complete an interview about diet and health. Please call (xxx-xxx-xxxx) if you have any questions about the study. Once again, the number is (xxx-xxx-xxxx). We look forward to seeing you tomorrow.

3